Branch Manager III01/2016
to Current
Company Name – City,
State
Managing with integrity, honesty and knowledge that promote the culture, mission, vision and values of Wells Fargo. Responsible for managing a staff of 14 consisting of: Personal Bankers, Licensed Banker, Business specialist, Financial Advisor, Premier Banker II, Service Manager, Lead Tellers and Tellers ensuring thedelivery of superior level of customer service in customer satisfaction as well as efficiency. Demonstrating leadership through contributing to Wells Fargo\'s culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. Successfully passed BCR audit with 95% (2016) and 94% (2017) - Yet to be the highest in FFC as well as achieving 4.94 in Q12 (2016) compared to 3.79 (2015) from previous management. Managing the relationship with various partner business entities to ensure the ability to deepen customer relationships along with managing service quality to ensure ongoing customer satisfaction.Demonstrating leadership by building and sustaining an inclusive culture that values diversity, and helping your team understand and be inspired by their connections to the Vision & Values of Wells Fargo.Responsible for effective staff retention and
rewards as well as managing, observing, coaching,
and
providing feedback to ensure consistent team performance and excellent customer
satisfaction.Acting (greater than 50% of time) in partnership
with my District Manager to position the FFC team for
success,
including hiring, training, supervising, coaching and developing by holding
one-on-one
coaching sessions with employees on a monthly
basis.Demonstrating excellence at managing complex
customer concerns and transactions, service clients
needs
with goal of earning 100% of their business and trust.Consistently ensuring compliance with audit
and all operational regulations and guidelines, sales
&
service processes, policies and procedures, and completion of compliance
requirements.Succeeding in having 100%
of my team to achieve their quarterly incentive and eligible for
coach\'s
bonus.ACS
proponent for my District, in charge of leading the investment affluent side of
my district.Managing platform staff, and career development, performance management and
recognition.Motivating and promoting 80% of my staff included but not limited to: 4 of them are Branch Managers now.Achieving significant year over year balance growth in deposits and investments.Maintaining zero management turnover, 2015 - 2017.Developing various methods to increase the branch\'s customer relationship ratio thereby increasing revenue and overall profitability.
Branch Manager II05/2013
to 01/2016
Company Name – City,
State
Managed (7) bankers and (7) tellers services function to ensure prompt and efficient transaction processing and the generation of delivering an exceptional customer service experience. Exceeded 105% of goal for new relationships and accounts as well as increased branch revenue with deposit and investment balance growth of over 3% year to date (2016).
Responsible
to coach the team to success, and use initiative and good judgment to
manage the branch budget and lead the branch to achieve projected results.
Enhanced the Operational efficiency by coaching team to adhere to compliance standards. Coached and developed branch staff by offering constructive feedback and taking interest in their long-term career growth. Was responsible for growing revenue through loans, deposits, investments and other banking products. Analyzed balances and sales trends to predict future performance and ensure progress. Developed & promoted 14 of team members to a higher position within the Company. Improved and turned over Customer Service Experience from the lowest in the district to the highest by maintain friendly-positive work environment. Maintained confidentiality of bank records and client information.
Branch Manager06/2007
to 05/2013
Company Name – City,
State
Was responsible for executing
market and sales strategies. Strived for excellent customer service and
productive. Conducted sales meeting, coached and developed new sales representatives.
Responsible for collecting
payments for customers falling behind withpayments, and seeking for
business opportunities.Maintained working knowledge of in-market competitors as well as seek business
opportunities through referral from existing customers by making 100 – 120 acquisition calls daily.
Loan Officer02/2005
to 06/2007
Company Name – City,
State
Contacted
new and current customer as well as followed
up with customer with service satisfaction.Maintained
knowledge about the different loan programs.Soak business
opportunity through referral from existing customers.
