A result-oriented professional seeking a position as a Business Process Analyst. Operational and technical skills used and perfected through everyday use of multiple programs, excelling in Microsoft Office Applications Strong emphasis on assisting customers with sales, services and maintenance on accounts, processing transactions and exceeding every opportunity to enhance member's experience and relationship Able to identify and close sales opportunities Engages in opportunities for process improvement teams and quality ideas Excellent communication, organizational and attention to detail skills; good team building skills Adaptable in a fast paced environment and versatile; able to multi-task Generate and present reports and suggestions for more profitable quality work and outcomes
Branch Service Representative, 01/2010
to Current South Carolina Federal Credit Union
Exceeds all sales goals by exceptional margin of at least 35% and was nominated by Branch Manager to begin training for second level BSR in first year of position.
Nominated and "certified" as a relationship sales specialist by regional and senior VP's.
Was selected as one of only 15-20 employees out of entire company as a High Potential Employee.
Communicates effectively and positively with members and co-workers face-to-face as well as over the phone.
I have been selected multiple times to champion campaigns and goals at branches and at the region level.
Was selected as part of focal group to give project ideas on Branch of the Future.
Involved in procedure update to define sales and service and allocate the job duties.
Put together a job aid and submitted to Managers and Vice Presidents.
Engages members and extends services of opening new accounts, loans, credit cards while selling products and enhancing member's relationship.
Participated and built relationships in on site outside work events.
Proven success anticipating and exceeding members' needs.
Uncovered need for small business loans and developed four applications in two months' time in 2013; prior company small business loans equaled one in 2012.
Proven record of following up with business members and making connections for future businesses.
Able to navigate through multiple platforms including Branch Suite, MRM, Evolve, APPRO, Eport and all Microsoft Office applications and provide exceptional service Ability to handle multiple projects at a time and keep up with fast paced work environment and meet deadlines.
Research Specialist, 01/2009
to 01/2010 Medical University of South Carolina
Studied and learned research approved medical procedures; Performed pre-op tasks such as calculating and administering drugs needed for procedure, intubating patient, preparing IV access for surgery Anesthesiologist during surgical procedures; communicated with Surgeon/Research team during surgery; assisted with Surgeon's requests and needs Assisted during surgery in operating room; worked with multiple departments of the university to accomplish research protocols and accomplish acute and on-going research.
Worked in recovery room with patients after surgery, monitored patient(s) and took records for successful record keeping and successful research procedures.
Maintained drug logs and kept up with research protocols.
Professional Teller Service Specialist, 01/2001
to 01/2009 Bank of America
Exceeded all sales goals including closed products sold and closed referrals Built and sustained relationships with small & large business owners in Mt.
Pleasant & Charleston area.
Experience and success with business needs including lending and deposit products and services.
Served as senior teller and back-up head teller for four consecutive years.
Lead team in: operations, decision making, referrals, coaching and providing supervisory role on the teller line Performed service needs and demonstrated solutions to customer needs.
Awarded "Award of Excellence" in Coastal Market Region 4th quarter-2007 and 2nd quarter-2008 Ranked #1 Sales & Service Specialist 4th quarter-2007 and #1 Teller 2nd quarter-2008 in the Coastal Market Region Ranked Top Performer Teller in Coastal Market Region for 2nd quarter-2009.
Professional Teller, 08/1999
to 01/2001 Oconee Federal Savings & Loan – Seneca,
Communicated effectively and positively to customers and among co-workers face-to-face as well as over the phone.
Performed service needs and demonstrated solutions to customer needs.
Maintained precision in balancing accuracy, handling cash flow, cash drawer and negotiable items, and confidentiality in customer information and needs.