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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Career Overview

High-performing customer service professional with experience in business-to-consumer and business-to-business varieties of work environment. Experience consists of retail and commercial background in a range of industries. My goal is to secure a position where I can continue a career using my accrued customer-service and management skills to advance my knowledge and professional occupation.

Core Strengths
  • Organizational skills
  • Multi-Task 
  • Inventory control
  • Customer service 
  • Operations management
  • Team management
  • Team player
  • Energetic work attitude
  • Courteous Demeanor
  • Sales
  • Staff training
  • Warehouse operations
Accomplishments
Leadership
  • Participated and completed the Master Mind Study group that covered the book "The 21 Irrefutable Laws Of Leadership" by John C Maxwell.
    • This was a class that met once a month for 5 months and discussed in detail the chapters of the book on how to develop yourself into the best leader you can be.
     

Business Development:

  • Project Management
    • Initiated a new Policy and Procedure called "Area Action Plan" that resulted in a cleaner, more organized yard and has reduced the amount of customers receiving wrong products and the amount of lost product.
Work Experience
Branch Supervisor, 06/2019 to Current
Abnb Federal Credit UnionChesapeake, VA,
  • As Branch Supervisor my roles included overseeing the day-to-day operations of the branch while keeping the focus of the company. This role is best described as do-it-all as I was held accountable for all aspects of the branch. This included, but not limited to, the following: shipping and receiving of PO's and warehouse transfers as well as entering PO's; dispatching daily truck routes; inventory control and daily cycle counts; team management; payroll; hiring and firing; enter orders and follow up with customers; open order report; exception and open warehouse transfer report; assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance; scheduled equipment repairs; closely worked with purchasing department and other branches to order product. 
Operations Supervisor, 12/2016 to 06/2019
Maximus, Inc.Fort Carson, CO,
  • The role of Operations Supervisor consists of many different aspects. Daily duties included: you are the direct supervisor of up 10 employees at any given time; oversee all inbound and outbound products; in charge of inventory control, ordering and inspection; train employees on machine use and product knowledge; make sure the yard is in professional; working order meaning clean of garbage and debris; signs are on all bins and products. On the management side, you are responsible for maintaining budget of branch, hiring and firing employees, and scheduling.

 

 

Quality Control, 02/2016 to 12/2016
Kane LogisticsMechanicsburg, PA,
  • As Quality Control I inspected all pick tickets for customer pick up and deliveries, assisted yard in pulling tickets and loading customers, assisted in receiving and inspecting inbound products, oversaw all deliveries and pre-loads, assisted in inventory control - communicated with purchasing to order in new product when low.
Operations Manager, 10/2015 to 02/2016
Columbia UniversityNew York, NY,
  • Role of Operations Manager entailed overseeing all job sites to ensure process is running smoothly. We install concrete in homeowner and wholesale settings. Daily duties involved: make sure job sites have appropriate tools and employees; schedule delivery of concrete trucks to job sites; make sales calls; follow-up with customers to acknowledge any issues or complaints; send out invoices; assist job sites with overall process of installation.
City Desk Supervisor, 03/2014 to 10/2015
Hom Furniture Corporate OfficeCoon Rapids, MN,
  • City Desk Supervisor consisted of overseeing the everyday operations and process of the company. Daily duties mainly consisted of: being in charge of 10-15 employees expanded over two buildings; work with sales representatives to ensure their customers are receiving proper customer service; work with purchasing department to maintain appropriate inventory levels; work with our suppliers about getting samples and/or product quality; train and guide City Desk employees on all aspects of company and industry; open/close the store; maintained up-to-date knowledge of store policies regarding payments and returns and exchanges; answer desk phone calls; assist retail and wholesale walk-in customers; process and file paperwork correctly; work directly with Branch Manager with any and all issues and complaints from employees and customers.
Sales Assistant, 08/2013 to 03/2014
Rain For RentConway, AR,
  • The Sales Assistant role primarily consisted of working with outside sales representatives to ensure their customers are properly taken care of. Daily duties consisted of: Make phone calls and do quotes for sales reps; follow-up calls; answer City Desk phone calls; assist walk-in retail and wholesale customers; work with City Desk Supervisor to make sure City Desk is working properly; assist City Desk employees with product knowledge and customer service; develop and build lasting relationships with wholesale customers to start a customer base that is yours.
City Desk Representative, 03/2013 to 08/2013
Sonepar UsaGreenfield, MA,
  • The City Desk role involved being the face of Hedberg Supply. Daily duties mainly entailed: answering all desk phone calls; assist all walk-in customers with product selection and knowledge; maintain high customer service skills; make sure City Desk Showroom is clean; stock shelves and brochure racks; report directly to City Desk Supervisor with any and all issues regarding customers and products.
Seasonal Installer, 06/2012 to 11/2012
Minnesota Green LandscapingCity, STATE,
  • Daily duties included: properly installing plants, trees, mulch/rock, edging, and new sod; have professional communication with the homeowners; make sure workplace was cleaner than when we arrived; drive dump trucks; work with bobcats; hit specific deadlines for jobs.
Inside Sales, 09/2010 to 07/2012
Sherwin-Williams Co.City, STATE,
  • Responsibilities included assessing and fulfilling homeowner and contractor needs and questions, guided customers through product recommendation, answering phone calls, making deliveries, closing/opening store, stocking, inventory management, complaint handling, created lasting relationships, established sales leads for our contractors and sales representatives.
 
Educational Background
Bachelor of Science: Marketing and Business Law, Expected in 2012
St. Cloud State University - St. Cloud, Minnesota 56301
GPA:

G. R. Herberger College of Business is an AACSB credited school.

High School Diploma: , Expected in 2005
Prior Lake High School - Prior Lake, MN
GPA:

Voted Most Dedicated on baseball team senior year.

Skills

Business Development, communication skills, multi-tasking, organization, time-management, computer literate, conflict resolution, client relations, customer service and satisfaction, inventory management, employee management, quality assurance, retail and wholesale experience, sales experience, shipping and receiving, team management, leadership, 

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Resume Overview

School Attended

  • St. Cloud State University
  • Prior Lake High School

Job Titles Held:

  • Branch Supervisor
  • Operations Supervisor
  • Quality Control
  • Operations Manager
  • City Desk Supervisor
  • Sales Assistant
  • City Desk Representative
  • Seasonal Installer
  • Inside Sales

Degrees

  • Bachelor of Science
  • High School Diploma

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