High-performing customer service professional with experience in business-to-consumer and business-to-business varieties of work environment. Experience consists of retail and commercial background in a range of industries. My goal is to secure a position where I can continue a career using my accrued customer-service and management skills to advance my knowledge and professional occupation.
Core Strengths
Organizational skills
Multi-Task
Inventory control
Customer service
Operations management
Team management
Team player
Energetic work attitude
Courteous Demeanor
Sales
Staff training
Warehouse operations
Accomplishments
Leadership
Participated and completed the Master Mind Study group that covered the book "The 21 Irrefutable Laws Of Leadership" by John C Maxwell.
This was a class that met once a month for 5 months and discussed in detail the chapters of the book on how to develop yourself into the best leader you can be.
Business Development:
Project Management
Initiated a new Policy and Procedure called "Area Action Plan" that resulted in a cleaner, more organized yard and has reduced the amount of customers receiving wrong products and the amount of lost product.
Work Experience
Branch Supervisor, 06/2019 to Current Abnb Federal Credit Union – Chesapeake, VA,
As Branch Supervisor my roles included overseeing the day-to-day operations of the branch while keeping the focus of the company. This role is best described as do-it-all as I was held accountable for all aspects of the branch. This included, but not limited to, the following: shipping and receiving of PO's and warehouse transfers as well as entering PO's; dispatching daily truck routes; inventory control and daily cycle counts; team management; payroll; hiring and firing; enter orders and follow up with customers; open order report; exception and open warehouse transfer report; assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance; scheduled equipment repairs; closely worked with purchasing department and other branches to order product.
Operations Supervisor, 12/2016 to 06/2019 Maximus, Inc. – Fort Carson, CO,
The role of Operations Supervisor consists of many different aspects. Daily duties included: you are the direct supervisor of up 10 employees at any given time; oversee all inbound and outbound products; in charge of inventory control, ordering and inspection; train employees on machine use and product knowledge; make sure the yard is in professional; working order meaning clean of garbage and debris; signs are on all bins and products. On the management side, you are responsible for maintaining budget of branch, hiring and firing employees, and scheduling.
Quality Control, 02/2016 to 12/2016 Kane Logistics – Mechanicsburg, PA,
As Quality Control I inspected all pick tickets for customer pick up and deliveries, assisted yard in pulling tickets and loading customers, assisted in receiving and inspecting inbound products, oversaw all deliveries and pre-loads, assisted in inventory control - communicated with purchasing to order in new product when low.
Operations Manager, 10/2015 to 02/2016 Columbia University – New York, NY,
Role of Operations Manager entailed overseeing all job sites to ensure process is running smoothly. We install concrete in homeowner and wholesale settings. Daily duties involved: make sure job sites have appropriate tools and employees; schedule delivery of concrete trucks to job sites; make sales calls; follow-up with customers to acknowledge any issues or complaints; send out invoices; assist job sites with overall process of installation.
City Desk Supervisor, 03/2014 to 10/2015 Hom Furniture Corporate Office – Coon Rapids, MN,
City Desk Supervisor consisted of overseeing the everyday operations and process of the company. Daily duties mainly consisted of: being in charge of 10-15 employees expanded over two buildings; work with sales representatives to ensure their customers are receiving proper customer service; work with purchasing department to maintain appropriate inventory levels; work with our suppliers about getting samples and/or product quality; train and guide City Desk employees on all aspects of company and industry; open/close the store; maintained up-to-date knowledge of store policies regarding payments and returns and exchanges; answer desk phone calls; assist retail and wholesale walk-in customers; process and file paperwork correctly; work directly with Branch Manager with any and all issues and complaints from employees and customers.
Sales Assistant, 08/2013 to 03/2014 Rain For Rent – Conway, AR,
The Sales Assistant role primarily consisted of working with outside sales representatives to ensure their customers are properly taken care of. Daily duties consisted of: Make phone calls and do quotes for sales reps; follow-up calls; answer City Desk phone calls; assist walk-in retail and wholesale customers; work with City Desk Supervisor to make sure City Desk is working properly; assist City Desk employees with product knowledge and customer service; develop and build lasting relationships with wholesale customers to start a customer base that is yours.
City Desk Representative, 03/2013 to 08/2013 Sonepar Usa – Greenfield, MA,
The City Desk role involved being the face of Hedberg Supply. Daily duties mainly entailed: answering all desk phone calls; assist all walk-in customers with product selection and knowledge; maintain high customer service skills; make sure City Desk Showroom is clean; stock shelves and brochure racks; report directly to City Desk Supervisor with any and all issues regarding customers and products.
Seasonal Installer, 06/2012 to 11/2012 Minnesota Green Landscaping – City, STATE,
Daily duties included: properly installing plants, trees, mulch/rock, edging, and new sod; have professional communication with the homeowners; make sure workplace was cleaner than when we arrived; drive dump trucks; work with bobcats; hit specific deadlines for jobs.
Inside Sales, 09/2010 to 07/2012 Sherwin-Williams Co. – City, STATE,
Responsibilities included assessing and fulfilling homeowner and contractor needs and questions, guided customers through product recommendation, answering phone calls, making deliveries, closing/opening store, stocking, inventory management, complaint handling, created lasting relationships, established sales leads for our contractors and sales representatives.
Educational Background
Bachelor of Science: Marketing and Business Law, Expected in 2012 St. Cloud State University - St. Cloud, Minnesota 56301 GPA:
G. R. Herberger College of Business is an AACSB credited school.
High School Diploma: , Expected in 2005 Prior Lake High School - Prior Lake, MN GPA:
Voted Most Dedicated on baseball team senior year.
Skills
Business Development, communication skills, multi-tasking, organization, time-management, computer literate, conflict resolution, client relations, customer service and satisfaction, inventory management, employee management, quality assurance, retail and wholesale experience, sales experience, shipping and receiving, team management, leadership,
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