Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Administrative Manager with over 12 years of experience that applies exceptional organizational skills capable of managing multiple tasks with an emphasis on retaining quality standards. Strong aptitude for analyzing requirements with problem-solving and critical thinking skills. Proficiency in all MS Office Suite applications, Intuit, and QuickBooks. Motivated, highly energetic, analytical problem solver, with excellent communication and relationship management skills.

  • Fraud prevention mastery, Fraud analysis, Knowledge of fraud statutes and fraud claims handling
  • Excellent interpersonal skills and Organizational skills
  • Proficient in cash management and control and accounts payable
  • Quality Assurance, Administrative writing and reporting skills
  • Microsoft Outlook, Word, PowerPoint, Excel, Intuit and Quickbooks
  • Written and Verbal Communication skills
  • Recruiting, Training and Marketing knowledge
Work History
02/2020 to Current Branch Operations Leader Willscot Corporation | Buffalo, NY,
  • Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
  • Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
  • Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
  • Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
05/2019 to 02/2020 Fraud Analyst Bank Ozk | Watkinsville, GA,
  • Investigates potential credit card fraud cases based on information received from fraud detection system.
  • Analyze several aspects of account history, to include payment and transaction history.
  • Communicate with customers and merchants to obtain additional information regarding fraudulent charges.
  • Maintains accurate and complete documentation of all information necessary for the investigation.
  • Utilize knowledge and skills to identify fraudulent credit card activity through research of department policies, procedures, external regulation, analytical techniques and consulting with senior fraud experts.
  • Handle 25 or more account inquiries per hour providing merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues.
  • Assists with completion of the lost stolen report to include block and transfer of compromised accounts to prevent further losses and fraudulent activity.
  • Managed the credit card replacement orders and completed shipping materials.
10/2013 to 02/2019 Case Manager Medstar Health | Woodbridge, VA,
  • Fostered symbiotic relationship with 27 directors overseeing 28 childcare centers, involving 2,415 children; responsible for accounts in excess of $240,000 dollars monthly.
  • Reimburse daycare who qualify for state funding based of federal requirements; ensured children are feed in compliance to Food and Drug Administration (FDA) nutrition guidelines and regulations; maintained automated database tracking child attendance record, monthly operating costs and meals served.
  • Compiled data from records and prepared reports for training and senior management briefings.
  • Coordinated with numerous external agencies to ensure FDA compliance; conducted random and quarterly center observation; organized workshops and facilitated in training to onsite providers.
  • Responsible for new recruits and guiding them through process identified delinquent accounts and insufficient payments.
07/2011 to 10/2013 HR Recruiter Alc Schools | Greenwood Village, CO,
  • Managed over 50 customer calls per day while maintaining day-to-day operations of all human resources and recruitment efforts for FPC.
  • Achieved full life cycle recruiting efforts to include creating and posting job descriptions by using databases, job boards, social medial, screening resumes, performed in-person and phone interviews with candidates; administered appropriate company assessments; performed reference and background checks; made recommendations to company hiring managers; coordinated interviews with hiring managers.
  • Remained current on company’s organization structure; personnel policy, and federal and state laws regarding employment practices.
  • Knowledge of HR databases, Applicant Tracking Systems (ATS) and Candidate Management Systems (CMS), Human Resource Management Systems (HRMS).
  • Successfully aided clients in fulfilling their missions by recruiting quality employees both domestically and internationally for diverse employment areas such as, Chemical Management; Continuous Improvement; Distribution & Logistics; Engineering; Finance & Accounting; Healthcare; Human Resources; Information Technology; Project Management; Operations, and Quality Control.
Expected in 2003 Associate of Science | Accounting ITT Technical Institute, , GPA:
Expected in 08/2021 Bachelor of Science | Accounting, in Progress University of Phoenix, Tempe, AZ GPA:

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School Attended

  • ITT Technical Institute
  • University of Phoenix

Job Titles Held:

  • Branch Operations Leader
  • Fraud Analyst
  • Case Manager
  • HR Recruiter


  • Associate of Science
  • Bachelor of Science

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