Livecareer-Resume
JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Friendly nature
  • Deadline driven
  • Organizational skills
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Administrative support
  • Regulatory compliance
  • Technical support
  • Relationship building
  • Consumer banking
  • Risk mitigation
  • Security knowledge
  • Educating clients
  • Developing customer relationships
  • Building customized solutions
  • Teller experience
  • Meeting sales goals
  • Cash handling
  • Analytical problem solving
  • Cross-selling expertise
  • Loss prevention
  • Documentation skills
  • Customer service-oriented
  • Self-motivated nature
  • Sale expertise
  • Complaint resolution
  • Quick learner
  • Professional telephone demeanor
  • MS Office proficiency
  • Computer proficient
  • Good listening skills
  • Leadership
  • Excellent people skills
  • Composed
  • Team Player
  • Exceptional attention to detail
  • Upselling
  • Lending products
  • Auditing
  • Research
Work History
12/2017 to Current Branch Sales and Services Representative Space Exploration Technologies | Lompoc, CA,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Scheduled appointment to resolve more complex issues.
  • Accepted payments and updated accounts with latest information.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Provided information about company products and services, and capitalized on upsell opportunities.
  • Maintained productivity and quality standards at all times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
08/2016 to 09/2019 Barista Burger King Corporation | Lordstown, OH,
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Educated coworkers and customers about new products.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Prioritized drink requests while managing interruptions.
  • Developed and demonstrated skillful and creative latte art to engage customers.
  • Prepared coffee, cleaned dining areas, opened register and carried out other opening duties.
  • Operated cash register for cash, check and credit card transactions.
  • Educated customers on promotions to enhance sales.
10/2015 to 08/2016 Restaurant Team Member Nordstrom | City, STATE,
  • Operated cash register for cash, check and credit card transactions.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Prepared for and executed new menu implementations.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Successfully communicated with all team members to navigate job duties and complete daily tasks.
  • Observed strict procedures regarding food handling and sanitation to prevent foodborne illnesses.
  • Suggested add-on items like desserts and side dishes, which increased revenues through upselling.
  • Cleaned walls, fans and drains in bakery coolers, display cases and work area.
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers.
  • Supported waitstaff and other team members in completing tasks.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Promoted customer loyalty by efficiently handling food and service complaints.
01/2015 to 04/2016 Web Developer/Executive Assistant to the Chief Executive Officer Howard County Chamber Of Commerce | City, STATE,
  • Analyzed requirements and designed, developed and implemented software applications for Women in Government contracting website.
  • Designed site to be compatible with top browsers, including Firefox, Chrome and Safari.
  • Designed, implemented and monitored web pages and site for continuous improvement.
  • Tested website and performed troubleshooting prior to deployment.
  • Established web hosting for site and uploaded site files to hosting account.
  • Represented web team at meetings with executives and discussed project goals and milestones.
  • Strengthened company brand and identity by creating distinctive website and logo.
  • Determined coding requirements for site creation, including e-commerce capability and specialized scripts.
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided administrative support to senior leadership and members of executive board while maintaining confidentiality.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
Education
Expected in 12/2017 Associate of Arts | General Studies Howard Community College, Columbia, MD GPA:

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Resume Overview

School Attended

  • Howard Community College

Job Titles Held:

  • Branch Sales and Services Representative
  • Barista
  • Restaurant Team Member
  • Web Developer/Executive Assistant to the Chief Executive Officer

Degrees

  • Associate of Arts

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