LiveCareer-Resume

branch operations manager resume example with 13+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

History of keeping branch operations efficient and compliant. Proficient in safety, security and confidentiality procedures. Hardworking operations leader with an ethical and diligent approach. Consistent drive in accomplishing and exceeding objectives while helping others meet theirs. Seeking new position with exciting challenges where great skills will be valued and sharpened even more.

Skills
  • Shift Scheduling
  • Expert in Risk Management
  • Operational Reports
  • Interviewing and Hiring
  • Branch Operations Management
  • Account Analysis Expertise
  • Business Development
  • Proficient in Microsoft, Outlook, and Excel.
  • Banking Products and Services
  • Relationship Building
  • Coaching and Mentoring
  • Customer Service
  • Regulatory Compliance
  • Performance Reviews
  • Excels in Team Leadership
  • Work Planning
  • Critical Thinking
  • Financial Resources Management
  • Operational Reporting
  • Data Analysis
  • Risk Assessment
  • Employee Training Oversight
  • Sound Judgment
  • Adaptable to Changing Conditions
  • Decision Making
  • Service-Oriented
  • Compliance Assessment
  • Team Building Leadership
  • Proactive and Focused
  • Prioritizing and Planning
  • Willing to Learn
  • Creative and Innovative
  • Problem Anticipation and Resolution
  • Goal Setting
Experience
06/2018 to Current Branch Operations Manager U.S. Venture | Saint Louis, MO,
  • Managed branch files per recordkeeping and compliance requirements.
  • Completed quarterly checks on bank compliance with established policies and government regulations.
  • Mitigated regulatory risks by ensuring all areas maintain compliance with company, state and federal protocols.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Coached staff on policies, procedures and performance strategies.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Strengthened operational efficiencies and traceability by developing organizational filing systems for receiving and delivery records and reports.
04/2014 to 06/2018 Personal Banker Northeast Bancorp | Buckfield, ME,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Followed operational standards, promoting security, risk management and compliance.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Educated customers on variety of retail products and digital solutions, enhancing customer experience.
  • Assisted and advised customers on using online banking systems.
  • Created strategic financial solutions to suit individualized client needs.
  • Maintained and built strong client relationships through quality, personalized interactions.
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Executed wire transfers of funds in compliance with banking best practices.
  • Maintained customer data confidentiality while inputting information into system.
  • Used customer and bank records to investigate and correct errors upon customer request.
  • Maintained position of trust and responsibility by keeping customer business confidential.
  • Interviewed customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Examined checks for endorsements to verify legality of documents.
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Met with customers to analyze financial needs and maximize sales opportunities.
  • Used product knowledge and abilities to execute consumer loans and other services.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Cultivated relationships with partners to fulfill or provide appropriate referrals for clients.
  • Described promotional offers and used persuasive sales techniques to upsell services and convince clients to apply for additional banking services.
  • Recognized transaction needs and educated clients on service and digital channels to assist with self-service.
  • Assisted and advised customers on using online banking systems.
11/2010 to 04/2014 Lead Teller Mercantile Bank Corporation | Pisgah, OH,
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Kept teller window areas clean, organized and fully stocked.
  • Reduced errors by double checking transactions.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Identified transaction errors when debits and credits did not balance.
  • Received and counted daily inventories of cash, drafts and checks.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch assigned cash vault.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs.
  • Verified amounts and integrity of every check or funds transfer.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Prepared official checks for customer and internal bank needs.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Transmitted orders to supply cash to meet daily needs.
01/2010 to 11/2010 Teller American National Bank | Oakdale, MN,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Delivered exceptional service to customers in person.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Adhered to financial services security and audit procedures.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Directed specific questions to appropriate branch personnel.
  • Identified and reported suspicious behavior to branch management or fraud department as appropriate.
  • Trained employees on cash drawer operation.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Resolved problems or discrepancies concerning customers' accounts.
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch assigned cash vault.
  • Identified transaction errors when debits and credits did not balance.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs.
  • Received mortgage and other loan payments, verifying payment dates and amounts due.
  • Verified amounts and integrity of every check or funds transfer.
  • Prepared official checks for customer and internal bank needs.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Processed term deposits, retirement savings plan contributions and mail deposits within processing time limits.
Education and Training
Expected in 09/2009 Cosmetology License | Cosmetology Empire Beauty School, Avondale, AZ, GPA:
Expected in 05/2008 High School Diploma | Independence High School, Glendale, AZ GPA:

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Resume Overview

School Attended

  • Empire Beauty School
  • Independence High School

Job Titles Held:

  • Branch Operations Manager
  • Personal Banker
  • Lead Teller
  • Teller

Degrees

  • Cosmetology License
  • High School Diploma

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