SEARCH

Broadband Sales Specialist Resume Example

Resume Score: 60%

Love this resume?Build Your Own Now
BROADBAND SALES SPECIALIST
Summary

Highly qualified and results-driven professional, demonstrating solid interpersonal, communication, and problem solving skills. Energetic and goal-oriented with an impressive performance record and a well-rounded grounded background in optimizing internal and external performance.

Experience
Broadband Sales Specialist, 03/2007 － CurrentCompany Name － City, State
  • Manage day-to-day sales incentives by handling approximately 35-40 inbound calls per day from customers nationwide.

  • Demonstrate outstanding problem solving and active listening skills-able to diffuse difficult customer situations with tact and ease.

  • Establish new accounts and strengthen relationships with new and existing customers.

  • Promote products and increase client interface by attending promotional events and delivering presentations.

  • Act as a mentor for "new hire" classes within the sales department, allowing them to listen/observe expected behaviors on calls handled.

  • Attend focus groups to provide feedback regarding sales incentives, new marketing opportunities and share best practices to drive performance and revenue.

Administrative Assistant, 07/2006 － 02/2007Company Name － City, State
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.

  • Organized files, developed spreadsheets, faxed reports and scanned documents.

  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

  • Properly routed agreements, contracts and invoices through the signature process.

  • Confirmed that appropriate changes were made to resolve customers' problems.

Customer Service & Sales Specialist, 04/2001 － 07/2006Company Name － City, State
  • Demonstrated the ability to gain customer trust and provide exceptional follow up, leading to increased repeat and referral business.

  • Set up sales and services with clients covering numerous states, accountable for both individual and cooperate accounts.

  • Responsible for inbound and outbound sales; by introducing sales concepts and products to customers.

  • Handled domestic and international accounts; which included wireless, internet and call vantage services and products.

  • Assisted trainers to assist new employees by improving their performance and productivity levels.

Customer Care Advocate, 02/1999 － 05/2001Company Name － City, State
  • Exhibit top notch customer care to satisfy inquiries in a timely and accurate fashion.

  • Exercised decision-making abilities issues concerning policy provisions, company procedures, policy changes and renewal.

  • Verified, documented and assisted customers with claim issues, records, and medical claims.

  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Customer Care Advocate, 07/1998 － 02/1999Company Name
  • Advocate specialist for "green" roofing products based in the United States and Europe.

  • Marketed territory for new sales representatives; developed improvements to cold-calling technique.

  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.

Customer Service & Sales Specialist, 12/1996 － 08/1998Company Name － City, State
  • Responded to customer inquiries and resolving all problems, while ensuring the delivery of excellent customer service through fast and accurate order processing.

  • Assisted management in preparing data and documentations for biweekly payroll distribution.

  • Responsible for receiving and directing incoming calls throughout the company; via a multi-line switchboard.

  • Work closely with Human Resources by assisting and recruiting new hires.
Education
Lindenwood University 2013-Current － CityHuman Resource Management
Saint Louis Community College 2006-Current － CityGeneral Studies
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Lindenwood University 2013-Current
  • Saint Louis Community College 2006-Current

Job Titles Held:

  • Broadband Sales Specialist
  • Administrative Assistant
  • Customer Service & Sales Specialist
  • Customer Care Advocate

Degrees

  • Human Resource Management
    General Studies

Similar Resumes

View All
Broadband-Technician-resume-sample

Broadband Technician

Cle Elum, Washington