Background includes revising standard procedures covering all operational areas in order to maximize profitability. Performance-driven and forward-thinking leader with a resourceful approach. Successful at maintaining smooth, efficient and compliance operations. Knowledgeable about safety and security protocols. Years of experience in Management, Leadership, and Executive Positions. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements While consistently saving costs, and increasing profits.
Skills
Team Leadership
Employee training
Compliance reviews
Opening and closing procedures
Cash Handling
Business Development
Strong account analysis skills
38 WPM typing speed
Relationship building and management
Customer service
Business operations
Supervision
Problem resolution
Team management
Budgets
MS Office
Process improvement
Education
George Mason UniversityAlexandria, VA, Expected in 05/2021 ā āMaster of Arts:International Relations And Affairs - GPA:
Relevant Coursework: Global Political Economy, Microeconomics/ Trade Policy, Macroeconomic Policy in the Global Economy, Global Financial Crisis and Institutions, Global Trade Relations, Technology, Culture, and Commerce, Methods of Analysis, Global Development and Government
Wilberforce UniversityWilberforce, OHExpected in 05/2019 ā āBachelor of Arts:Political Science - GPA:
Member of Student Government Association
Student Ambassador for United Negro College Fund (UNCF)
Received Full Ride Promise Program Scholarship
Graduated magna cum laude
Graduated in Top 10% of Class
Graduated with 3.7 GPA
Relevant Coursework: Economics, National & State Government, International Relations, Intro to Social Science, Global Geography, Comparative Politics, Ethics, African American Politics, Public Administration, Political Philosophy, Human Relations, Legal Research & Methods, Urban Politics and Administration, Criminal Justice System
Work History
First Guaranty Bancshares, Inc. - Branch Operations Manager Abbeville, LA, 05/2018 - Current
Devise action steps for new promotional approaches to boost new business, closing corporate accounts, and market penetration, while enhancing engagement and navigating growth.
Coordinate guidelines with Management Trainees to Improve operational procedures to drive efficiency, growth, profitability, sales, and employee development While controlling costs of running a business.
Produce regular matrix reports to Management Trainee's to evaluate their sales, customer service, marketing, and corporate leads performance.
Establish open and professional relationships with team members, which facilitates communication, quickly resolving issues and conflicts.
Plan and implement team meetings to discuss goals, customer service, and sales.
Recruited, hired and trained initial personnel
Monitor employees day-to-day activities and made plans to rectify issues resulting in positive growth.
Day & Zimmermann - Probation Officer Intern Plano, TX, 01/2018 - 05/2018
Engaging in real-time case management by assisting with investigating criminal activity, supervision violations, interviewing offenders, victims, and witnesses, and evaluating offenders progress.
Initiated crisis intervention by following official crisis communication plans and training.
Interpreted data from various assessment tools to determine appropriate level of supervision.
Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
Maintained organized offender records and documentation in compliance with department and legal standards.
Built relationships with defendants and offenders, assessing living conditions and case background information.
Suggested special community service rehabilitation programs to help further support offenders.
Created and maintained parole hearing information to keep leadership up-to-date on offender status.
Wilberforce University - Program Coordinator City, STATE, 05/2017 - 02/2018
A development program for First Year College Students aiding in navigation around university campus, and enlightenment about campus resources in order to build academic success.
Responsible for hiring and leading First Year Experience Leaders in developing ways to connect with students, mentor them, and create fun-informational events.
Oversaw 20 program University projects from concept through final delivery.
Identified costs involved for program projects and tasks to keep in line with departmental budget.
Spearheaded implementation of program rules, frameworks and toolkits to facilitate smooth change management process.
Provided ongoing direction to First Year Experience Leader's for program operations.
Established program goals with First Year Experience Leader's and created action plans to achieve goals.
Monitored First Year Experience Leader's work and developed improvement plans.
State Farm - Account Executive Intern City, STATE, 09/2017 - 01/2018
Received the opportunity to assist insurance customers in generating Auto, Home, Renters, and Life insurance quotes.
Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Used consultative sales approach to understand and meet customer needs.
Set up appointments with potential and current customers to promote new products and services.
Used Sales Force CRM to maintain company database with essential account and sales information.
Networked at events and by phone to expand business profits and revenues.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Updated sales strategies and marketing channels to increase overall profitability by 20%.
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