Goal-focused Bank Teller experienced in fast-paced financial environments. Focused on maintaining high levels of accuracy and efficiency, as well as achieving branch goals.
Organized and detail-oriented [Job Title] with [Number] years of cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute Teller adept at providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.
Diligent banking professional with unsurpassed attention to detail and superior ethics. Focused on balancing customer needs with bank security requirements and sales targets. Knowledgeable about regulatory requirements and protection protocols.
Self-motivated banking professional offering strong communication and quick thinking skills. Works effectively on teams, as well as independently, in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Attentive Teller with [Number] years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
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Create an excellent client experience while assisting customers process transactions. Solve problems and issues with clients and refer more complex issues to the Branch Service Manager. Offer information provided in Insights and be our clients' trusted advisor. Meet sales and referral goals set by the Branch Service Manager to achieve a high rating on the Dashboard. Assist in training new employees. Manage branch cash, ensure staff is adhering to policies and procedures. Approve transactions within my limit. Act as the BSO on a daily basis and as the BSM in her absence.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Assisted with administrative tasks, including filing, answering phones and [Task].
- Consistently met [Type] and [Type] goals set by [Job title] by employing [Skill], [Skill] and [Skill] in every interaction.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Reduced [Type] errors by more than [Number]% by double checking transactions and using [Technique].
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Created and implemented new organization and filing system for [Type] documents.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Verified amounts and integrity of every check or funds transfer.
- Processed sales referrals and promoted bank services and products, resulting in [Number]% branch sales increase.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Kept teller window areas clean, organized and fully stocked.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Participated in sales incentive programs and earned over [Number] in referrals.
- Greeted and assisted over [Number] customers per day professionally and courteously.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Counted as much as $[Amount] in daily funds with manual and machine-assisted methods.
- Verified amounts and integrity of every check or funds transfer.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Responded and assisted customers with account inquiries and updates.
Regional President Recognition
- Q2 FY2019
- Q3 FY2018
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School Attended
- Torrance High School
Job Titles Held:
- Branch Service Specialist (Paired Branch Model)
- Branch Service Representative II
- Branch Service Specialist
Degrees
- High School Diploma
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