branch operations manager resume example with 20+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Miss. Pernella La€™Tina Huston,Glass, Davis; Professional Operations Manager with 25 plus years in the positions of Field Operations Manager, General Operation's Manager for multiple locations, Bank Branch Operation's Manager, and Director of Sales, I gave my Locksmith hobby a successful encounter in my career path of which I was highly awarded along with my leadership skills at Lowe's

  • Relationship building and management
  • Bank security expert
  • FHA loan process background
  • Cash handling expertise
  • Sales professional
  • Business development expertise
  • Human resources knowledge
  • Employee training
  • Compliance reviews
  • Verbal/written communication
  • Knowledge of Equifax Application Engine
  • Project Management
  • Revenue Generation
  • Team Player
  • Strong team-builder
  • Marketing
Georgia State University Atlanta, GA Expected in 1990 Bachelor Degree : Business Management - GPA : GPA: 3.75
Bauder College Atlanta, GA. Expected in 1988 Associates Degree : Merchandising / Design, Physiology - GPA : GPA: 3.50, Full and Part-time positions due to I usually work two jobs at a time are: Target- Team leader perimeter location, Bed bath beyond Merchandise manager perimeter location, Container store merchandise manager perimeter location,Gadzooks General manager Northpoint/ Towncenter mall, Rich’s Bridal manager, visual, cosmetics manager, infant clothing Buyer, Ashley stewart's corporate store General manager, locations Northlake and Ralph david Abernathy, Thanks, for taking the time to review my resume for
  • CPA - Certified Public Accountant
  • CM - Certified Manager Certification
  • CFS - Certified Fund Specialist
  • CMT - Chartered Market Technician
Work History
First Guaranty Bancshares, Inc. - Branch Operations Manager
Alexandria, LA, 01/2013 - 10/2016
  • Position: Branch Manager II
  • Department: Retail Banking
  • FLSA Status: Exempt
  • Grade: III
  • Reports to: VP/Regional Manager
  • Amount of Travel Required: Travel as required
  • Positions Supervised: Branch Personnel
  • Flagstar Bank values start with coaching and developing my team, to ensure everyone has the tool to be successful,
  • Recruited hired staff to deliver top I promoted model Expectations, to ensure we have made the correct hiring decision,
  • Resolved problems provided disciplinary actions, headed up branch, to ensure the environment atmosphere was productive, professional, and friendly,
  • Performance support meetings to maintain communication, priorities, and sales achievements WTD, MTD, YTD, to ensure everyone is on the same page,
  • Adheres to established Flagstar Bank customer service standard
  • Supervises branch personnel by:
  • Creating a team environment focused on producing an exceptional customer experience
  • Ensuring that the department is adequately staffed with properly trained personnel.
  • Making or approving decisions for department employees regarding employment, performance ratings, promotions, salary recommendations, transfers and terminations.
  • Resolving personnel problems, particularly those of a more complex nature.
  • Guiding and advising subordinates in the more complex phases of work.
  • Preparing an annual budget and operating within the established cost controls.
  • Coordinating the activities of the department with other departments of the bank.
  • Handles customer relations, complaints and inquiries. Manages the grey areas.
  • Takes Home Equity Loan applications and serves as a liaison between equity loan customers and the loan processor until the loan closes.
  • Supervises bank security: assists Bank security officer with fraud or possible fraud cases, be on call 24 hours for alarm company / police, work with collections department, oversee branch maintenance.
  • Opens new accounts, cross selling of bank products and services, processes wire transfers.
  • Approves checks, fee waivers or refunds, and overrides on accounts, endorses insurance checks.
  • Must obtain official designations/certifications as required (i.e. notary public, medallion, etc.).
  • Participates in community and professional organizations.
  • Oversees all branch operations.
  • Performs higher level specialty function as designated and achieves program goals as assigned.
  • Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
  • Must adhere to all Flagstar Bank 's regulatory policies and procedures specific to position.
  • Assumes additional responsibilities as requested.
  • Maintained branch files for major accounts, investments and employees.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
Walmart Corporate Offices - Field Operations Manager Market 19-20 Atlanta, Ga.
City, STATE, 01/2009 - 01/2013

January 2009 - January 2013 ( 5 years )

I was one of the first to see Walmart's new 2010 field operations manager jobs:

The Field Operations Manager duties allowed me to;

  • Trained, developed, mentored, recruited, promoted, supported all levels of the management teams throughout various markets to ensure that we have given all managers the tools they need to be successful.
  • I was directly responsible for the overall design, planning and, Overseeing of team member relations programs, policies, and procedures to ensure all guidelines are met
  • Provides leadership for team member engagement initiatives promoting good communication and positive relationships to promote workplace satisfaction.
  • This new role is responsible for ensuring the smooth operation of the BIG team, including coordination with and training of the management and sales teams, managing site work to trial new measures, and optimizing BIG team operations.
  • As the team and this person's project management skills grow, they will hopefully take greater responsibility for broader research project management.
  • My position was a great opportunity for the ultimate "get it done-era” who has applied multiple store management, background, and who wants to develop industry-leading project management skills to ensure we stay educated
  • I also oversaw The Drive, The Ideas, The People Business developers, contract managers, product creators, and merchandisers, Walmart Services professionals drive innovation every day, to better our business sense
  • I lead my teams of innovators with two goals: create a better experience for our customers and help them save money.
  • I had a hand in building today's Walmart. We offered a startup atmosphere that embraces the entrepreneurial spirit with a big business backing ensuring new accounts are on the customer want list
  • I was hired to enhance customer experiencein-store, online, and every touchpoint in between. to ensure or need to grow the business
  • I pushing the boundaries of what was possible, to promote growth
  • reinventing the way services are delivered, saving both time and money for our customers.
  • I was just getting started before the position was discontinued. We needed more analytical thinkers that can connect multiple dots across the spectrum of financial and broader service innovation, data analysis, and in-store implementation.
  • I was highly organized and can juggle multiple demands, effectively prioritizing the most important ones. willingly dive into problems that arise and solve them through thoughtful question asking and collaboration.
  • Performed daily inspections, charted readings, documented equipment downtime and oversaw maintenance for equipment.
  • Reduced duplicate work and budget issues by organizing processes for division between technology and purchasing.
  • Monitored team performance to assess training requirements and areas in need of improvement.
Ross Stores, 5130 Hacienda Drive, - General Operations Manager, Market 23 Metro Ga.
City, STATE, 01/2005 - 01/2009

January 2005-January 2009 ( 4 years 6 months)

  • I performed duties of the HR, accounting, and marketing departments.
  • I recruited, hired, train and, developed employees,
  • uphold the performance of the management team,
  • Duties included :
  • Overall handling / Balance of the Profit and loss report example: the ability to decide on expenditure or payout cut downs by reducing operating costs or employee's working hours
  • completed payroll, and scheduled work times,
  • handled various tasks related to the store's business operations/accounting.
  • Oversaw safety and security, loss prevention,
  • Oversaw facilities business/cash Office management, and banking.
  • When dealing with product management,
  • Oversaw managers and their responsibilities
  • ordering/shipping/receiving, handling of damaged products, price changes, and all returns.
  • Assuring all employees abilities will meet the company's business needs wtd / mtd / ytd goals with the aid of individual sales quotas,
  • Implementing sales promotions, floor moves, sidewalk sales
  • I developed contests to assist the staff to go over, and beyond daily/long term goals
  • Merchandising, clean, and organized from the parking lot to the back door
  • Ensure my managers, staff, and store were safe and secure within the premises of the lease line while following policy and procedures consistently,
  • Assessed marketing copy, art comps and final designs and compared with established specifications.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Kayne Galleries / Kinkade's Lamplight Publishing, - Director of Sales, Buckhead Based Out of Ga.Region
City, STATE, 01/1993 - 01/2005
  • My primary responsibility was to oversee operations, the handling of profit and loss reports for maintaining and improving the artistic and the commercial success of David Kayne / Thomas kinkade companies, to ensure all guidelines are implemented, to ensure business growth.
  • Regular duties include: implementing marketing strategies to increase sales, ensure the companies visual image was to standards,
  • Advertising galleries artists and collections, organizing, promoting exhibits, art installations, to ensure building new business relationships, to ensure successful events.
  • Developing and maintaining relationships with artists also clientele, conferring, executives, to ensure future event success,
  • Updating acquisitions catalog, sales records, clients database, to prolong and ensure companies success, to maintain engagement/ presale new and limited editions artwork,
  • Provided human resources support to 250 employees for over 30 retail locations in Atlanta, Ga locations.
  • Process payroll in ADP, new hire paperwork, offer letter and other human resources duties for the district.
  • Experience in compliance, Human Resources, scheduling conflicts for employees requested days off, vacations etc. to ensure work life balance.
  • Partnered with the human resources director labor compliances on employee proformance management, including disciplinary actions, investigations and human resources support to employees, to ensure even playing field.
  • responsible for updating the gallery's website, supervising and training gallery staff, as well as participating in auctions, art conventions, and lectures, to ensure galleries look remerchandised on every customer’s visit,
  • My tasks range from overseeing general administration, accounts, marketing, developing relationships with both artists and clients, assessing electing artworks, organizing and supervising art exhibits, to ensure all galleries stay at least 3-4 steps ahead of companies game plan,
  • negotiating with curators from other art galleries, attending art fairs, auctions, to ensure I stay current with all Art pieces,
  • working with community eCommerce businesses to establish and promote programs / events.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Monitored sales team performance, analyzed sales data and reported information to area managers.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Developed and executed sales presentations as well as both internal and external product training workshops.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Drove sales by developing multi-million dollar contract sales.
  • Prepared and implemented strategic growth plans for territory based on company goals and expectations.
Additional Information
  • year, Gallery of the year I was Awarded Top Director of the year 6 years consecutively (1998-2004) Established and sustained a very profitable client base total numbers 10,000, I was highly awarded at Walmart Corporate Offices, I have six award to show, Thanks for all you do, when no-ones looking By; Pelada 2010 Ptd inc.
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Repeatedly received recognition from superiors for excellence in service.
  • Received the “[Top Achievement] Award” for exemplary performance and recognition for holding my team to top notch standards at Target location Perimeter location.
  • Collaborated with team of [45] in the development of, Top Performing Gallery which name me, The Director of the year for seven consecutively years.

I also received 6 awards for Walmart Corporate Office Projects Leader, Top Performer of the leadership classes.

  • Received the Top Award” for exemplary performance and recognition for handling the largest account in the Walmart, which was Daily's cocktail drinks, introduced documents signed by myself.

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Resume Overview

School Attended

  • Georgia State University
  • Bauder College

Job Titles Held:

  • Branch Operations Manager
  • Field Operations Manager Market 19-20 Atlanta, Ga.
  • General Operations Manager, Market 23 Metro Ga.
  • Director of Sales, Buckhead Based Out of Ga.Region


  • Bachelor Degree
  • Associates Degree

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