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branch operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Motivated Branch Manager with demonstrated success coordinating operations of 10-60 personnel. Delivers creative solutions on complex operational issues and successful strategies to drive productivity. Coordinates with production and finishing on incoming materials and outgoing assemblies. Works with in house sales team and warehouse team to coordinate and excel with all customer orders. Proficiencies in all aspects of warehousing from sales to warehousing and distribution to logistics.

Skills
  • Interviewing and Hiring
  • Process Improvement
  • Expert in Risk Management
  • Relationship Building
  • Coaching and Mentoring
  • Performance Reviews
  • Operational Reports
  • Work Prioritization
  • Branch Operations Management
  • Excels in Team Leadership
  • Customer Service
  • Regulatory Compliance
  • Account Analysis Expertise
  • Shift Scheduling
  • Proficient in Microsoft
  • Risk Assessment
  • Strategy Development
  • Cost Data Analysis
  • Goal Setting
  • Time Management
  • Employee Training Oversight
  • Problem Anticipation and Resolution
  • Prioritizing and Planning
  • Willing to Learn
  • Work Planning
  • Creative and Innovative
  • Team Building Leadership
  • Operational Reporting
  • Adaptable to Changing Conditions
  • Sound Judgment
  • Service Oriented
  • Sales Support
  • Advanced Mathematics
  • Data Analysis
  • Critical Thinking
  • Decision Making
  • Proactive and Focused
  • Quality Assurance
  • Service-Oriented
  • Staff Recruitment and Hiring
Experience
Branch Operations Manager, 04/2009 to Current
U.S. VentureLas Vegas, NV,
  • Managed branch files per recordkeeping and compliance requirements.
  • Coached staff on policies, procedures and performance strategies.
  • Streamlined operational efficiencies by partnering with sales team to reevaluate and ensure peak product placement.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Supported outside sales force in servicing and obtaining new business.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Designed sales and service strategies to improve revenue and retention.
  • Worked with Sister companies at Assa Abloy helping them establish a presence in Florida and help serve there customers.(Ceco, Curries, QuickShip) This involved taking there orders and making deliveries using Ameristar company vehicle to deliver them. Have a great relationship with door companies customers thru our Branch.
  • Helped locate and build up warehouse from empty warehouse to what it is today.
  • Work with multiple Fencing companies selling there product(Ameristar/Jerith)
  • Travel to help with other warehouses both with inventory and projects to help with efficiency at the Service center level.
  • Work with customers to process order and scheduled delivery with in house delivery truck. Coordinating all deliveries to meet customer expectations while maintaining logistically good routes for driver to handle.
  • Manage sales associate to help with order entry and overall customer satisfaction.
Receiving Manager, 03/2003 to 03/2008
Bae SystemsFort Polk, LA,
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Trained, scheduled and supervised warehouse team of 40 to 60 associates.
  • Implemented cost-effective methods, carriers and routes to optimize shipping and receiving strategies.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Supervised activities of workers engaged in receiving, storing and shipping products or materials.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing staff of 40 to 60 associates.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Created and enforced policies and procedures for entire logistics team.
  • Implemented and planned warehouse safety and security programs and activities.
  • Handled all day to day receiving activities for top 5 volume warehouse in the country.
Receiving Manager, 03/2001 to 03/2003
Carrier EnterprisePompano Beach, FL,
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received and staged incoming inventory for movement to storage or sales floor.
  • Opened and checked deliveries to verify contents and resolve issues with vendors promptly.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Trained, scheduled and supervised warehouse team of 40 to 60 associates.
  • Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
  • Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing staff of 40 to 60 associates.
  • Implemented on-the-job training activities to cross-train employees on various tasks.
  • Created and enforced policies and procedures for entire logistics team.
  • Handled all day to day operations of receiving department in top 5 volume warehouse for walmart in the country.
Receiving Supervisor, 03/2000 to 03/2001
Patterson CompaniesPanama City Beach, FL,
  • Reported to receiving manager and helped run all aspects of receiving department
  • Helped with hiring and training of all staff members.
  • Youngest supervisor ever at the time of my promotion
  • Oversaw staff to prepare production cycles on time using specified requirements.
  • Organized training for production staff to achieve performance objectives with quality instruction.
  • Balanced quality, productivity, cost, safety and morale to boost performance in production.
  • Maintained clean work area that adhered to strict safety standards.
  • Maintained dock security and monitored entries into and exits from receiving and other secure areas.
  • Identified and reported inventory discrepancies to supervisor with recommendations for correction.
  • Operated forklifts, power jacks and other motorized equipment to locate and transport material.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
Receiving Associate, 05/1998 to 03/2000
Schneider ElectricProvo, UT,
  • Unloaded trucks per manager/supervisor descretion
  • Had highest cases per man hour while associate
  • Best overall quality at my DC in receiving
  • Perfect attendance
  • Door runner - Lead position that enabled you to pick the trucks that your shift would unload and assign them to other associates to unload. Handled paperwork and worked with supervisor on dock flow. Helped operationally for overall performance on the dock
  • Use multitude of forklifts to unload and transport material from trucks to desired locations.
  • Learned computer program used to determine location of material unloaded from the trucks.
Education and Training
MBA: Business Administration, Expected in 01/2015 to Purdue University - North Central - Westville, IN
GPA:
Bachelor of Science: Accounting And Business Management, Expected in 01/2012 to Purdue University - North Central - Westville, IN
GPA:
Languages
English:
Professional
Negotiated:
Spanish:
Limited
Negotiated:

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Resume Overview

School Attended

  • Purdue University - North Central
  • Purdue University - North Central

Job Titles Held:

  • Branch Operations Manager
  • Receiving Manager
  • Receiving Manager
  • Receiving Supervisor
  • Receiving Associate

Degrees

  • MBA
  • Bachelor of Science

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