branch manager resume example with 13+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Talented Branch Manager successful in managing highly effective teams with focus on account service and retention. Persuasive communicator with proactive approach to resolving account and customer service issues. Highly motivated and goal-oriented professional with 10 years in progressive experience in the Insurance Sector, Sales and Recruitment. Professional skills, attention to detail, and a great record of accomplishment. Always in search of new challenges that allows me to grow with in the organizational environment.
Skills
Payroll
Employee Relations
Employee Onboarding
OSHA Training
Human resource management systems
QuickBooks experience
Excels in team leadership
Account analysis expertise
Financial administration
Compensation Negotiation
Candidate pre-screening
Candidate pipeline development
Experience
Branch Manager, 03/2019 to Current Granite Credit Union – Sandy, UT,
Create recruiting plans to develop talent pool for future and existing opening
Recruiting plans will include a variety of sources in the community, online and through referrals.
Manage market operations to budget targets for Revenue, Gross Profit, Expenses and Net Operating Income.
Build relationships with clients and partners through service excellence and operational discipline to continue to grow market.
Providing the highest level of customer service through customizing staffing by incorporating client needs into our practices while maintaining HSS operations standards and profitability goals.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Designed sales and service strategies to improve revenue and retention.
Recruitment Specialist, 04/2018 to 02/2019 Marsden Holding Llc – Mesa, AZ,
Partnering with hiring managers to determine staffing needs and screening Resumes
Builds applicant sources by researching and contacting community services, internet sites, media; providing organization information, opportunities, and benefits, making presentations; maintaining rapport
Communicated duties, compensation, benefits and working conditions to potential candidates, enabling solid understanding of job expectations.
Brought in well-qualified, multifaced job candidates to fill open positions.
Contacted job applicants to inform of application status.
Negotiated candidate salaries and prepared employment contracts.
Planned and executed recruitment events to bring in area candidates.
Built and leveraged professional network connections which provided continuous and relevant applicant sources across diverse industries and experience levels.
Managed staff training and performance monitoring to promote high levels of productivity.
Scheduled and coordinated team members so that all shifts were adequately staffed and to meet daily retail targets.
Monitored various logistic processes, including shipments, inventory and purchasing to alleviate discrepancies in workflows.
Orchestrated rollout of policies and procedures, effectively contributing to management team.
Monitored and reported on damaged goods, initiating corrective action and eliminating waste.
Business Development Manager, 12/2007 to 10/2016 Gardaworld – Fresno, CA,
Leads and develops a team of representatives/specialists ensuring the quality, accuracy, and timely resolution of claims that may include high exposure/complex cases
Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills
Promotes claims customer service excellence by building empathy and passion for the customer experience that meets or exceeds customer expectations
Determined business development opportunities and implemented effective strategy for client acquisition.
Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
Exceeded quotas consistently through new account penetration and territory expansion.
Education and Training
Associate Degree: Technical Engineer, Expected in 01/2003 to University Institute of Industrial Technology - Caracas, GPA:
High School Diploma: , Expected in 07/1998 to Cruz Carrillo High School - , GPA:
Languages
English:
Full Professional
Negotiated:
Spanish:
Native/ Bilingual
Negotiated:
Accomplishments
Exceeded sales goals by an average of 2000% in 2 years. Increased the sales from $8,777.42 up to $185,210.26 at Columbus, OH.
Consistently maintained high customer satisfaction ratings.
Promoted from Recruiter to Branch Manager, in less than 12-months
Led team to achieve recruitment results, earning recognition from upper management and financial reward.
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