Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

• A highly motivated, results oriented leader with experience in overall management and strategic direction for a branch of 4-100 employees exceling in customer service excellence ;recognized for high-ranking customer service results, human resources and people management; Conscientious branch rental manager with 15 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.; with the ability to streamline daily tasks for maximum productivity while training and developing a team. Accomplished branch rental manager possessing exceptional customer service skills and the innate ability to close the sale.

  • Supervised team of 3-100 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved fleet management issueswhich led to improved profits.
  • Organization/time management
  • Microsoft Office (excel, word, PowerPoint, outlook)
  • Customer Service Excellence
  • Scheduling
  • Budgeting and reporting
  • Social Media
  • Sales Management/Sales
  • Analyze Trends
  • Team management
  • Improve performance
  • Relationship building
  • Ability to think analytically
  • Strong problem-solving skills
  • Excellent communication
  • Customer-facing
  • Technical Support
  • Team Leadership/ Leadership experience
  • Training and Development
  • Coaching and mentoring
  • Driving results
  • Managing risks
Work History
05/2015 to 04/2020 Branch Rental Manager Ratner | Skokie, IL,
  • Addressed guest complaints and resolved issues to promote and increase customer satisfaction
  • Led management team in delivery of rental projects and products, resulting in increased profits
  • Monitored social media and online sources for industry trends
  • Drove operational improvements which resulted in savings and improved profit margins
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  • Resolved efficiency problems, improved operations and provided exceptional client support
  • Resolved conflicts and negotiated mutually beneficial agreements between parties
  • Managed multiple tasks in high-volume environment
  • Specializing in customer service excellence and training while excelling in diffusing customer service issues at impeccable high quality
  • Manage and development overall branch operations, fleet strategy, employees and supervised management team
  • Develop overall operational strategy and ensures branch complies with policies, procedures, regulations and applicable laws
  • Establish overall training and development strategy while mentoring employees
  • Develop overall sales and marketing strategy while also calling on existing and potential customers to develop B2B, B2C relationships
  • Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection , reviewing and analyze reports, financial statements and billing
  • Specialized in human resource management and people management
  • Strategic contributor with experience driving and coaching sales within each team of managers
  • Recognized for developing and implementing projects within time and business constraints that increase branch operating profits and growth
  • Superb communication, interpersonal, leadership and problem-solving skills
  • Excel in challenging and deadline-driven environments
  • Managing delinquent accounts while developing teams to reduce delinquency improve accounts and customer retention
  • Executed sales and marketing initiatives to increase revenue for company.
  • Placed sales calls daily and handled sales for incoming customer calls.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
02/2013 to 05/2015 Assistant Salon Manager Surgery Partners | Tyler, TX,
  • Resolved customer service problems, improved operations and provided exceptional client support
  • Monitored social media and online sources for industry trends
  • Drove operational improvements which resulted in savings and improved profit margins
  • Developed team communications and information for profit meetings
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
  •  Overseeing salon operations while training and developing employees on sales and customer satisfaction
  • Stellar performance of Financial development, timesheets and payroll
  • Generated product sales increasing salon profits by 10%
  • Provided stellar customer service
  • Marketing to new and existing customers
  • Phone handling with experience controlling 30+ calls per hour
  • Experience setting appointments while using latest software
  • Exceptional performance executing in high volume environments
  • Identified staff training needs and devised training programs to close gaps.

02/2013 to 02/2015 Business Office Manager Legal Force One | City, STATE,
  • Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
  • Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns
  • Supervised and guided new employees on legal transactions ,customer satisfaction and responded quickly to questions, which improved understanding of job responsibilities
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances
  • Prepared daily legal and sales reports to assist business leaders with key decision making and strategic operational planning
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel
  • Completed bi-weekly payroll for 10 employees
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
  • Improved office operations by automating client correspondence, record tracking and data communications
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
  • Performed billing, collection and reporting functions for office generating over $50,000 annually
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Followed through with client requests to resolve problems.
  • Coordinated resolutions for more than 100 daily customer inquiries while consistently achieving performance targets.
  • Teamed with partners to close deals for sales development.
  • Trained staff on how to close sales in field.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
Expected in 09/2015 Bachelor of Applied Science | Criminal Justice Wilmington University, New Castle, DE GPA:
Expected in 09/2015 Child Advocacy Certification | Social Work Wilmington University, New Castle, DE GPA:
Expected in 06/2012 Associate of Applied Science | Criminal Justice Delaware Technical And Community College, Newark, DE GPA:

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Resume Overview

School Attended

  • Wilmington University
  • Wilmington University
  • Delaware Technical And Community College

Job Titles Held:

  • Branch Rental Manager
  • Assistant Salon Manager
  • Business Office Manager


  • Bachelor of Applied Science
  • Child Advocacy Certification
  • Associate of Applied Science

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