Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Enthusiastic financial professional eager to contribute to team success through innovation, attention to detail, and exceptional interpersonal skills. Well-versed in tracking expenditures, coordinating budgeting activities, leading small and large groups with a constant strive for engagement and modern day advancements.

Skills
  • Exemplary Communication and Public Speaking
  • Detailed Specific
  • Ability to Multitask
  • Driven and Motivated
  • Able to Lead Large and Small Groups
  • Exemplary Leadership and Training Skills
  • Preparing budgets
  • Report writing
  • Invoice Processing
  • Trend forecasting
  • Collaboration
  • Conflict resolution
  • Extensive Knowledge in Microsoft Office Products
  • Knowledge of Billhighway Financial System
  • Extensive Knowledge in Alpha Phi Policies, Procedures, and History
Education
Indiana State University Terre Haute, IN, Expected in 05/2014 Bachelor of Science : Interpersonal Communication; Music Minor - GPA :
  • Member of 21st Century Scholars
  • Dean's List Recipient, Spring 2014
  • Received Performing and Fine Arts Scholarship
  • Member of University Chorale
  • Member of Alpha Phi International Fraternity
  • Elected to President for Alpha Phi International Fraternity in November 2011
  • Appointed to Director of New Member Education for Alpha Phi International Fraternity in November 2011
  • Elected to Vice President of Membership Recruitment for Alpha Phi International Fraternity in November 2010
  • Appointed to Music Director for Alpha Phi International Fraternity in November 2010
  • Elected to Panhellenic Delegate for Alpha Phi International Fraternity in April 2010
  • Appointed to Director of COB for Alpha Phi International Fraternity in April 2010
  • Received Forget-Me-Not Grant from Alpha Phi International Fraternity
  • Attendance at two Alpha Phi Regional Conferences (2010-2012); one Alpha Phi Convention (Summer 2012)
South Vermillion High School Clinton, IN, Expected in 05/2009 High School Diploma : - GPA :
  • Academic Honors, Top 20% of Class
  • Academic Honors Diploma
  • Received Music Scholarship
  • Elected to Secretary of my Class, Freshman-Senior
  • Member of National Honor Society
  • Member of Advanced Chorus
  • Member of Theater Department
  • Member of Calculus Club
  • Member of Spanish Club
Work History
Apple Inc. - Budget Coordinator
Woodbridge, VA, 08/2015 - Current
  • Reviewed monthly operations to assess compliance with budgets and determine necessary adjustments for future plans.
  • Monitored and reported budgetary discrepancies to department director to maximize reporting efficiency and finalized spending plans.
  • Audited, balanced and reconciled payroll for more than 55 personnel (exempt, non-exempt, and student.)
  • Implemented budgetary monitoring techniques to improve department spending habits.
  • Created and updated expenditure reports in Microsoft Office.
  • Generated annual budget forecasting information for internal financial operations of the department
  • Evaluated procurement needs and projected expenditures.
  • Recommended financial solutions director based on financial analysis.
  • Analyzed expenses to facilitate financial objectives.
  • Identified and implemented process changes resulting in improved performance and accuracy.
  • Developed, analyzed and modified budgets to allocate current resources and estimate future financial requirements.
  • Updated allocation spreadsheets for improved tracking of department resources.
  • Maximized productivity by reorganizing the department's student employment program and effectively supervising 10+ student employees each year.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with vendors, recordkeeping, and data entry for increased efficiency.
  • Used Microsoft Exchange to prepare various correspondence, reports and other written material.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Managed over 25 monthly invoices.
  • Handled over 100 domestic and international travel arrangements and reservations for the School of Music, including 2-3 large ensemble travels with 15+ students and faculty, each fiscal year.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with Student Services Assistant and Instrument Repair Technician to implement best practices and protocols.
  • Implemented new organizational systems by digitizing old paper files and reports.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources personnel.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Assisted director with employee performance management and offered recommendations for approach and process.
  • Oversaw electronic processing to deliver appropriate paychecks and benefits to employees.
  • Partnered with Student Services Assistant to ascertain student employee hiring needs and subsequently provide candidate recommendations.
  • Acted as staff member advocate, encouraging and supporting the director to identify and resolve conflicts.
Caliber Collision - Customer Service Representative
Allen, TX, 08/2014 - 08/2015
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on use of banking website and mobile apps.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Sold and cross-sold bank products to new and existing customers.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Placed orders for customer checks and verified starting numbers.
  • Counted and packaged currency and coins.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
Riebes Auto Parts Llc - Cashier
Rocklin, CA, 05/2014 - 07/2014
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Greeted numerous customers each day.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Indiana State University - Bursar Student Assistant
City, STATE, 07/2009 - 11/2012
  • Reconciled cash, check, and credit drawer and resolved discrepancies.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Counted and packaged currency and coins.
  • Used spreadsheets and databases to develop and maintain records.
  • Supplemented office staff by assisting with scanning, photocopying, faxing and computer input.
  • Handled customer phone calls and walk-in traffic to direct patrons to appropriate personnel.
  • Handled direct payments, reconciled credit card receipts and prepared deposits.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Supported staff on special assignments and ad hoc projects.

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Resume Overview

School Attended

  • Indiana State University
  • South Vermillion High School

Job Titles Held:

  • Budget Coordinator
  • Customer Service Representative
  • Cashier
  • Bursar Student Assistant

Degrees

  • Bachelor of Science
  • High School Diploma

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