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Broadband Provisioning Analyst Resume Example

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BROADBAND PROVISIONING ANALYST
Skills
  • Vendor relations skills
  • Data entry
  • Organization
  • Planning and coordination
  • Supervision
  • Team management
  • Customer service
  • Communications
  • Problem resolution
  • Team building
  • Administrative support
  • Project organization
  • Relationship development
  • Business operations
  • Invoice verification
  • Technologically savvy
  • Clerical support
  • Conflict mediation
Education
2016
High School Diploma
HomeschooledBartlesville, Oklahoma
Profiles
  • https://www.facebook.com/garywarlick1997
Summary

Experienced Customer Support Representitive, Broadband Internet Analyst, Manager, Barista with retail, waiter, and kitchen experience. Intermediate nutritional, human physiology, and computer knowledge. Awarded the rank of "Eagle Scout" in 2014 at the age of 16. Notable hard worker. Experienced Team Leader with strong leadership and relationship-building skills, with nearly two years of experience working with hundreds of Fortune 500 corporate Information Technology employees.

Experience
Customer Support RepresentativeBoom! Mobile | Bartlesville, OK08/2020 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered 25+ inbound calls per day and directed to designated individuals or assisted in resolving customer complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered customer questions and addressed concerns, resulting in reduction of complaint calls.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Educated customers on special pricing opportunities and company offerings.
Broadband Provisioning AnalystDiversified Systems Resources | Bartlesville, OK01/2019 - 08/2020
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Handled escalated requests from the customer to ensure delivery/restoration of service was promptly issued under strict deadlines.
  • Worked with vendors to obtain optimal prices and delivery schedules.
  • Handled all delegated tasks, including coordinating broadband delivery for high level business corporations and resolving any and all discrepancies, regarding billing, invoices, construction, and coordination/communication.
  • Provided excellent service and attention to customers through phone/e-mail conversations.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Recognized by management for providing exceptional customer service.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provisioned broadband service delivery to customer locations across the United States and Canada.
Team Leader (Manager)Chick-fil-A Inc. | Bartlesville, OK12/2017 - 11/2018
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Coached team members in customer service techniques, providing feedback and encouraging them to reach their highest potential.
  • Assessed staff to be positioned and scheduled in appropriate positions/times to ensure optimal efficiency.
  • Implemented new working processes that delivered continued improvements.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Answered average of 15 calls per day, addressing customer inquiries, solving problems and providing new product information.
  • Communicated clear expectations and goals to each team member.
  • Received multiple positive reviews which acknowledged dedication to excellent customer service.
  • Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Maintaining total operations of store and supplying support to Team Members as needed
  • Ensuring team duties were being completed as scheduled
  • Leading out in "Guest-recovery" efforts
Lead BaristaJude's Health and Java House | Bartlesville, OK04/2017 - 11/2017
  • Made and served a multitude of café beverages per day with speed, quality, and consistency.
  • Memorized recipes for various specialty coffee beverages and seasonal offerings.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Developed and demonstrated skillful and creative latté art to engage customers.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Accurately took to-go and special orders via phone.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Educated coworkers and customers about new products.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
Prep-Cook/Kitchen AideHoliday Retirement (Tallgrass Estates) | Bartlesville, OK08/2015 - 11/2016
  • Prepared dishes for catering events or during high-volume shifts.
  • Maintained cleanliness and organization of kitchen stations and storage areas.
  • Supported chefs in managing food preparation to achieve precise plating and presentation.
  • Restocked pantry with nonperishable food items to prevent stock from running low.
  • Cleaned utensils, dishes and glasses for customer use.
  • Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
  • Gathered ingredients, cleaned, and cut food items to prep recipes.
Honors
  • Eagle Scout, Boy Scouts of America
About Me

I was born and raised outside of Bartlesville, OK, near Oglesby in 1997. I am currently married, living in Bartlesville, Oklahoma, and have no plans or desires to move, unless absolutely necessary. I have a heart to serve in ministry one day and would love the opportunity to play a role in furthering your company's success.

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Resume Overview

Companies Worked For:

  • Boom! Mobile
  • Diversified Systems Resources
  • Chick-fil-A Inc.
  • Jude's Health and Java House
  • Holiday Retirement (Tallgrass Estates)

School Attended

  • Homeschooled

Job Titles Held:

  • Customer Support Representative
  • Broadband Provisioning Analyst
  • Team Leader (Manager)
  • Lead Barista
  • Prep-Cook/Kitchen Aide

Degrees

  • High School Diploma

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