Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
• A highly motivated, results oriented leader with experience in overall management and strategic direction for a branch of 4-100 employees exceling in customer service excellence ;recognized for high-ranking customer service results, human resources and people management; Conscientious branch rental manager with 15 years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.; with the ability to streamline daily tasks for maximum productivity while training and developing a team. Accomplished branch rental manager possessing exceptional customer service skills and the innate ability to close the sale.
Accomplishments
Supervised team of 3-100 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Documented and resolved fleet management issueswhich led to improved profits.
Skills
Organization/time management
Microsoft Office (excel, word, PowerPoint, outlook)
Customer Service Excellence
Scheduling
Budgeting and reporting
Social Media
Sales Management/Sales
Analyze Trends
Team management
Improve performance
Relationship building
Ability to think analytically
Strong problem-solving skills
Excellent communication
Customer-facing
Technical Support
Team Leadership/ Leadership experience
Training and Development
Coaching and mentoring
Driving results
Managing risks
Work History
05/2015 to 04/2020Branch Rental ManagerRatner | Skokie, IL,
Addressed guest complaints and resolved issues to promote and increase customer satisfaction
Led management team in delivery of rental projects and products, resulting in increased profits
Monitored social media and online sources for industry trends
Drove operational improvements which resulted in savings and improved profit margins
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Resolved efficiency problems, improved operations and provided exceptional client support
Resolved conflicts and negotiated mutually beneficial agreements between parties
Managed multiple tasks in high-volume environment
Specializing in customer service excellence and training while excelling in diffusing customer service issues at impeccable high quality
Manage and development overall branch operations, fleet strategy, employees and supervised management team
Develop overall operational strategy and ensures branch complies with policies, procedures, regulations and applicable laws
Establish overall training and development strategy while mentoring employees
Develop overall sales and marketing strategy while also calling on existing and potential customers to develop B2B, B2C relationships
Manage branch receivables, including negotiating payment plans, collecting difficult accounts receivables, preparing write-offs for uncollectible accounts, and recommending accounts for referral to collection , reviewing and analyze reports, financial statements and billing
Specialized in human resource management and people management
Strategic contributor with experience driving and coaching sales within each team of managers
Recognized for developing and implementing projects within time and business constraints that increase branch operating profits and growth
Superb communication, interpersonal, leadership and problem-solving skills
Excel in challenging and deadline-driven environments
Managing delinquent accounts while developing teams to reduce delinquency improve accounts and customer retention
Executed sales and marketing initiatives to increase revenue for company.
Placed sales calls daily and handled sales for incoming customer calls.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
02/2013 to 05/2015Assistant Salon Manager Surgery Partners | Tyler, TX,
Resolved customer service problems, improved operations and provided exceptional client support
Monitored social media and online sources for industry trends
Drove operational improvements which resulted in savings and improved profit margins
Developed team communications and information for profit meetings
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
 Overseeing salon operations while training and developing employees on sales and customer satisfaction
Stellar performance of Financial development, timesheets and payroll
Generated product sales increasing salon profits by 10%
Provided stellar customer service
Marketing to new and existing customers
Phone handling with experience controlling 30+ calls per hour
Experience setting appointments while using latest software
Exceptional performance executing in high volume environments
Identified staff training needs and devised training programs to close gaps.
02/2013 to 02/2015Business Office ManagerLegal Force One | City, STATE,
Recruited, hired, trained and supervised staff of 10 and implemented mentoring program that offered positive employee engagement
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement
Monitored and evaluated personnel performance to complete quarterly reviews, recommend advancement or address productivity concerns
Supervised and guided new employees on legal transactions ,customer satisfaction and responded quickly to questions, which improved understanding of job responsibilities
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Maintained accurate, current and compliant financial records by monitoring and addressing variances
Prepared daily legal and sales reports to assist business leaders with key decision making and strategic operational planning
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using excel
Completed bi-weekly payroll for 10 employees
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
Improved office operations by automating client correspondence, record tracking and data communications
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
Performed billing, collection and reporting functions for office generating over $50,000 annually
Introduced higher standards for customer service and increased efficiency by streamlining operations.
Followed through with client requests to resolve problems.
Coordinated resolutions for more than 100 daily customer inquiries while consistently achieving performance targets.
Teamed with partners to close deals for sales development.
Trained staff on how to close sales in field.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Expected in 09/2015Bachelor of Applied Science | Criminal Justice Wilmington University, New Castle, DEGPA:
Expected in 09/2015Child Advocacy Certification | Social WorkWilmington University, New Castle, DEGPA:
Expected in 06/2012Associate of Applied Science | Criminal JusticeDelaware Technical And Community College, Newark, DEGPA:
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