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branch operations manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Experienced in optimizing business procedures in all operational areas to support growth, profitability and efficiency objectives. Achievement-oriented and proactive manager with a disciplined mentality. Focused on applying leadership skills to make lasting improvements to efficiency, procedures and employee retention. Desiring to leverage 30

years' experience in flooring to take on a challenging long-term position with a growing operation. Enthusiastic manager experienced in leading branch staff to exceed sales goals while delivering excellent customer service. Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 30+ year history of success in flooring supplys.

Skills
  • Federal regulations
  • Employee development
  • Opening and closing processes
  • Delivery fleet management
  • Compliance reporting
  • Staff supervision
  • Strategic planning
  • Dependable
  • Strong interpersonal skills
  • Employee training
  • People-oriented
  • Multi-tasking ability
  • Reliable
  • Excellent time management skills
  • Excellent communication skills
Experience
Branch Operations Manager, 07/2011 - Current
Raymond James Ketchum, ID,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Supported outside sales force in servicing and obtaining new business.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Planned work schedules to maintain adequate staffing levels.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Conducted reviews and evaluations for cost-reduction opportunities.
Equipment Operator, 02/2009 - 06/2011
Fisher Industries Tempe, AZ,
  • Checked equipment for defects before and after shift and submitted report indicating equipment condition.
  • Used equipment to complete jobs quickly and correctly.
  • Kept equipment fueled and ready for immediate use to support scheduling demands.
  • Inspected and repaired equipment to maintain durability and optimal performance.
  • Followed signals from ground crew and other operators to safely move materials and prevent dangerous interactions or missed cues.
  • Observed company safety protocols for trench safety and perimeter establishment to reduce job site accidents.
  • Maintained machinery by repairing and replacing broken and malfunctioning components.
  • Operated earthmoving machines to move soil and other material on heavy construction sites in preparation for further building.
  • Removed tools and machinery from job site to secure at end of shift.
  • Operated machinery on job sites to reduce accidents or injury.
Branch Head, 08/1994 - 09/2009
Nestle International Columbus, OH,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Maintained consistent growth in accounts and receivables by obtaining and retaining loan borrowers.
  • Supported outside sales force in servicing and obtaining new business.
  • Grew business banking relationships through proactive outreach.
  • Assigned duties to employees and examined work for accuracy, neatness and timeliness.
  • Planned work schedules to maintain adequate staffing levels.
  • Analyzed competitors and market trends to facilitate business growth.
Warehouse Manager, 02/1986 - 05/1994
Wittichen Supply City, STATE,
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Provided information to shipping and receiving personnel regarding inventory stock.
  • Increased productivity through cross-training and thorough training of both current employees and new hires.
  • Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Trained staff on material handling processes to reduce shipping times.
  • Coordinated service and maintenance on delivery trucks, forklifts and other warehouse equipment.
  • Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Operated forklifts to fill or empty overhead spaces.
  • Identified, investigated and corrected inventory issues.
  • Oversaw pulling and packaging of over [Number] packages each night.
  • Inspected equipment, noted faults and coordinated maintenance actions.
Education and Training
High School Diploma: , Expected in 05/1985
-
Tarrant High School - Tarrant, AL
GPA:
Status -

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Resume Overview

School Attended

  • Tarrant High School

Job Titles Held:

  • Branch Operations Manager
  • Equipment Operator
  • Branch Head
  • Warehouse Manager

Degrees

  • High School Diploma

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