Branch Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Manager experienced at managing business operations in Marketing,Sales, and Customer Services. Expertise in employee oversight, customer relationship management and business. Ambitious at expanding personal accomplishments and business goals.

  • Excels in team leadership
  • People-oriented
  • Client relationship management
  • Multi-tasking ability
  • Financial analysis and planning
  • Microsoft Access and Dynamics
  • Staff supervision
  • Cost and budget analysis
  • Federal regulations
  • Deductive reasoning ability
  • Strategic planning
  • Financial administration
  • Risk analysis
  • Key performance indicators
  • Reliable
  • Financial Industry Computer Systems Loan Accountant
  • Safety protocol
  • Employee training
  • Basic mathematical aptitude
  • Excellent work ethic
  • Excellent time management skills
  • Dependable
  • Document flow coordination
  • Regulatory compliance
  • Energetic
  • Strong interpersonal skills
  • Excellent communication skills
07/2015 to Current Branch Manager Res-Care, Inc. | Burton, MI,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Managed largest branch in East Texas region, achieving high customer satisfaction rates
  • Established budgets and strategic business plans for daily operations.
  • Increased sales staff from 3 to 4 employees due to $300,000 increase in revenue.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Achieved net profit of 14.53% above 2020 sales plan.
  • Articulated growth objectives and operating plans.
  • Maintained current and accurate cash balances for all programs, departments and projects.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Managed contract administration, including maintaining files, validating codes and monitoring reporting.
  • Negotiated contract terms and rates with banking institutions to increase profitability.
  • Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
  • Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
  • Directed work of team of 3 Customer Service Representatives handling AP/AR, budgeting collections and all other accounting functions.
  • Monitored more than 500 client relationships daily.
  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
  • Interviewed average of 90 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
11/2011 to 07/2015 Customer Service Representative Ameripride Services, Inc. | Rocky Hill, CT,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Exceeded company productivity standards on consistent basis.
11/2009 to 08/2012 Housing Manager Basic American Foods | Reno, NV,
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Performed statistical collection to track tenant communication and applicant data.
  • Advised residents on tenancy and estate management services information.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Assessed each resident's psychosocial needs.
  • Presented talks at community groups to promote organizational mission and programs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
08/2009 to 11/2009 Correctional Officer Minnehaha County | Sioux Falls, SD,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Education and Training
Expected in High School Diploma | Junction City High School, Junction City, AR GPA:
Expected in | Business Administration University of Arizona, Tucson, AZ GPA:
  • 10 year Customer Service Representative
  • Processed 90 loan applications per month for 6 years.
  • Developed relationships with 200 new clients and typically exceeded sales goals by 14.53%

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Resume Overview

School Attended
  • Junction City High School
  • University of Arizona
Job Titles Held:
  • Branch Manager
  • Customer Service Representative
  • Housing Manager
  • Correctional Officer
  • High School Diploma
  • Some College (No Degree)

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