Branch Service Representative Resume Example World Acceptance Corporation

BRANCH SERVICE REPRESENTATIVE

Summary

Effective customer service representative with 7 years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas. Cheerful and upbeat Customer Service professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Skills

Product organization
Credit card payment processing
Technologically savvy
Call center experience

Customer service
Store maintenance
Office equipment proficiency
Direct sales

Experience

Branch Service Representative - World Acceptance Corporation (Monroe, GA)May 2019 - Current

Liaised between customers and retail buyers to expedite orders and meet customer demands.
Documented conversations with customers to track requests, problems and solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Created and implemented process improvements to reduce workloads and bolster callback efficiency.
Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
Maximized customer satisfaction by handling more than 300 customer email and telephone interactions each day.
Interviewed customers regarding finance issues and reported feedback to management team.
Worked with managers to develop service improvement initiatives.
Processed customer account changes, using microsoft software.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated customer account information to assess current issues and determine potential solutions.
Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.

Caregiver - Oaks at Braselton (Braselton, GA)January 2017 - February 2019

Helped clients with personal needs from exercise to bathing and personal grooming.
Assisted with meal planning to meet nutritional plans.
Assisted with basic care for elderly patients, including scheduling appointments and managing finances and legal matters.
Cultivated amiable relationships with over 24 residents, resulting in strong overall patient happiness and emotional well-being.
Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
Maintained clean and well-organized environment to promote client happiness and safety.
Engaged client in physical and mental activities to sustain quality of life.
Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.
Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.
Assisted over 24 residents with daily needs, including personal hygiene, dressing and transferring from chairs to bed.
Assisted patients with daily personal hygiene such as bathing, dressing and grooming.
Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.
Worked to improve patient outlook and daily living through compassionate care.
Assisted disabled individuals to foster independence while still closely monitoring safety at all times.
Delivered high-quality, geriatric care to private client.

Cashier - JC Penney Co Inc. (Buford, GA)October 2014 - February 2015

Resolved customer problems by investigating issues, answering questions and building rapport.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Built and maintained effective working relationships with peers and upper management.
Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Taught junior employees how to meet operational and sales goals with proactive strategies.

Cashier - Barrow County Recreation Department (Winder, GA)January 2013 - December 2014

Liaised between customers and retail buyers to expedite orders and meet customer demands.
Documented conversations with customers to track requests, problems and solutions.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Provided detailed monthly departmental reports and updates to senior management.
Worked with managers to develop service improvement initiatives.
Achieved top satisfaction, retention and referral rankings on consistent basis.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Mentored junior team members and managed employee relationships.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.

Education and Training

High School DiplomaMay 2013Winder-Barrow High School, Winder, GA

Resume Overview

Companies Worked For:

World Acceptance Corporation
Oaks at Braselton
JC Penney Co Inc.
Barrow County Recreation Department

School Attended

Winder-Barrow High School

Job Titles Held:

Branch Service Representative
Caregiver
Cashier

Degrees

High School Diploma

Branch Service Representative Resume Example

Resume Score: 80%

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