, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
A highly motivated, results oriented leader with experience in overall management and strategic direction for a branch of 4-100 employees exceling in customer service excellence; recognized for high-ranking customer service results, human resources and people management; Assertive and enthusiastic with an extensive knowledge of streamlining operations with an unsurpassed work ethic and brand. Seasoned operations manager with hands-on leadership adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards. I have over 5 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable rental manager with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing skills of 45-50 WPM.
Skills
Organization/time management
Microsoft Office (excel, word, PowerPoint, outlook)
Customer Service Excellence
Type 45-50 WPM
Drafting
Office Administration
Team Leadership
Accounts payable/receivable
Quick books Marketing (B2B, B2C)
Project management Teamwork/collaboration
Data collection and analysis
Case/contract management
Scheduling
Delinquent Accounts
Phone Handling
Strategic Planning
Human Resources
Financial Management
Policy & Procedure Development
Clerical
Interpersonal
Conflict resolution
Multi-line Telephone Systems
Records management
Customer and client relations
Work History
05/2015 to 04/2020Branch Rental ManagerRatner | Milltown, NJ,
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Coordinated bookkeeping activities in QuickBooks.
Managed accounts payable and receivable for branch grossing $100,000 per year.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Executed record filing system to improve document organization and management.
Addressed guest complaints and resolved issues to promote and increase customer satisfaction.
Monitored social media and online sources for industry trends.
Resolved efficiency problems, improved operations and provided exceptional client support.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Managed multiple tasks in high-volume environment.
Specializing in customer service excellence and training while excelling in diffusing customer service issues at impeccable high quality.
Manage and development overall branch operations, fleet strategy, employees and supervised management team.
Develop overall operational strategy and ensures branch complies with policies, procedures, regulations and applicable laws.
Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection , reviewing and analyze reports, financial statements and billing.
Superb communication, interpersonal, leadership and problem-solving skills.
Excel in challenging and deadline-driven environments.
Managing delinquent accounts while developing teams to reduce delinquency improve accounts and customer retention.
02/2013 to 05/2015Assistant Salon ManagerGrand Living At Lake Lorraine | Georgetown, TX,
Resolved customer service problems, improved operations and provided exceptional client support.
Monitored social media and online sources for industry trends.
Drove operational improvements which resulted in savings and improved profit margins.
Developed team communications and information for profit meetings.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Stellar performance of Financial development, timesheets and payroll.
Generated product sales increasing salon profits by 10%.
Provided stellar customer service.
Marketing to new and existing customers.
Phone handling with experience controlling 30+ calls per hour.
Experience setting appointments while using latest software.
Exceptional performance executing in high volume environments.
02/2013 to 02/2015Business Office ManagerLegal Force One | City, STATE,
Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns.
Aggregated and analyzed data related to administrative costs to prepare monthly budgets for corporate-level management.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Supervised and guided new employees on legal transactions ,customer satisfaction and responded quickly to questions, which improved understanding of job responsibilities.
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Developed internal requirements which complied with legal standards to minimize regulatory risks and liability across program.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Codified office structures and processes to promote teamwork and performance.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Arranged corporate and office conferences for company employees and guests.
Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using financial software.
Interpreted management directives to define and document administrative staff processes.
Established and updated work schedules to account for changing staff levels and expected workloads.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Prepared daily legal and sales reports to assist business leaders with key decision making and strategic operational planning.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel.
Completed bi-weekly payroll for 10 employees.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Improved office operations by automating client correspondence, record tracking and data communications.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Performed billing, collection and reporting functions for office generating over $50,000 annually.
Coordinated individual duties after careful evaluation of each associate's skill level and knowledge, which increased productivity by 20%.
Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
Managed legal files and records for 100 clients and adhered to safety procedures to prevent breaches and data misuse with confidentiality of cases.
Education
Expected in 09/2015Bachelor of Applied Science | Criminal JusticeWilmington University, New Castle, DEGPA:
Expected in 09/2015Child Advocacy Certification: Social Work | Delaware Technical and Community College, Newark, DEGPA:
Expected in 06/2012Associate of Applied Science | Criminal JusticeWilmington University, New Castle, DEGPA:
Additional Information
Supervised team of 3-100 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved fleet management issues which led to improved profits.
Highest operating profit, growth, & sales in the region
Won award for highest customer service score 3 months consecutively/ score above 90% for 6mths.
Received Branch Excellence for highest performing location in the region.
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