Branch Sales & Service Representative02/2017 to CurrentPNC BankHazleton, PA
Greeted customers and provided account services by receiving deposits and loan payments, cashing checks, issuing checking and savings withdrawals, recording night and mail deposits, selling cashier's checks and/or money orders, and answering questions in person or over the telephone.
Performed lobby engagement activities to connect with customers, direct them to the appropriate branch service associate to meet their needs, and assisted them with any online banking issues.
Completed special requests by closing accounts, taking orders for checks, exchanging foreign currencies, providing transaction print outs, and completing safe-deposit box procedures.
Business Development Center Representative03/2016 to 01/2017
Managing a high volume of customer inquiries via inbound/outbound calls and emails.
Setting appointments for prospective clients to meet with a member of the sales team.
Entering customer information into the dealership's CRM database.
Following up with existing customers to confirm their satisfaction and generate leads.
Cashier10/2015 to 03/2016NY Botanical GardensBronx, NY
Greeted customers politely and provided them with excellent customer service.
Packed food items, made coffee, and filled beverage cups.
Managed the register, including all credit card and cash operations.
Ensured a balance of the register at the end of every shift.
Customer Service Associate05/2014 to 08/2015West Hazleton, PA
Greeted customers and assisted with any questions or help finding a product.
Worked the cash registers, handling transactions such as cash, credit/debit cards, and checks.
Performed restock and assist coworkers on store after hours.
Conducted key, wood, wire, and glass cutting?.
Bilingual: English and Spanish
Education and Training
Associates Degree: Business AdministrationJanuary 2017Monroe CollegeNew Rochelle, NYBusiness Administration
High School DiplomaJune 2013Hazleton Area High SchoolHazleton, PA