Branch Operations Manager Resume Example
Enthusiastic Customer Service Representative who follows policies and procedures, while offering a
friendly customer environment.
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September 2013 to October 2014Glacier Bancorp － Lake Havasu City , AZ
Maintained sound operations within the branch, Received an efficient internal audit score, Continued education on current banking products and services through SANLearn, Managed opening and closing times for the main branch.
Processed sales referrals and promoted bank services and products, Established new customer accounts including checking, savings, lines of credit and loans. Balanced daily cash deposits and bank vault inventory with a zero error rate. Assembled in-store marketing displays. Adhered to Santander's security and audit procedures. Researched and resolved customer issues on personal savings, checking and lines of credit accounts. Examined checks for identification and endorsement. Supplied tellers with coin and currency as needed. Maintained confidentiality of bank records and client information.Reported daily averages and shortages to the operations department. Reconciled branch GL reports.
September 2011 to October 2014Dunkin Donuts － City , STATE
- Up-sold additional menu items, beverages and desserts to increase restaurant profits.Improved service
- quality and increased sales by developing a strong knowledge of company's products and services.Interviewed, hired and trained new quality team members. Successfully managed the activities of
- team members in multiple locations.Scheduled and directed staff in daily work assignments to maximize
- productivity.Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Minimized loss and misuse of equipment through proper
- restaurant supervision and staff training.Performed restaurant walk-throughs to gauge timeliness and excellent service quality.Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.Carefully prepared weekly payroll to keep up with projected revenue for the week.Regularly updated computer systems with new pricing and daily food
- specials.Developed and maintained exceptional customer service standards.Addressed customer
- inquiries and resolved complaints.Determined staff promotions and demotions, and terminated employees when necessary. Douglasville, PA
- Continually monitored restaurant and took appropriate action to ensure food quality and service
- standards were consistently met.Minimized loss and misuse of equipment through proper restaurant
- supervision and staff training.Developed and maintained a staff that provided hospitable, professional
- service while adhering to policies and business initiatives.Communicated well and used strong
- interpersonal skills to establish positive relationships with guests and employees.Exhibited thorough
- knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.Assigned
- tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.Developed and maintained exceptional customer service standards.Optimized
- profits by controlling food, beverage and labor costs on a daily basis.Consistently maintained high
- levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure
- quality.Counseled and disciplined staff when necessary.Delivered excellent customer service by greeting
- and assisting each customer.Stocked and restocked inventory when shipments were received.Worked
- closely with the district manager to formulate and build the store brand. Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary
- steps to meet customer needs and effectively resolve food or service issues.Recorded customer orders and repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the
- management team.Correctly received orders, processed payments and responded appropriately to guest
- concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with co-workers and management.Carefully maintained sanitation, health and safety standards in all
- work areas.Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.Maintained a neat, well groomed appearance including impeccable personal
- hygiene, hair restraint and minimal jewelry that met company standards.Followed all established
- restaurant practices and procedures.Quickly and efficiently processed payments and made accurate
- change.Worked well with teammates and openly invited coaching from the management team.Took
- initiative to find extra tasks when scheduled duties were completed.
July 2006 to October 2008Weis Markets － City , STATEExecuted cash transactions quickly and accurately.Checked out customers and bagged items quickly.Greeted all customers.Served shoppers in a prompt, courteous and friendly manner.Proofed dough products and baked breads, cookies and other bakery products.Arranged and stocked department displays.Fulfilled special order requests, including special occasion cakes and party platters.
- Exceptional customer service Inventory management background MS Office proficient Cash dispenser operation Sales expertise Currency and coin counter Excellent communication skills Reliable Friendly Energetic Flexible Approachable Team player Organized Strong work ethic.
CUSTOMER SERVICE, RECEPTIONIST, RETAIL SALES, STAFF TRAINING, TRAINING, DESSERTS, INCREASE, INCREASED SALES, PAYROLL, PRICING, SALES, SALES BY, SANITATION, ASSOCIATE, BAKERY, CASH, CASHIER, BASIS, FOOD SAFETY, GREETING, INVENTORY, LOCKOUT/TAGOUT, QUALITY CONTROL, SAFETY PROCEDURES, ASSEMBLY, COACHING, HEALTH AND SAFETY, PAYMENTS, SAFETY STANDARDS, SATISFACTION, CUSTOMER SERVICE REPRESENTATIVE, ENERGETIC, EXCELLENT COMMUNICATION SKILLS, MS OFFICE, SELF MOTIVATED, TEAM PLAYER
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Resume Overview
School Attended
- Boyertown Senior High
Job Titles Held:
- Branch Operations Manager
- Multi-Store Supervisor Store Manager Crew Member
- Cashier/ Bakery Associate
Degrees
- High School Diploma : General , 1 2008
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