brand delivery and operations manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Focus

Driven Retail Manager with over 5 years of retail experience. Strong capability in leading and influencing the growth of associates, managers and supervisors into strong teams with captivating customer service results and incremental volume growth.

Summary of Skills
  • Building on Talent by selecting candidates that will impact the customer experience (internally and externally), build profitable sales for the brand and have an innate desire to grow personally and professionally.
  • Analyzing Business Results and correlating them to wins and opportunities to align on a common goal and message for team members. Proficient in creating action plans that lead to results.

Incremental Volume Growth

  • Contributing volume growth from $7.4 Million to $12 Million from 2010 to 2013

Building the Brand through exceptional Visual Standards

  • Coaching and Developing Visual Supervisor and Visual Tech through development plans, training and stretch assignments (learning labs, holistic walk-throughs) to influence and uphold brand standards by having a shop keeper mentality.

Creating Brand Loyalty

  • Educating all team members around features and benefits of the Brand Credit Card, the importance of Phone and Email Capture and creating a captivating customer experience with every customer for an increase in over 10% over LY (last year) overall satisfaction results.
Professional Experience
Brand Delivery and Operations Manager, 07/2010 - Current
Victoria's Secret City, STATE,

Leading 4 Full Time Managers, 1 Part Time Tech and 3 Customer Service Leads. 60% on the Sales Floor and 40% Operationally Engaged. Directly responsible for over-seeing the associate schedule, creating the management schedule, payroll management, stockroom processes (processing, replenishing and brand standard organization), loss prevention, inventory management, customer service (register) experience and (CSL) 6-8 segments on a weekly basis meeting store plan, categories plan and metrics.

Lingerie Category Manager , 05/2009 - 07/2010
Victoria's Secret City, STATE,

Shop keeper of 80% of total store volume. The leader of 1 Full Time Supervisor, 1 Full Time Bra Specialist and 15 associates. Responsible for space planning, mapping, brand guide execution, sell down strategies, walking DM and RM through my business, (CSL) 6-8 segments on a weekly basis, education and development of my department and myself.

Client Sales Lead, 02/2008 - 05/2009
Victoria's Secret City, STATE,

Supporting Category Managers in driving profitable sales through coaching and developing of all category associates. Client Sales Lead (CSL) for at least 2 hours a day where plan, categories and metrics needed to be achieved through my influence as their leader to impact associates who in turn connect with customers.

Bachelor of Arts: Business, Expected in 2010
College of Mount Saint Vincent - Riverdale, NY
Status -

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Resume Overview

School Attended

  • College of Mount Saint Vincent

Job Titles Held:

  • Brand Delivery and Operations Manager
  • Lingerie Category Manager
  • Client Sales Lead


  • Bachelor of Arts

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