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Branch Rental Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Accomplished manager with over 10 years of sales and customer service experience. Dedicated and self-driven professional with strong history of high-level individual and team performance. Consistently succeeded with leading a variety of teams and exceeding goals and operational objectives through strong solution orientated abilities.

Skills
  • Self-motivated
  • Market and competitive analysis
  • Compelling leadership skills
  • Profit and revenue-generating strategies
  • Service-driven sales
  • Brand building
  • Budgeting and cost control
  • Account management
  • Process and procedure development
  • Fluent in Spanish and English
  • Time management skills
  • Collaboration
  • Work ethic
  • Negotiations
  • Sales development
Experience
Branch Rental Manager, 12/2015 to Current
Northside HospitalSnellville, GA,
  • Organized, delegated, and successfully executed efficient plans to maximize efficiency in each branch to properly balance excellent customer service, record breaking profits, and business.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Successfully developed and executed marketing plans to maintain current accounts as well as found creative ways to bring in new business.
  • Maximized branch revenue by optimizing daily operations.
  • Advised on options and used upselling techniques to promote optional extras to customers according to specific needs.
  • Developed quarterly branch business plans for maximum profitability and effectiveness.
  • Drove customer escalations to resolution by engaging directly with clients.
  • Documented account activities and generated sales reports.
  • Created and conducted employee performance reviews to access strengths and weaknesses, keeping feedback positive and constructive.
  • Recruited, hired, and terminated branch employees.
  • Provided daily feedback to employees regarding performance based on set goals and expectations.
  • Onboarded and trained all new hires.
  • Created monthly schedules for employees.
  • Created succession plans and promotions plans for all staff.
  • Coached and developed staff to increase sales success and productivity.
  • Managed largest car rental branch in Fort Walton Beach area, achieving high customer satisfaction scores.
  • Managed multiple different locations and teams from fleets ranging from 100-400+ vehicles.
Catering Assistant, 06/2014 to 12/2015
Viejas EnterprisesAlpine, CA,
  • Designed contracts, collected fees and booked rooms and venues for events
  • Assisted with managing catering services, audio-visual services, and group room needs
  • Designed and maintained spreadsheets documenting vendor, facility and guest information
  • Initiated negotiations with vendors and subcontractors to maintain individual group budgets
  • Coordinated vendors, timelines and budgets for events
  • Assisted with the organization of corporate luncheons, dinners, conferences and special events
  • Assessed events planning services and related costs
  • Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
Hotel Front Desk, 06/2012 to 06/2014
Holiday Inn Resort Pensacola Beach (Innisfree)City, STATE,
  • Attended conferences, vendor events and workshops to meet and network with potential new clients
  • Balanced accounts and conducted nightly audits to keep bookkeeping current
  • Managed all front desk operations for busy high-volume hotel
  • Monitored reservations to track incoming parties and special events
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues
  • Mentored other educators by delivering insight, positive feedback and constructive criticism
  • Proactively identified and solved complex problems impacting operations management and business direction
  • Trained newly hired employees by explaining job responsibilities and overseeing task prioritization
Accomplishments
  • Promoted to Management Assistant within seven months with Enterprise Holdings.
  • Promoted to Assistant Manager within 13 months with Enterprise Holdings.
  • After only three months of being an Assistant Manager, promoted to first Branch Manager position with Enterprise Holdings.
  • Promoted to Flagship Branch Manager to largest rental car location in Destin-Fort Walton Beach area within 25 months with Enterprise Holdings.
  • Received six Top Gun Awards for top 10 best sales in our region for Enterprise Holdings.
  • Received four Top Gun Awards for Best Customer Service out of all car rental branches in the region with Enterprise Holdings.
  • Received a Top Gun Award for having received 10 awards throughout my career with Enterprise Holdings.
  • Over 10 promotions for my employees as a manager with Enterprise Holdings.
  • Received three Creme De La Creme Awards for exceeding prior year performance among four areas of the business with Enterprise Holdings.
Education and Training
Bachelor of Science: Hospitality Administration And Management, Expected in 05/2014
The University of West Florida - Pensacola, FL
GPA:
Associate of Arts: , Expected in 05/2011
Northwest Florida State College - Niceville, FL
GPA:
High School Diploma: , Expected in 06/2009
Crestview High School - Crestview, FL
GPA:

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Resume Overview

School Attended
  • The University of West Florida
  • Northwest Florida State College
  • Crestview High School
Job Titles Held:
  • Branch Rental Manager
  • Catering Assistant
  • Hotel Front Desk
Degrees
  • Bachelor of Science
  • Associate of Arts
  • High School Diploma