LiveCareer-Resume

branch manager resume example with 18+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Posses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

Highlights
  • Operations management
  • Staff development
  • Inventory control
  • Staff training
  • Supervision and training

  • Sound judgment
  • Computer-savvy
  • Calm under pressure
  • Customer Relations
  • Facility Management
Experience
04/2009 to 11/2012 Branch Manager Rhinebeck Bank | Warwick, NY,

Mentored, coached and trained team members.

Identified inefficiencies and made recommendations for process improvements.

Recruited, hired and trained new employees for front and back of house positions.

Ensured customer complaints were handled and resolved in a timely manner.

Facilities management and upkeep.

Scheduling, payroll, accounts receivable and payables, asset control and cash management responsibilities.

03/2008 to 04/2009 Branch Manager Rhinebeck Bank | Orange County, NY,

Oversaw operational effectiveness and quality for two locations.

Supervised shift personnel and financial profitability.

Responsible for customer satisfaction.

10/1998 to 03/2008 Customer Service Representative/Lead Rental Sales Agent Avis Budget Group | Dfw Airport, TX,

Provided best in class customer service.

Responsible for one of Avis' largest corporate accounts, while based in their corporate headquarters.

Handled each customer interaction with the utmost professionalism, courtesy and responsiveness.

Employee Group Participation representative for New York Operations to national meeting at ABG world headquarters in 2007.

04/1996 to 10/1998 Rental Sales Agent Avis Budget Group | Eglin Air Force Base, FL,

Ensured a positive customer experience.

Assisted customers with their rental vehicle, performed check ins and handled phone calls.

Promoted additional products and services.

08/1994 to 04/1996 Service Agent Avis Rent A Car | City, STATE,

Cleaned interior and exterior of vehicles for rentals.

Performed regular non-mechanical maintenance.

Identified and reported vehicle damage.

Education
Expected in to to | International Relations American University, Washington, DC GPA:
Expected in to to | RussJessica Defense Language Institute, Monterey, CA GPA:

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Resume Overview

School Attended

  • American University
  • Defense Language Institute

Job Titles Held:

  • Branch Manager
  • Branch Manager
  • Customer Service Representative/Lead Rental Sales Agent
  • Rental Sales Agent
  • Service Agent

Degrees

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