Hardworking, bringing experience in the field. Expertise includes administration and program management.
Skilled familiar with case management and care planning. I'm motivated to work with patients, families and care teams in the most efficient and effective manner. Friendly, adaptable and collaborative professional able to devise satisfying solutions to complex problems. Skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Skills
Ability to coordinate
Strong ability to multi-task under any pressure
Ability to work well individually or within a team
Exceeding goals in a customer- centric, results-driven environment
Strong customer service skills and the ability to resolve problems independently
Excellent time management skills and ability to multi-task
Ability to connect with people
Strong organization skills including the ability to manage multiple responsibilities
Strong interpersonal skills
Excellent communication skills
Inventory control procedures
Administrative supervision
Healthcare operations
Staff management
Recruiting and interviewing
Employee performance evaluations
Friendly demeanor
FHA loan process background
Human resources knowledge
Relationship building and management
Work History
11/2020 to Current
Branch ManagerEmcor Group, Inc. – Marion, OH,
Assessed expansion plans and presented costs to forecast trends and recommend changes.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Identified and capitalized on community business opportunities with effective networking.
Maintained friendly and professional customer interactions.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Engaged employees in business processes with positive motivational techniques.
Developed prospects for new loans though weekly cold calling.
Evaluated applications against outline specifications to approve, reject or recommend adjustments files.
As the assistant manager I am the first person and last person the patient deals with.
My duties can include spending time getting to know the patient and learning about their specific dental needs and goals, supporting the dental patient throughout the process and welcoming new patients.
Depending on the dentist's evaluation, I also conduct diagnostic tests, such as x-rays, and work with the dentist to organize a comprehensive treatment plan.
I also set a follow-up consultation with the patient, present the treatment plan, determine insurance calculations, discuss financial options and be available to answer any questions.
Managed prescriptions by sending electronic requests for new medications and refills.
Measured effectiveness with team and implemented recommendations for long term improvements.
Coordinated charitable, government and community resources for patients.
Maximized preventative care utilization to reduce hospital burden and help eliminate readmission.
Resolved problems with areas such as communication and billing that could negatively impact services.
Trained employees and oversaw production staff, department leaders and shift managers.
Communicated issues and inefficiencies with the office manager to create strategies.
07/2014 to 07/2017
Assistant ManagerKneaders Bakery & Cafe – Tempe, AZ,
Provide excellent customer service in daily transactions, customer inquiries and problem resolution in accordance with Fifth Third Bank policies.
Trained employees and oversaw production staff, department leaders and shift managers.
As the assistant manager with Fifth Third, I referred customers to the appropriate business partners for product and service needs uncovered during business transactions and/or conversations.
I exercise considerable independent judgment as I perform daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
I consistently meet and exceed sales referral goals as set by management, promote good customer relations with a friendly demeanor and willingness to help at all times and honor customer confidentiality.
I also continuously increase your professional knowledge and skill set through seminars and in-house training, act with confidence to find answers to customer questions and follow the Bancorp Code of Business Conduct and Ethics.
Handling cash and processing customer transactions.
Personally maintaining a balancing record, finding and correcting errors and asking for help in this process as needed.
Handling customer issues with professionalism and seamlessly directing complex issues to management staff.
Maintaining up-to-date knowledge of financial center policies, procedures, products and services.
Performing daily office responsibilities alongside other staff members to maintain the efficient operation of the financial center.
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
Supervised and effectively trained all employees to decrease process lags and boost productivity.
Education
Expected in
High School Diploma: Edwin High School - Chicago, IL GPA:
Expected in
AccomplishmentsOperations Mentor/ Customer service Rep CertificationTop Performing branch in the RegionCustomer service award 5.0Sprit award: - , GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
resume Strength
Personalization
Strong Summary
Target Job
Resume Overview
School Attended
Edwin High School
Job Titles Held:
Branch Manager
Consumer Loan Processor
Assistant Manager
Assistant Manager
Degrees
High School Diploma
AccomplishmentsOperations Mentor/ Customer service Rep CertificationTop Performing branch in the RegionCustomer service award 5.0Sprit award
