branch operations and service manager resume example with 9+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Proactive and meticulous Branch Operations manager with over 7 years of experience in Accounting and Banking industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Seasoned auditing professional knowledgeable about risk aversion strategies, cost reduction options and financial processes. Decisive and persuasive communicator with proven problem-solving, leadership and planning abilities.

Core Competencies
  • Bilingual in Gujarati and Hindi
  • Operations and finance expert
  • Accounting
  • Bank Auditor
  • Anti- Money Laundering and Bank Compliance
  • CDD/EDD Specialist
  • Employee development and management
  • Strategic planning
  • Leadership
  • Problem resolution
  • GL and journal entries
  • Financial statements expertise
  • Account Reconciliation
Recent Work Experiences
07/2016 to 11/2021 Branch Operations and Service Manager Servicenow | Windham, NH,
  • Prepare detailed financial projections, cost analyses, and reports for management to inform strategic decision-making and ensure informed decisions.
  • Analyze, research, and reconcile key data to meet financial and quality standards.
  • Verify completeness and consistency of accounting or financial transactions to ensure compliance with controls and policies and maintain integrity.
  • Provide exceptional customer service and support clients by responding proactively to any posting exceptions.
  • Ensure accurate data and compliance through generation and review of reports.
  • Assess transactions and accounts for fraud or other financial risk factors and alert appropriate management immediately to enable swift response.
  • Perform regular compliance checks and internal audits to ensure all regulatory requirements are met, including BSA, AML, OFAC, USA Patriot Act, Privacy Act, and CRA.
  • Consistently exceed dollar growth targets while maintaining organized and accurate branch files.
  • Support financial director and security officer with special projects such as high-risk business monitoring and fraud analysis.
  • Mentor and cross-train new management as part of succession planning for operations and service associates.
04/2014 to 09/2020 Business Manager Om Grocers | City, STATE,
  • Create and keep up-to-date financial projections and budgets, as well as analyze financial information and pinpoint problem areas.
  • Maintain correct and current bookkeeping and accounting procedures, including controlling accounts payable and receivable, resolving bank account balances, and creating financial reports.
  • Managed cash flow to prevent cash flow shortages and guarantee there are enough funds to support expenses and investments.
  • In preparing and filing tax returns, assuring compliance with tax rules and regulations, and maintaining communication with tax authorities.
  • Create recurring financial reports and statements, including income statements, balance sheets, and cash flow statements, and share financial information with stakeholders.
  • Advise business owner and other key stakeholders on financial decisions, such as investment opportunities, pricing strategies, and cost-saving measures.
  • Identify and manage financial risks, such as market fluctuations, credit risk, and foreign exchange risk, and develop strategies to mitigate these risks.
  • Demonstrated excellent intellectual and financial capabilities, as well as outstanding interpersonal and communication abilities.
06/2015 to 03/2016 Ship Clerk and Inventory Specialist Amazon Distribution Center | City, STATE,
  • Investigated and adopted optimal shipping and receiving strategies to minimize costs and enhance schedules.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Led cross-department initiatives to develop and pursue cost reduction programs.
02/2012 to 08/2015 Customer Service Manager and Trainer Bed Bath And Beyond | City, STATE,
  • Supervised employees and assessed performance to determine training needs and improve processes.
  • Attended trade shows for product development training as required by territory needs.
  • Executed outbound calls resulting in a 25% increase in sales.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
Education and Certifications
Expected in 07/2024 to to Associate of Business Administration | Accounting And Business Management Riverside Community College, Riverside, GPA:
  • Certified Notary Public
  • Real Estate and Finance courses
  • Dean's honor List student
  • Honor's student with 3.8 GPA

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Resume Overview

School Attended

  • Riverside Community College

Job Titles Held:

  • Branch Operations and Service Manager
  • Business Manager
  • Ship Clerk and Inventory Specialist
  • Customer Service Manager and Trainer


  • Associate of Business Administration

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