Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
Problem resolution
Training & Development
Fraud patterns
Account information review
Critical thinking
Active listening
Fraud identification
Expert in risk management
Excels in team leadership
Excellent work ethic
Excellent communication skills
Strategic planning
Reliable
People-oriented
Multi-tasking ability
Deductive reasoning ability
Strong interpersonal skills
MS Office proficient
Exceptional customer service
Education and Training
Erie Community CollegeBuffalo, NYExpected in ā āAssociate of Applied Science:Criminal Justice - GPA:
Experience
First Foundation Inc. - Branch Manager Palos Verdes Estates, CA, 05/2016 - 01/2022
Assists with hiring, training, coaching and developing a highly engaged service team.
Observe, coach and provide feedback to ensure consistent service team performance and excellent customer service.
Manage complex customer concerns and transactions.
Ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements.
Assists with hiring, training, coaching and developing a highly engaged service team.
Observe, coach and provide feedback to ensure consistent service team performance and excellent customer service.
Manage complex customer concerns and transactions.
Ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements.
Evaluated historical, current and forecast data to determine opportunities for development and enhancement.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Educated customers on variety of loan products and available credit options to promote valuable decision-making.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Louisiana Machinery Company - Service Manager Lake Charles, LA, 09/2015 - 05/2016
Assists with hiring, training, coaching and developing a highly engaged service team.
Observe, coach and provide feedback to ensure consistent service team performance and excellent customer service.
Manage complex customer concerns and transactions.
Ensures compliance with all operational regulations, sales & service processes, policies and procedures, and completion of compliance requirements.
Supports customers in achieving their financial goals and team members in developing their careers.
Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
Prioritized and delegated daily work tasks to meet anticipated project goals.
Motivated and supported employees to maintain low turnover.
Created employee work schedules to keep shifts properly staffed.
Pitched in to complete various duties during peak periods or employee absences.
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Collaborated with customers to offer solutions to service needs.
Monitored employee performance through key metrics analysis.
Hired and trained service department staff to drive performance.
Adhered to customer service standards to foster satisfaction and retention.
Frost - Personal Banker/Business Advocate Dallas, TX, 07/2013 - 09/2015
Proactively sold products and services to clients.
Deepened and enhanced personal and business customer relationships by understanding their financial needs and provided suggestions.
Managed customer portfolios, serviced relationships and cross-sold products and services.
Visited businesses and conducted educational seminars.
Developed and maintained relationships with Wells Fargo partners to maximize sales opportunities and deepen clientās relationship with Wells Fargo.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Wachovia Bank - Lead Teller City, STATE, 09/2011 - 07/2013
Performed traditional teller duties in addition to handling compliance of audit operations and regulatory issues.
Transaction approvals, workflow scheduling, teller training/mentoring/supervision, including on the spot coaching.
Responded to inquiries/problems and handled more complex services/transactions.
Partnered with Co-Lead Teller, Service Manager and Store Manager to ensure team alignment to store goals and individual team member goals.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
Earned high volume of referrals as part of bank's sales incentive system.
Maintained confidentiality of bank records and client information, directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
Activities and Honors
United Way of the Piedmont Nonprofit Fellows Program Graduate-12/2019
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