branch operations supervisor resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Branch Supervisor and dedicated team player experienced in overseeing operations of individual and multi-unit facilities. Develops successful programs to improve profitability. Seeking new position with exciting challenges where great skills in organizations and multi-tasking will be valued.

  • Regulatory Compliance
  • Relationship Building
  • QuickBooks Experience
  • Coaching and Mentoring
  • Banking Products and Services
  • Account Analysis Expertise
  • Shift Scheduling
  • Customer Service
  • Expert in Risk Management
  • Branch Operations Management
  • Proficient in [Software Program]
  • Work Prioritization
  • Excels in Team Leadership
  • Sound Judgment
  • Service Oriented
  • Creative and Innovative
  • Problem Anticipation and Resolution
  • Employee Training Oversight
  • Operational Reporting
  • Prioritizing and Planning
  • Financial Resource Management
  • Goal Setting
  • Work Planning
  • Quality Assurance
  • Adaptable to Changing Conditions
  • Cost Data Analysis
  • Compliance Assessment
  • Proactive and Focused
  • Critical Thinking
  • Strategy Development
  • Willing to Learn
  • Service-Oriented
  • Data Analysis
  • Time Management
  • Decision Making
  • Social Perceptiveness
  • Advanced Mathematics
  • Business Relationship Management
  • Team Building Leadership
Education and Training
La Junta Jr/Sr High School La Junta, CO Expected in 05/1994 High School Diploma : - GPA :
Trinidad State Junior College Trinidad, CO Expected in : Business Administration - GPA :
Petrochoice - Branch Operations Supervisor
Oklahoma City, OK, 10/2022 - Current
  • Recommended new financial and accounting software packages. replacing various non-integrated offerings.
  • Planned work schedules to maintain adequate staffing levels.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Coordinated preparation of external audit materials and external financial reporting.
  • Grew business banking relationships through proactive outreach.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Transmitted orders to supply cash to meet daily needs.
  • Answered customer service calls and resolved issues quickly to return machines to operational status.
Abound Credit Union - Business Owner/Operator
Danville, KY, 07/2007 - Current
  • Planned and controlled budgets for contracts, equipment and supplies.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Pitched in to help with office tasks during busy periods and staff absences.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Organized and maintained documents, files and records.
  • Monitored office supplies to replenish needed inventory before depletion.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Participated in credit and collections activities.
  • Monitored office services mailbox for business support needs and requests.
  • Reviewed and approved vendor invoices.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
First National Bank In Trinidad - Teller
City, STATE, 02/2001 - 05/2006
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Directed specific questions to appropriate branch personnel.
  • Used customer information to tailor recommendations to promote or sell travelers' checks, savings bonds and cashier's checks.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Built and maintained client relationships through quality, personalized interactions.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Delivered exceptional service to customers in person or over telephone.
  • Transmitted orders to supply cash to meet daily needs.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
  • Verified amounts and integrity of every check or funds transfer.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Maintained confidentiality of bank records and client information.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Identified transaction errors when debits and credits did not balance.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Prepared official checks for customer and internal bank needs.

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Resume Overview

School Attended

  • La Junta Jr/Sr High School
  • Trinidad State Junior College

Job Titles Held:

  • Branch Operations Supervisor
  • Business Owner/Operator
  • Teller


  • High School Diploma
  • Some College (No Degree)

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