Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. 10+ year history of success in Staffing .
Skills
Account analysis expertise
Proficient in Microsoft Word, Excel, Outlook, some powerpoint.
QuickBooks experience
Multilingual in English and Spanish
Excellent work ethic
Excellent time management skills
Reliable
Strategic planning
Client relationship management
Strong interpersonal skills
Basic mathematical aptitude
Key performance indicators
Dependable
document flow coordination
Employee training
Excellent communication skills
Financial administration
Staff supervision
Multi-tasking ability
Cost and budget analysis
People-oriented
Excels in team leadership
Experience
09/2021 to Current
Branch ManagerNicolet National Bank – Stevens Point, WI,
Increased efficiency and drove branch revenue by optimizing daily operations.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Designed sales and service strategies to improve revenue and retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Assigned duties to employees and examined work for accuracy, neatness and timeliness.
Established and built customer relationships through targeted outreach and initiatives.
Planned work schedules to maintain adequate staffing levels.
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Disciplined employees to encourage compliance with company policies and procedures.
Managed and inspired team members to perform to full potential, driving branch profitability.
Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
Held exit interviews and documented information discussed with employees.
Anticipated and responded to emerging business needs by serving as change advocate.
Handled sensitive employee and company information with highest level of confidentiality and discretion.
Recruited new employees and built relationships, driving visibility.
Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
Used data and analytics to improve company processes for recruitment, selection and onboarding.
08/2017 to 03/2020
Kitchen ExpeditorIron Hill Brewery – Dunwoody, GA,
Orchestrated smooth and seamless workflow between kitchen and tables in fast-paced restaurant, resulting in quick delivery of proper orders with full customer satisfaction.
Managed final preparation of food and dishes, controlled and oversaw dishes before being served, reviewed and improved service processes and eliminated obstacles.
Interacted with wait staff, front-of-house team and management and culinary team, fulfilled special customer requests and met restaurant's exacting food and service standards.
Planned and managed customer orders, checked dishes before delivery for accuracy, presentation and temperature and coordinated delivery to tables in correct sequence.
Coordinated service for food runners and other kitchen staff.
09/2004 to 12/2012
Property Management AssistantOaks Integrated Care Inc. – Shamong, NJ,
Contacted tenants to collect overdue rent or to discuss other important issues.
Executed leases with new and returning tenants, collecting pertinent information for background investigations and credit checks.
Scheduled maintenance calls.
Maintained accurate and updated websites and printed materials.
Completed documents for outside agencies.
Welcomed potential tenants weekly.
Handled resident complaints and expedited maintenance requests.
Inspected properties regularly to identify deficiencies and schedule repairs.
Collected monthly assessments, rental fees, deposits and payments.
Solicited and analyzed bids for repairs, renovation and general maintenance.
Updated tenant and unit information to keep current in housing database.
Exercised direct supervision over property staff.
Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
Worked with on-site and remote service providers to support tenants requesting accommodations.
Collected rent from tenants to pay maintenance and repair costs and other expenses.
Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
Met with prospective tenants to show property and assess applications or sign leases.
Responded to tenant maintenance requests according to agreed conditions for building functionality.
Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
Built relationships with service vendors and submitted associated billing statements.
Education and Training
Expected in to to
GED: Alta Vista Charter School - Kansas City, MO GPA:
Expected in to to
Associate of Arts: Cosmetology Summit Salon Academy - Gainesville - Independence, MO, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.