Db Schenker - Branch Manager III
Franklin Park, IL, 2016 - Current Managing with integrity, honesty and knowledge that promote the culture, mission, vision and values of Wells Fargo. Responsible for managing a staff of 14 consisting of: Personal Bankers, Licensed Banker, Business specialist, Financial Advisor, Premier Banker II, Service Manager, Lead Tellers and Tellers ensuring thedelivery of superior level of customer service in customer satisfaction as well as efficiency. Demonstrating leadership through contributing to Wells Fargo\'s culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. Successfully passed BCR audit with 95% (2016) and 94% (2017) - Yet to be the highest in FFC as well as achieving 4.94 in Q12 (2016) compared to 3.79 (2015) from previous management. Managing the relationship with various partner business entities to ensure the ability to deepen customer relationships along with managing service quality to ensure ongoing customer satisfaction.Demonstrating leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo.Responsible for effective staff retention and
rewards as well as managing, observing, coaching,
and
providing feedback to ensure consistent team performance and excellent customer
satisfaction.Acting (greater than 50% of time) in partnership
with my District Manager to position the FFC team for
success,
including hiring, training, supervising, coaching and developing by holding
one-on-one
coaching sessions with employees on a monthly
basis.Demonstrating excellence at managing complex
customer concerns and transactions, service clients
needs
with goal of earning 100% of their business and trust.Consistently ensuring compliance with audit
and all operational regulations and guidelines, sales
&
service processes, policies and procedures, and completion of compliance
requirements.Succeeding in having 100%
of my team to achieve their quarterly incentive and eligible for
coach\'s
bonus.ACS
proponent for my District, in charge of leading the investment affluent side of
my district.Managing platform staff, and career development, performance management and
recognition.Motivating and promoting 80% of my staff included but not limited to: 4 of them are Branch Managers now.Achieving significant year over year balance growth in deposits and investments.Maintaining zero management turnover, 2015 - 2017.Developing various methods to increase the branch\'s customer relationship ratio thereby increasing revenue and overall profitability.