Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Posses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
Mentored, coached and trained team members.
Identified inefficiencies and made recommendations for process improvements.
Recruited, hired and trained new employees for front and back of house positions.
Ensured customer complaints were handled and resolved in a timely manner.
Facilities management and upkeep.
Scheduling, payroll, accounts receivable and payables, asset control and cash management responsibilities.
Oversaw operational effectiveness and quality for two locations.
Supervised shift personnel and financial profitability.
Responsible for customer satisfaction.
Provided best in class customer service.
Responsible for one of Avis' largest corporate accounts, while based in their corporate headquarters.
Handled each customer interaction with the utmost professionalism, courtesy and responsiveness.
Employee Group Participation representative for New York Operations to national meeting at ABG world headquarters in 2007.
Ensured a positive customer experience.
Assisted customers with their rental vehicle, performed check ins and handled phone calls.
Promoted additional products and services.
Cleaned interior and exterior of vehicles for rentals.
Performed regular non-mechanical maintenance.
Identified and reported vehicle damage.
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