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branch operations manager resume example with 9+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over nine years of progressive integrated banking experience.

Skills
  • Financial Analysis
  • Motivational Techniques
  • Operational Efficiency
  • Customer Transactions
  • Cash Handling
  • Employee Development
  • Customer Inquiries
  • Sales Expertise
  • Federal Regulations
  • Staff Management
  • Compliance Reviews
  • Conflict Resolution
  • Proficiency in MS Office
  • Financial Services
  • Excellent Communication Skills
  • Strategic Planning
  • Staff Recruitment
  • Compliance Reporting
  • Financial Administration
  • Sales Planning
  • Product Training
  • Operations Management
  • Risk Analysis
  • Client Relationship Management
  • Revenue Enhancement
  • Insurance Negotiation
  • Risk Assessment and Classification
  • ATM Transactions
  • Banking
Work History
10/2019 to 03/2023 Branch Operations Manager U.S. Venture | Green Bay, WI,


  • Maintained branch files for major accounts, investments and employees.
  • Maintained friendly and professional customer interactions.
  • Performed monthly
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Complied with regulatory guidelines and requirements.
  • Implemented service improvements to enhance sales cycle.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Resolved various issues impacting sales management and business operations.
  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Generated financial and operational reports to assist management with business strategy.
  • Implemented process improvements to increase productivity.
  • Compiled financial data to comply with budget.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
05/2017 to 09/2019 Customer Service Officer Hanmi Bank | San Diego, CA,
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Promoted company brand and unique offerings through personalized customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
  • Counted cash drawers and deposits, checked supplies and completed any other required opening or closing task to facilitate smooth team operations.
02/2014 to 05/2017 Personal Banker Osb Community Bank (Osbcb) | Brooklyn, MI,
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Cross-sold bank products and services to meet customer needs and provide options.
  • Monitored customer accounts to detect irregularities or suspicious activity.
11/2013 to 02/2014 Relationship Manager Cogency Software | Chicago, IL,
  • Analyzed customer needs to provide customized insurance solutions.
  • Designed presentations and marketing materials to promote insurance products.
  • Finalized sales and collected necessary deposits.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Collected premiums on or before effective date of coverage.
  • Identified and solicited sales prospects in agency databases.
  • Generated leads through cold-calling, networking and other outreach methods.
  • Analyzed risk factors to recommend appropriate coverage levels.
Education
Expected in 09/2013 Master Of Business Administration | Finance SOM LALIT SCHOOL OF MANAGEMENT, Gujarat Technological University , GPA:
Expected in 07/2011 Bachelor Of Engineering | Electronics And Communications Engineering CKP College of Engineering And Technology , South Gujarat University , GPA:
Certifications
  • Licensed IFIC -

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Resume Overview

School Attended

  • SOM LALIT SCHOOL OF MANAGEMENT
  • CKP College of Engineering And Technology

Job Titles Held:

  • Branch Operations Manager
  • Customer Service Officer
  • Personal Banker
  • Relationship Manager

Degrees

  • Master Of Business Administration
  • Bachelor Of Engineering

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