LiveCareer-Resume

branch operations manager resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Focused Project Manager / Account Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance. High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management

Skills
  • Project planning and development
  • Multi-Site Operations
  • Contract Review and Recommendations
  • Advanced Problem Solving
  • Strategic planning
  • Contract Management
  • Commercial construction
  • Safety and compliance
  • Project Management
  • Staff Management
  • Subcontractor management
  • Permitting
  • Team Building
  • Problem Resolution
  • Critical Thinking
  • Team Management
  • Planning & Organizing
  • Supervision & Leadership
  • Training & Development
  • Relationship Building
Education
University of Hawaii Honolulu, HI, Expected in 12/2010 MBA : Business Administration - GPA :
  • Dean's List
  • Minor- Construction Management
Experience
U.S. Venture - Branch Operations Manager
Appleton, WI, 08/2021 - Current
  • Sent bids via email to clients regarding Bids for Enhancement work (EW) and Landscape Maintenance (LM).
  • Used Aspire and BOSS L.M. Landscape Software to Quote, schedule, Build a proposal, schedule job, and send invoices .Build real-time job costing data, and custom reports that enable agile decision making to power growth. Created prospect records.
  • Led meetings with internal team members, consultants and contractors.
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Drafted project construction schedule and updated as job progressed.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Determined project staffing needs and led resource management.
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule.
  • Prepared cost estimates for projects of varying sizes.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
  • Negotiated product pricing, freight rates and delivery and payment terms to beat competition and elevate client retention
  • Followed up with key account business partners to maximize account potential and generate project leads
  • Acted as main point of contact in matters relating to client concerns and needs
  • Analyzed data and continually identified new opportunities for product placement to achieve sales growth
  • Built and maintained productive relationships with customers and internal partners
  • Completed monthly sales audit reports and expense reports
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals
  • Focused on project monitoring and management by developing forecasts and tracking expenses
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction
  • Conducted periodic inspections of job sites for quality and progress
  • Reviewed project risks and devised proactive strategies to avoid potential roadblocks
  • Created team objectives and roles with specific goals outlined for each individual
  • Led meetings with internal team members, consultants and contractors
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind
  • Drafted project construction schedule and updated as job progressed
  • Generated and tracked change orders and other contractual modifications affecting budget and schedule
  • Drove continuous improvement of project delivery process by providing strong leadership
  • Determined project staffing needs and led resource management
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget
  • Built and established strong partnerships with teams, vendors and contractors
  • Communicated with clients to convey deadlines, scope of work and potential challenges throughout project timeline
  • Brought projects in on-time and in accordance with budget and quality standards
  • Managed entire project life cycle from initial concept through final delivery.
  • Went to job site, took photos of progress through out job. (Sitefotos Cloud Software)
American International Group - Assistant G.M./ Landscape Account Manager
Memphis, TN, 01/2018 - 07/2021
  • Developed and initiated projects, managed costs, and monitored performance
  • Eliminated discrepancies in progress by reviewing performance, spend and timeline
  • Drove team success through shared vision and recognition of quality performance
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings
  • Oversaw high profile projects for by planning, designing, and scheduling phases
  • Managed all phases of projects from procurement to commission
  • Boosted revenues by coordinating and executing projects and growing inventory diversity
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts
  • Built successful project plans covering objectives, resources and staffing to meet schedules
  • Sourced, vetted and managed vendors needed to accomplish project goals
  • Achieved project deadlines by coordinating with contractors to manage performance
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery
  • Maintained open communication by presenting regular updates on project status to customers.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Listened to customer needs to identify and recommend best products and services.
  • Drove sales of company products and services by meeting with customers using strategic and organized approach.
  • Built and maintained productive relationships with customers and internal partners.
  • Developed thorough understanding of products and service offerings to better upsell and cross-sell to clients.
  • Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
  • Recruited, hired and trained new hires to optimize profitability.
Greenscape, Inc. - Project Coordinator
Holly Springs, NC, 06/2015 - 12/2017
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs
  • Managed day-to-day business operations, including accounting, finance, HR, marketing and public relations
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs
  • Established, optimized and enforced business policies to maintain consistency and high-quality standards across industry operations
  • Trained and motivated employees to perform daily business functions
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Managed key accounts, including developing sales presentations and promotion initiatives to drive product sales and increase brand awareness
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations
  • Reconciled daily sales, returns and financial reports in QuickBooks and Smartsheets
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities
  • Kept all building areas and equipment functional and well-organized to promote business performance
  • Consulted with customers to assess needs and propose optimal solutions
  • Collaborated with development teams, internal customers and management teams to verify delivery of desired quality requirements to Homebuilders/ Owner
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
ProGreen Landscape Solutions - Landscape Project Manager
City, STATE, 11/2010 - 06/2015
  • Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets
  • Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
  • Focused on project monitoring and management by developing forecasts and tracking expenses.
  • Determined project staffing needs and led resource management.
  • Conducted periodic inspections of job sites for quality and progress.
  • Built and established strong partnerships with teams, vendors and contractors.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals
  • Accomplished multiple tasks within established timeframes
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Evaluated report data to proactively adjust and enhance operations
  • Exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage
  • Propelled continuous improvements and strategically capitalized on current market trends
  • Onboarded new employees, including training, mentoring and new hire documentation
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Reviewed budget and subcontractor estimates in detail and analyzed for accuracy with scope of work relevancy in mind.
  • Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
Certifications

Association for Project Management (APM)

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Resume Overview

School Attended

  • University of Hawaii

Job Titles Held:

  • Branch Operations Manager
  • Assistant G.M./ Landscape Account Manager
  • Project Coordinator
  • Landscape Project Manager

Degrees

  • MBA

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