LiveCareer-Resume

branch resource team resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Experienced customer service skills with over 10 years of experience. I have an Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. I am enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. I have a clear understanding of how to resolve customer issues by utilizing all resources that are available to achieve customer satisfaction. I am very Motivated to learn, grow and excel.

Skills
  • Coordinating team projects
  • Resourceful researching
  • Team contribution
  • Teamwork and contribution
  • Team-oriented and dependable
  • Proactive and team player
  • Excellent teamwork
  • Excellent team building skills
  • Works well in a team environment
  • Service team support
  • Inbound and Outbound Calling
  • Technical Support
  • Good listening skills
  • Creative problem solving
Work History
Branch Resource Team, 09/2017 - Current
Vitas Healthcare Rockledge, FL,
  • Handle the required amount of calls per minute to address customer inquiries and concerns.
  • Increase customer satisfaction by resolving checking and savings account product issues.
  • Develop team communications and information for monthly team meetings.
  • Works with customers through bankers to understand their banking needs.
  • Handled deceased processing services for deceased customers, such as check cashing, account closures, and beneficiaries.
  • Assist with special account processes such as Trust, Estate, Minor By, and Power of Attorney
  • Devote special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Customer Retention Team, 01/2017 - 07/2017
Traditions Spirits Terral, OK,
  • Resolved customer's problems, improved operations and provided exceptional client support.
  • Assisted with unsatisfied customers who wanted to end their relationship with the company.
  • Worked with At&t and Directv customers to understand needs and provide product service
  • Handled required amount of calls per minute to address customer inquiries and concerns.
  • Assisted with product service changes.
  • Assisted customers with billing questions and options.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Entered customer interaction details into different company software to track requests, document problems and record solutions offered.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Boosted sales revenue by skillfully promoting diverse phone and entertainment options.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Educated customers on promotions to enhance sales.
Customer Service Representative, 06/2013 - 10/2016
Sykes Enterprises Inc. City, STATE,
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Answered constant flow of customer calls with up to 80 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended checking savings products to customers, thoroughly explaining details.
  • Assisted with calls that were escalated to upper management.
Waitress, 09/2009 - 12/2010
IHOP International House Of Pancakes City, STATE,
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
Education
High School Diploma: , Expected in 05/2007
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Sumter High School - Sumter, SC
GPA:
Status -
Bachelor of Science: , Expected in
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South Carolina State University - Orangeburg, SC
GPA:
Status -
Associate of Applied Science: , Expected in 05/2014
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Central Carolina Technical College - Sumter, SC
GPA:
Status -

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Resume Overview

School Attended

  • Sumter High School
  • South Carolina State University
  • Central Carolina Technical College

Job Titles Held:

  • Branch Resource Team
  • Customer Retention Team
  • Customer Service Representative
  • Waitress

Degrees

  • High School Diploma
  • Bachelor of Science
  • Associate of Applied Science

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