Branch Operations Manager resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Accomplished management professional with 10 years of career progression in advanced operations management. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues across employees, processes and costs. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator and well-versed in employee, vendor and partner relations.

  • Supply Chain Management
  • Risk analysis and management
  • Team Leadership
  • Staff training and development
  • Workflow Optimization
  • Quality assurance
  • MS Office
  • Process improvement
  • Problem resolution
  • Operational improvement
  • Compliance reviews
  • Operational budget forecasting
  • Incidents management
  • Staff Management
  • Business planning
  • Leadership
Work History
04/2019 to Current Branch Operations Manager The Cook & Boardman Group, Llc | Huntsville, AL,
  • Directed day-to-day operations focused on safety, daily delivery metrics, continuous improvement initiatives and Quality Assurance.
  • Flexible and adaptable in order to adjust resources to meet or exceed customer satisfaction.
  • Performed Branch Safety evaluations meeting Company and OSHA regulations , implementing immediate strategies to resolve deficiencies.
  • 100% safety compliant meeting weekly, monthly and quarterly safety requirements (Safety meeting, job Site inspections, vehicle Pre-Checks and branch facility walk through and Branch Quarterly Inspections).
  • Maintain Fleet Maintenance and Preventative Maintenance for 14 trucks, 3 trailers and 9 forklifts with a 93% PM currency.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase production and service through collaboration and creating a Customer Prioritization task list.
  • Improved training orientation, on-line training and on-the-job training for new hires.
02/2017 to 04/2019 QA/QC Supervisor ICU Medical | City, STATE,
  • Extensive GDP and cGMP regulations training, critical processes throughout the entire manufacturing areas (dry side and wet side) including resin/blending, extrusion of IV bag film, advanced bag fabrication, filling of IV bags, over-wrapping of IV bags, terminal sterilization, packaging and shipping areas.
  • As a “Dry side” QA/QC Supervisor, provided oversight and support primarily on resin/blending, extrusion of IV bag film, Subassembly and advanced bag fabrication (Irrigation, ADD-Vantage, Part-fill and LifeCare lines)
  • Daily and weekly audits in both dry and wet side manufacturing areas to ensure compliance with cGMP and Company SOP requirements.
  • Performed daily equipment/cleaning logbook review of dry side manufacturing areas.
  • Provided quality support when necessary on the Wet side including oversight of MQ Final testing.
  • Quarantine batches as necessary in response to OOS deviations with potential impact to product.
  • Document deviations and perform investigations to determine root cause and corrective/preventive action.
  • Performed Data analysis utilizing InfinityQS to review SPCs to respond to excursions real-time.
  • Real-time batch record reviews with focus on Right the First Time.
  • Provided guidance to the production teams on cGMP and GDP regulatory expectations.
  • Revised SOPs and controlled documents
  • Supporting cross-functional areas, Manufacturing, Quality and Maintenance with new software application integration.
10/2011 to 02/2017 Production and Batch/Sterilization Supervisor Pfizer | City, STATE,
  • Manufacturing supervisor role with oversight of up to 65 personnel.
  • As a “wet side” Production Supervisor, provided oversight and support for fill bays to packaging consisted of 3 streamlined product lines (ADD-Vantage, Part-fill, two LifeCare lines) with oversight of up to 65 personnel
  • Performed daily and weekly audits for wet side manufacturing areas to ensure compliance with cGMP and Company SOP requirements.
  • Resourceful team player who excels at building trusting relationships with customers and colleagues.
  • Highly adaptable in order to adjust resources to meet or exceed customer satisfaction.
  • Optimized production schedules throughput by managing resource allocation and schedule conflict.
  • Facilitated Kaizen that had a cost reduction of 25% and increased capacity an additional $1.1 million in production.
  • Health & Safety team member which helped the site remain OSHA VPP compliant and recipient of a Quarterly Safety award
  • Award for supporting new product initiative to validate the Mag-Sulfate production at the Austin Plant - ADD-Vantage Filling thru Packaging.
01/1995 to 08/2000 Alpha Omega Construction General Construction | City, STATE,
  • Gathered and disposed of work site debris to remove safety hazards and boost team productivity.
  • Measured amounts of concrete and verified levelness to improve quality of finished product.
  • Installed rebar and molded expansion joints and edges for concrete projects.
  • Mixed, spread and patched concrete to specifications for commercial and residential projects.
  • Interpreted job site supervisor's orders and technical documentation to complete accurate work.
  • Interacted with various project managers, subcontractors and municipal inspectors to complete construction projects.
  • Operated running heavy machinery to meet challenging daily demands.
  • Performed site preparation like digging trenches, grading, drilling, excavating for water features or sewers, hauling dirt and other discarded materials, and transporting equipment and crew members.
Expected in 01/2016 Advanced Master Certificate | Applied Project Management Villanova University, Villanova, PA GPA:
Expected in 08/2004 Bachelor of Science | Kinesiology Angelo State University, San Angelo, TX GPA:

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Resume Overview

School Attended

  • Villanova University
  • Angelo State University

Job Titles Held:

  • Branch Operations Manager
  • QA/QC Supervisor
  • Production and Batch/Sterilization Supervisor
  • Alpha Omega Construction


  • Advanced Master Certificate
  • Bachelor of Science

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