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Personable and dedicated Billing Operations Manager with extensive experience in Broadband and Internet Solutions industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain client satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
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- Assessed customer needs to upsell products and to maximize sales.
- Cultivated relationships with customers and drove business by delivering product knowledge.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Partner with Account Teams, Client Representatives and Providers to resolve issues, identify process improvements and manage overall health of account invoicing.
- Engaged in oversight of all billing from invoice management and payment to Single End Invoicing to the client.
- Resolved billing issues by applying knowledge and completing in-depth research.
- Fostered strong relationships with clients and suppliers by maintaining communication and focusing on detailed production limiting errors.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Project managed cross-functional team focused on post sale process and timely delivery of marketing materials and equipment.
- Streamlined process at external vendor focused on closing data gaps to minimize errors and fallout.
- Liaison between Marketing/ Product and IT Development to implement pricing.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Conferred with other managers, technical personnel and team leaders to coordinate system upgrades and process improvements.
- Optimized productivity, streamlined program efficiency, and boosted potential profitability related to back end sales opportunities.
- Managed and improved requirements, gaps, training and development of new system rollout resulting in seamless transition.
- Built and maintained loyal, long-term customer relationships through effective account management.
University Of Rhode Island - Kingston, RI
Some College (No Degree)
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School Attended
- University Of Rhode Island
Job Titles Held:
- Brand Specialist - Eileen Fisher
- Billing Operations Manager
- Ordering, Provisioning & Fulfillment Manage
- Fulfillment Data Integrity Manager
Degrees
- Some College (No Degree)
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