Branch Supervisor Resume Example Brock White

BRANCH SUPERVISOR

Career Overview

High-performing customer service professional with experience in business-to-consumer and business-to-business varieties of work environment. Experience consists of retail and commercial background in a range of industries. My goal is to secure a position where I can continue a career using my accrued customer-service and management skills to advance my knowledge and professional occupation.

Core Strengths

Organizational skills
Multi-Task
Inventory control
Customer service
Operations management
Team management

Team player
Energetic work attitude
Courteous Demeanor
Sales
Staff training
Warehouse operations

Accomplishments

Leadership

Participated and completed the Master Mind Study group that covered the book "The 21 Irrefutable Laws Of Leadership" by John C Maxwell.

This was a class that met once a month for 5 months and discussed in detail the chapters of the book on how to develop yourself into the best leader you can be.

Business Development:

Project Management

Initiated a new Policy and Procedure called "Area Action Plan" that resulted in a cleaner, more organized yard and has reduced the amount of customers receiving wrong products and the amount of lost product.

Work Experience

Branch Supervisor06/2019 to CurrentBrock WhiteEagan, MN

As Branch Supervisor my roles included overseeing the day-to-day operations of the branch while keeping the focus of the company. This role is best described as do-it-all as I was held accountable for all aspects of the branch. This included, but not limited to, the following: shipping and receiving of PO's and warehouse transfers as well as entering PO's; dispatching daily truck routes; inventory control and daily cycle counts; team management; payroll; hiring and firing; enter orders and follow up with customers; open order report; exception and open warehouse transfer report; assigned individual roles and tasks, as well as monitoring employees for security, compliance and performance; scheduled equipment repairs; closely worked with purchasing department and other branches to order product.

Operations Supervisor12/2016 to 06/2019Hedberg Supply - Landscape, Masonry and Garden Center (Stillwater)Stillwater, MN

The role of Operations Supervisor consists of many different aspects. Daily duties included: you are the direct supervisor of up 10 employees at any given time; oversee all inbound and outbound products; in charge of inventory control, ordering and inspection; train employees on machine use and product knowledge; make sure the yard is in professional; working order meaning clean of garbage and debris; signs are on all bins and products. On the management side, you are responsible for maintaining budget of branch, hiring and firing employees, and scheduling.

Quality Control02/2016 to 12/2016Hedberg Supply - Landscape and Masonry (Plymouth)Plymouth, MN

As Quality Control I inspected all pick tickets for customer pick up and deliveries, assisted yard in pulling tickets and loading customers, assisted in receiving and inspecting inbound products, oversaw all deliveries and pre-loads, assisted in inventory control - communicated with purchasing to order in new product when low.

Operations Manager10/2015 to 02/2016Fusion EnterprisesPrior Lake, MN

Role of Operations Manager entailed overseeing all job sites to ensure process is running smoothly. We install concrete in homeowner and wholesale settings. Daily duties involved: make sure job sites have appropriate tools and employees; schedule delivery of concrete trucks to job sites; make sales calls; follow-up with customers to acknowledge any issues or complaints; send out invoices; assist job sites with overall process of installation.

City Desk Supervisor03/2014 to 10/2015Hedberg Supply - Landscape and Masonry (Plymouth)Plymouth, MN

City Desk Supervisor consisted of overseeing the everyday operations and process of the company. Daily duties mainly consisted of: being in charge of 10-15 employees expanded over two buildings; work with sales representatives to ensure their customers are receiving proper customer service; work with purchasing department to maintain appropriate inventory levels; work with our suppliers about getting samples and/or product quality; train and guide City Desk employees on all aspects of company and industry; open/close the store; maintained up-to-date knowledge of store policies regarding payments and returns and exchanges; answer desk phone calls; assist retail and wholesale walk-in customers; process and file paperwork correctly; work directly with Branch Manager with any and all issues and complaints from employees and customers.

Sales Assistant08/2013 to 03/2014Hedberg Supply - Landscape and Masonry (Plymouth)Plymouth, MN

The Sales Assistant role primarily consisted of working with outside sales representatives to ensure their customers are properly taken care of. Daily duties consisted of: Make phone calls and do quotes for sales reps; follow-up calls; answer City Desk phone calls; assist walk-in retail and wholesale customers; work with City Desk Supervisor to make sure City Desk is working properly; assist City Desk employees with product knowledge and customer service; develop and build lasting relationships with wholesale customers to start a customer base that is yours.

City Desk Representative03/2013 to 08/2013Hedberg Supply - Landscape and Masonry (Plymouth)Plymouth, MN

The City Desk role involved being the face of Hedberg Supply. Daily duties mainly entailed: answering all desk phone calls; assist all walk-in customers with product selection and knowledge; maintain high customer service skills; make sure City Desk Showroom is clean; stock shelves and brochure racks; report directly to City Desk Supervisor with any and all issues regarding customers and products.

Seasonal Installer07/2012 to 12/2012Minnesota Green LandscapingShakopee, MN

Daily duties included: properly installing plants, trees, mulch/rock, edging, and new sod; have professional communication with the homeowners; make sure workplace was cleaner than when we arrived; drive dump trucks; work with bobcats; hit specific deadlines for jobs.

Inside Sales09/2010 to 07/2012Sherwin-Williams Co.Sartell, MN

Responsibilities included assessing and fulfilling homeowner and contractor needs and questions, guided customers through product recommendation, answering phone calls, making deliveries, closing/opening store, stocking, inventory management, complaint handling, created lasting relationships, established sales leads for our contractors and sales representatives.

Educational Background

Bachelor of Science: Marketing and Business Law2012St. Cloud State UniversitySt. Cloud, Minnesota 56301

G. R. Herberger College of Business is an AACSB credited school.

High School Diploma2005Prior Lake High SchoolPrior Lake, MN

Voted Most Dedicated on baseball team senior year.

Skills

Business Development, communication skills, multi-tasking, organization, time-management, computer literate, conflict resolution, client relations, customer service and satisfaction, inventory management, employee management, quality assurance, retail and wholesale experience, sales experience, shipping and receiving, team management, leadership,

Resume Overview

Companies Worked For:

Brock White
Hedberg Supply - Landscape, Masonry and Garden Center (Stillwater)
Hedberg Supply - Landscape and Masonry (Plymouth)
Fusion Enterprises
Minnesota Green Landscaping
Sherwin-Williams Co.

School Attended

St. Cloud State University
Prior Lake High School

Job Titles Held:

Branch Supervisor
Operations Supervisor
Quality Control
Operations Manager
City Desk Supervisor
Sales Assistant
City Desk Representative
Seasonal Installer
Inside Sales

Degrees

Bachelor of Science : Marketing and Business Law 2012
High School Diploma 2005

Branch Supervisor Resume Example

Resume Score: 90%

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