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branch operations associate manager resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proactive and meticulous Branch Operations Associate Manager with over 9 years of experience in service operations side of banking. Proficiencies in regulatory compliance, standards of operations, customer needs and staff training and development. Customer-oriented team player with expertise generating optimal experience levels through maintaining policies and procedures to minimize risk while maximizing customer and team member satisfaction.

Skills
  • Regulatory Compliance
  • Risk Management
  • Policy and Procedure Enforcement
  • Customer Service
  • Verbal and Written Communication
  • Workplace Safety
  • Conflict Resolution
  • Performance Evaluations
  • Multitasking and Organization
  • Honest and Trustworthy
  • Discrepancy Research
  • Employee Support
Education
High School Diploma: , Expected in 05/2011
-
Durango High School - Las Vegas, NV
GPA:
Status -
Work History
Branch Operations Associate Manager, 02/2018 - Current
Wells Fargo Sterling, VA,
  • Supervised operations team to support operational excellence and excellent customer service.
  • Coordinated with Branch Manager in different operational issues and development activities.
  • Referenced to and maintained enforcement of operational guidelines and optimized internal policies to maintain responsiveness to demands in a complex and affluent track branch.
  • Educated service and platform teams on best practices, company policies and service excellence standards, resulting in near perfect centralized and on-site Branch Control Reviews on multiple occasions.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer, resulting in the branch being in the Promoter Circle on multiple occasions.
  • Taught employees how to collaborate on daily job tasks to ensure tasks were completed by target dates.
  • Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
  • Monitored employee productivity and optimized procedures to ensure efficiency and accuracy.
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
Service Manager 1, 09/2016 - 02/2018
Cortland Partners Farmers Branch, TX,

· Met with customers to discuss service needs and offer available solutions.

· Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

· Met with customers to discuss service needs and develop effective and practical solutions.

· Supervised operations team to support operational excellence and excellent customer service.

· Educated service team on best practices, company policies and service excellence standards.

· Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.

· Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.

· Monitored employee productivity and optimized procedures to ensure efficiency and accuracy.

Lead Teller, 01/2016 - 09/2016
Ballston Spa National Bank Guilderland, NY,
  • Identified potential needs through observation, questioning and listening.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Introduced customers to other bank team members to help meet financial needs.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Maintained friendly and professional customer interactions.
Teller, 04/2013 - 12/2015
Banner Bank Woodinville, WA,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Maintained friendly and professional customer interactions.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

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Resume Overview

School Attended

  • Durango High School

Job Titles Held:

  • Branch Operations Associate Manager
  • Service Manager 1
  • Lead Teller
  • Teller

Degrees

  • High School Diploma

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