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Branch Manager Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Manager experienced at managing business operations in Marketing,Sales, and Customer Services. Expertise in employee oversight, customer relationship management and business. Ambitious at expanding personal accomplishments and business goals.

Skills
  • Excels in team leadership
  • People-oriented
  • Client relationship management
  • Multi-tasking ability
  • Financial analysis and planning
  • Microsoft Access and Dynamics
  • Staff supervision
  • Cost and budget analysis
  • Federal regulations
  • Deductive reasoning ability
  • Strategic planning
  • Financial administration
  • Risk analysis
  • Key performance indicators
  • Reliable
  • Financial Industry Computer Systems Loan Accountant
  • Safety protocol
  • Employee training
  • Basic mathematical aptitude
  • Excellent work ethic
  • Excellent time management skills
  • Dependable
  • Document flow coordination
  • Regulatory compliance
  • Energetic
  • Strong interpersonal skills
  • Excellent communication skills
Experience
07/2015 to Current Branch Manager Res-Care, Inc. | Burton, MI,
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Designed sales and service strategies to improve revenue and retention.
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated budget plans and current costs to project trends and recommend updates.
  • Analyzed applicants' financial status, credit and property evaluation to determine feasibility of granting loans.
  • Compiled operational and risk reports detailing financial metrics to help management make proactive decisions.
  • Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Executed loan origination process, including ordering credit reports, appraisals, preliminary title reports, insurance information and flood certificates.
  • Reviewed applications against established parameters to determine approval, rejection or modification requirements.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Enhanced financial performance metrics by networking to create successful and sustainable relationships.
  • Managed largest branch in East Texas region, achieving high customer satisfaction rates
  • Established budgets and strategic business plans for daily operations.
  • Increased sales staff from 3 to 4 employees due to $300,000 increase in revenue.
  • Developed annual branch business plan for maximum profitability and effectiveness.
  • Achieved net profit of 14.53% above 2020 sales plan.
  • Articulated growth objectives and operating plans.
  • Maintained current and accurate cash balances for all programs, departments and projects.
  • Verified accuracy of accounting disbursements such as payroll and vendor payments.
  • Oversaw preparation of corporate balance sheets, income statements and other financial reports.
  • Set and reinforced consistent and compliant control and operational policies for accounts tracking, reconciliation and reporting.
  • Managed contract administration, including maintaining files, validating codes and monitoring reporting.
  • Negotiated contract terms and rates with banking institutions to increase profitability.
  • Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
  • Evaluated accounting and financial reporting systems to assess quality, identify concerns and devise enhancement strategies.
  • Directed work of team of 3 Customer Service Representatives handling AP/AR, budgeting collections and all other accounting functions.
  • Monitored more than 500 client relationships daily.
  • Produced monthly and quarterly sales tax reports for each jurisdiction, prepared commissions and monitored bi-weekly payroll administration.
  • Interviewed average of 90 loan applicants per month and provided expert financial advice on mortgage, educational and personal loans.
11/2011 to 07/2015 Customer Service Representative Ameripride Services, Inc. | Rocky Hill, CT,
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
  • Assessed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 50+ inbound calls per day and directed to individuals or departments.
  • Exceeded company productivity standards on consistent basis.
11/2009 to 08/2012 Housing Manager Basic American Foods | Reno, NV,
  • Maintained residential tenancy agreements for renewal or termination following program guidelines.
  • Implemented property inspection procedures to maintain compliance with housing codes.
  • Responded to complaints and members' inquiries to improve service delivery.
  • Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
  • Performed statistical collection to track tenant communication and applicant data.
  • Advised residents on tenancy and estate management services information.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Assessed each resident's psychosocial needs.
  • Presented talks at community groups to promote organizational mission and programs.
  • Coordinated referrals to community services by advocating for individual needs and addressing roadblocks.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Translated governing board directives into actionable front-line service policies to meet participant needs.
08/2009 to 11/2009 Correctional Officer Minnehaha County | Sioux Falls, SD,
  • Inspected cells and conducted random searches of common areas.
  • Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
  • Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
  • Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
  • Detected potential threats and quickly defused conflicts.
  • Maintained clear and open communications with all facility areas to support safe operations.
  • Informed inmates and visitors of rules, safety and security procedures and responsibilities.
  • Supervised residents during meal distribution and intake, recreation time and work-site performance.
  • Applied non-violent response tools and physical restraint during problematic situations.
  • Enforced resident behavior management protocols and drafted incident reports for infractions.
  • Received property from incoming inmates, provided receipts and inspected items for contraband.
Education and Training
Expected in High School Diploma | Junction City High School, Junction City, AR GPA:
Expected in | Business Administration University of Arizona, Tucson, AZ GPA:
Accomplishments
  • 10 year Customer Service Representative
  • Processed 90 loan applications per month for 6 years.
  • Developed relationships with 200 new clients and typically exceeded sales goals by 14.53%

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Resume Overview

School Attended
  • Junction City High School
  • University of Arizona
Job Titles Held:
  • Branch Manager
  • Customer Service Representative
  • Housing Manager
  • Correctional Officer
Degrees
  • High School Diploma
  • Some College (No Degree)

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