Talented Branch Manager successful in managing highly effective teams with a focus on account service and retention. Persuasive communicator with a proactive approach to resolving account and customer service issues. Manage all phases of full-cycle recruiting (Supply Chain, Sales, Hospitality) and HR generalists duties. Highly motivated and goal-oriented professional with 10 years of progressive experience in Sales, Recruitment, and Hr Professional skills, attention to detail, and an excellent record of accomplishment. Always in search of new challenges that allow me to grow within the organizational environment.
Accomplishments
Exceeded sales goals by an average of 2000% in 4 years
Increased the sales from $8k up to $140k at Columbus, OH
Consistently maintained high customer satisfaction ratings
Promoted from Account Supervisor to Branch Manager, in less than 12-months
Led team to achieve recruitment results, earning recognition from upper management and financial reward.
High Volume Supply Chain and Hospitality.
Skills
Payroll
Employee Onboarding
Full circle recruiting Supply Chain and Hospitality
Create recruiting plans to develop a talent pool for future and existing opening
Recruiting plans will include a variety of sources in the community, online and through referrals
(Onboarding Candidates).
Full circle recruiting Hospitality and warehouse location.
Manage market operations to budget targets for Revenue, Gross Profit, Expenses and Net Operating Income
Build relationships with clients and partners through service excellence and operational discipline to continue to grow the market
Providing the highest level of customer service through customizing staffing by incorporating client needs into our practices while maintaining HSS operations standards and profitability goals
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
Increased efficiency and drove branch revenue by optimizing daily operations
Increased efficiency the new sales revenue.
Designed sales and service strategies to improve revenue and retention
Process the weekly Payroll
Supervisor of over 180 Employees (Columbus)
Supervisor of over 30 Active accounts in Columbus.
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Oversaw and managed hiring process and assisted human resources.
Reviewed and screened applicant resumes to identify qualified candidates.
Partnering with hiring managers to determine staffing needs and screening Resumes.
Full Cycle Recruiter Chain supply.
Builds applicant sources by researching and contacting community services, internet sites, media; providing organization information, opportunities, and benefits, making presentations; maintaining rapport
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations
Brought in well-qualified, multifaced job candidates to fill open positions
Contacted job applicants to inform of application status
Negotiated candidate salaries and prepared employment contracts
Planned and executed recruitment events to bring in area candidates
Screened applicant resumes and coordinated both phone and in-person interviews.
Sourced and screened candidates for roles and worked with hiring managers to coordinate interviews, offers and onboarding.
Organized new employee orientation schedules for new hires.
Managed staff training and performance monitoring to promote high levels of productivity.
Increase Money Transfer productivity at the same time being able to maintained sales and POS, each month. In order to be able to maintained and grow the sales also open a new accounts every month. In order to be able to meet this expectations company.
Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows
Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases
Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills
Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit
Devised effective marketing, sales and other promotional initiatives.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Organized promotional events and interacted with community to increase sales volume.
Built relationships with customers and community to establish long-term business growth.
Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvements.
Implemented systems and procedures to increase sales.
Drove team revenue totals by bringing in top sales numbers.
Consulted with sales and finance managers to negotiate sales price, trade-in allowance, on damage vehicle.
Spearheaded innovative recruitment practices and mobilized management in targeted hiring that matched company needs.
Education
Associate Degree: Technical Engineer, Expected in 01/2003 - University Institute of Industrial Technology - Venezuela, GPA:
High School Diploma: , Expected in 07/1998 - Cruz Carrillo High School - Venezuela, GPA:
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