Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Enthusiastic Bank operations coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of privacy and security and training in regulations and compliance. Motivated to learn, grow and excel in banking.

  • Cash handling expertise
  • Problem resolution
  • MS Office
  • Bank security
  • TCR Cash recycler
  • Consumer banking specialist
  • Night and safe deposit procedures
  • Compliance, banking laws and regulations
  • Excellent time management skills
  • Complaint resolution
  • Report preparation
Work History
Branch Operations Coordinator, 06/2020 to Current
New York Community Bancorp, Inc.Woodbridge, NJ,
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Protected company assets with strategic risk management approaches.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Rapidly and efficiently prepared customer and ATM cash and change orders.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Processed quarterly vault and ATM audits with zero error rate.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Executed customer transactions, including deposits, withdrawals, money orders and checks.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Maintained friendly and professional customer interactions.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Sold cashier's checks, traveler's checks and money orders.
  • Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
  • Maintained teller drawer to perform bank transactions.
  • Collected member loan payments.
  • Processed exchange and foreign currency.
Furniture Sales Associate, 08/2014 to 08/2016
Crate And BarrelCherry Hill, NJ,
  • Researched furniture materials and suggested pieces to clients based on budget and want.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Stocked merchandise each day, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Educated customers on promotions to enhance sales.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers by answering questions and fulfilling requests.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Aircraft Mechanic, 02/2009 to 02/2013
Northrop GrummanManhattan Beach, CA,
  • Completed all paperwork requirements for each task, including recording maintenance actions in aircraft logbooks.
  • Conducted and oversaw safety protocols, including flight line foreign object prevention walks.
  • Completed preventative and reparative maintenance on aircraft electronics and computer systems.
  • Removed and installed aircraft subsystem assemblies such as engines, rotors, gearboxes, transmissions and mechanical flight controls.
  • Maintained orderly and safe work environment by enforcing tool control and FOD awareness, prevention and safety at all times.
  • Assisted with aircraft and equipment transport and movement.
  • Operated support equipment, including flight line vehicles, as needed.
  • Maintained, repaired and rebuilt aircraft structures, including fuel, electrical and oxygen systems.
  • Maintained repair logs to document all corrective and preventive aircraft maintenance.
  • Performed flight line functions including AFE preflight and postflight requirements.
  • Obtained fuel and oil samples to check for contamination.
  • Operated power tools, gauges and testing equipment to adjust, repair and replace faulty components in aircrafts.
  • Documented all inspection and maintenance actions in aircraft forms, IMDS and FERMS.
  • Performed aircraft maintenance for scheduled preventive actions and unscheduled requirements.
  • Maintained all aircraft in accordance with organizational maintenance requirements.
  • Performed aircraft corrosion control procedures, including washing, polishing and vacuuming.
Associate of Science: Business Management, Expected in 08/2016
Luzerne County Community College - Nanticoke, PA
No Degree: Business Management, Expected in
Misericordia University - Dallas, PA

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School Attended

  • Luzerne County Community College
  • Misericordia University

Job Titles Held:

  • Branch Operations Coordinator
  • Furniture Sales Associate
  • Aircraft Mechanic


  • Associate of Science
  • No Degree

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