Accomplished Manager with extensive experience in front-of-house and back-of-house operations. Proven ability to cut costs and decrease staff turnover. Posses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.
- Operations management
- Staff development
- Inventory control
- Staff training
- Supervision and training
- Sound judgment
- Computer-savvy
- Calm under pressure
- Customer Relations
- Facility Management
Warwick, NY, 04/2009 - 11/2012
Mentored, coached and trained team members.
Identified inefficiencies and made recommendations for process improvements.
Recruited, hired and trained new employees for front and back of house positions.
Ensured customer complaints were handled and resolved in a timely manner.
Facilities management and upkeep.
Scheduling, payroll, accounts receivable and payables, asset control and cash management responsibilities.
Orange County, NY, 03/2008 - 04/2009
Oversaw operational effectiveness and quality for two locations.
Supervised shift personnel and financial profitability.
Responsible for customer satisfaction.
Dfw Airport, TX, 10/1998 - 03/2008
Provided best in class customer service.
Responsible for one of Avis' largest corporate accounts, while based in their corporate headquarters.
Handled each customer interaction with the utmost professionalism, courtesy and responsiveness.
Employee Group Participation representative for New York Operations to national meeting at ABG world headquarters in 2007.
Eglin Air Force Base, FL, 04/1996 - 10/1998
Ensured a positive customer experience.
Assisted customers with their rental vehicle, performed check ins and handled phone calls.
Promoted additional products and services.
City, STATE, 08/1994 - 04/1996
Cleaned interior and exterior of vehicles for rentals.
Performed regular non-mechanical maintenance.
Identified and reported vehicle damage.
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School Attended
- American University
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Job Titles Held:
- Branch Manager
- Branch Manager
- Customer Service Representative/Lead Rental Sales Agent
- Rental Sales Agent
- Service Agent
Degrees
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