branch operations manager resume example with 6+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

I am the Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. With in the time of being an OM/BOM i have drastically improved customer NPS, QA of our systems, cycle times to PTO. I believe in making the work environment fun, safe, and informative to ensure great communication across all parties. When all this falls into place, the employees have buy into our mission, which is to create great customer service, while giving our customers the best quality solar system in our industry.

I strongly believe in creating a fun competitive workplace with fun incentives, morale boosting team events such as cookouts, breakfast, interactive meetings with prizes.

I am also a Talented Manager with expert team leadership, planning and organizational skills built during my successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

  • Team Building Leadership
  • Sales Support
  • Social Perceptiveness
  • Time Management
  • Goal Setting
  • Adaptable to Changing Conditions
  • Critical Thinking
  • Creative and Innovative
  • Decision Making
  • Quality Assurance
  • Relationship Building
  • Proactive and Focused
Work History
10/2020 to Current
Branch Operations Manager The Cook & Boardman Group, Llc Bangor, ME,
  • Trained employees on proper procedures and strategies to improve productivity.
  • Boosted branch sales by developing and deepening customer loyalty through extensive communication.
  • Maintained scheduling for the branch to continuously exceed weekly,monthly and quarterly goals/targets.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
  • Gathered and reviewed customer feedback to improve operations.
  • Assessed employee performance and developed improvement plans.
  • Improved culture and morale in the branch to have a positive work environment.
05/2018 to 10/2020
Operations Manager Pacific Dental Services Lake Worth, FL,
  • Devised processes to boost long-term business success and increase longevity in employees.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Identified and resolved unauthorized, unsafe or ineffective practices, safety is my #1 goal.
  • Advanced productivity KPIs by leading trainings on procedures and safety practices.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
  • Trained new employees on proper protocols and customer service standards.
  • Eased team transitions and new employee orientation through effective training and development.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
  • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
  • As a licensed electrician in MA/NH i am able to quickly problem solve and help guide employees through electrical complications,one line diagrams,design and support other branches to be successful.
05/2017 to 05/2018
Solar Electrician Mccarthy Building Companies, Inc. Tolleson, AZ,
  • Analyzed blueprints to diagnose potential electrical hazards and carry out risk assessments prior to starting new jobs.
  • Installed and wired electrical solar inverters, solar panels, service panels, and circuit breakers.
  • Planned layout and installation of electrical wiring, equipment and fixtures based on specifications and applicable code.
  • Worked with various types of cableways, conduits and other electrical raceways.
  • Used testing instruments such as ohmmeters, voltmeters, ammeters and multimeters.
  • Lead install crews to safely complete solar installs.
  • Was tasked to hit targets and goals set by my upper management.

08/2015 to 05/2018
Solar Electrician Mccarthy Building Companies, Inc. Tonopah, AZ,
  • Installed and wired electrical solar panels, solar inverters, service panels, and circuit breakers.
  • Safely conducted solar installs.
  • Installed solar system to code and met grounding requirements to code.
  • Continuously hit our weekly targets and goals as a install team.
  • Configured PV systems based on site conditions and customers needs and expectations.
  • Checked electrical installation for proper wiring, polarity, grounding and integrity of terminations.
  • Installed solar collector mounting devices on asphalt, shingle or built-up gravel roofs using materials and penetration methods.
  • Worked on various types of roofs to inspect supports, prepare surfaces and install solar mounting devices.
  • Was rated in the top 5 electricians in Vivint Solar.
Expected in 05/2003 to to
High School Diploma:
Whittier Regional Vocational Technical High School - Haverhill, Ma,
  • Completed professional development in Electrical.
  • Member of Skill USA Organization. This group was picked bu school leadership of top performers to represent Whittier Vo-Tech to compete locally and nationally against many other schools. During my freshman-junior year i was picked 3 times to represent our school as a top electrician and won silver and gold medals.

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Resume Overview

School Attended

  • Whittier Regional Vocational Technical High School

Job Titles Held:

  • Branch Operations Manager
  • Operations Manager
  • Solar Electrician
  • Solar Electrician


  • High School Diploma

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