LiveCareer-Resume

branch manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Career Overview

Results-driven small business Manager with an ability to establish rapport with clients. Strategic, detail-oriented, professional with the ability to work in a fast-paced environment. Recognized for strong communication skills, focus, self-motivation, organization and attention to detail. Highly skilled at customizing documentation and presentations to effectively communicate with diverse audiences and all levels of end-users. Outstanding relationship builder, collaborating with colleagues, other management, and community leaders to achieve common goals. Overall professionalism, enthusiasm and sense of calmness in a variety of ever-changing environments.

Core Strengths

Energetic work attitude

Seasoned in conflict resolution

Sharp problem solver

Active listening skills

Strong organizational skills


Accomplishments

Fields of Study

  • Management and Leadership
  • Effective Interpersonal Relations
  • Organizational Behavior
  • Ethics: Personal and Professional
  • Human Resource Administration
  • Organizational Development
  • Statistics and Research

Sales

  • Consistently generated additional revenue through skilled sales techniques including a 12% growth in sales year one of employment with CottageCare, followed by an 18% growth year to date upon transferring to the new Katy location.

Computed Data Reports

  • Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Quality Communication

  • Interacted with 40+ affiliate locations in US and Canada, ensuring reliable, quality service to residential customers.
Work Experience
Branch Manager, 09/2014 - Current
Aa Asphalting, Llc Tacoma, WA,

1. Advertises for crew; interviews crew candidates, processes new hire documentation, conducts orientation

and training; conducts follow-up training and coaching.

2. Maintains high degree of crew morale; researches, develops and implements crew incentives.

3. Maintains accountability of crew for job responsibilities and performance; tracks crew attendance, disciplinary actions and work performance.

4. Schedules customer cleanings on daily basis; schedules crew assignments on daily basis.

5. Conducts cleaning inspections on daily basis; provides positive coaching techniques

6. Maintains customer relations by establishing rapport with customers and providing exemplary service; resolves customer complaints to the best interests of both the customer and the company; conducts introduction calls and follow up calls

7. Prepares payroll, conducts daily accounting, customer accounting and other miscellaneous reports as necessary; maintains company data entry; performs daily backups of data and completes weekly reports with follow up to corporate office.

8. Ensures a neat and business like appearance of the managed Service Center and collaborates with franchise owner on matters relating to controlling operating costs.

Branch Manager, 06/2012 - 09/2014
Aa Asphalting, Llc Sumner, WA,
  • Advertises for crew; interviews crew candidates, processes new hire documentation, conducts orientation
  • and training; conducts follow-up training and coaching.
  • Maintains high degree of crew morale; researches, develops and implements crew incentives.
  • Maintains accountability of crew for job responsibilities and performance; tracks crew attendance,
  • disciplinary actions and work performance.
  • Schedules customer cleanings on daily basis; schedules crew assignments on daily basis.
  • Conducts cleaning inspections on daily basis; provides positive coaching to crew utilizing the P.I.T.E.
  • technique.
  • Maintains customer relations by establishing rapport with customers and providing exemplary service;
  • resolves customer complaints to the best interests of both the customer and CCI; conducts introduction calls, follow-up calls and reminder calls.
  • Prepares payroll, conducts daily accounting, customer accounting and other miscellaneous reports as necessary; maintains daily data entry and completes weekly reports calculated and submitted to corporate office.
  • Ensures a neat and business like appearance of the CottageCare Service Center; collaborates with franchise owner on matters relating to controlling operating costs.
Para Educator, 05/2006 - 06/2012
East Stroudsburg University East Stroudsburg, PA,
  • One-on-one concentrated instruction for students with severe disabilities exhibiting the capacity to work proficiently with a variety of individuals.
  • Initiate classroom activities in support of (Individual Education Plan) IEP goals and objectives.
Para Educator, 2005 - 05/2006
East Stroudsburg University East Stroudsburg, PA,
  • One-on-one intensive instruction for students with autism spectrum disorder.
  • Provide behavioral support and interventions to students.
Customer Service Representative, 05/1992 - 05/1997
Capitol Federal Savings Bank Kansas City, KS,
  • Accountable for quality customer service through heavy phone communication.
  • Problem solving, inventory management, phone orders and relating product knowledge and information to customer base.
Customer Service Manager, 10/1988 - 05/1992
Altra Holdings, Inc. Michigan City, IN,
  • Selection, training, and supervision of ten sales and customer service representatives.
  • Heavy phone contact with entire customer base, ensuring positive customer expectations and results.
Educational Background
Bachelor of Arts: Business Management and Human Relations, Expected in 2011
-
MIDAMERICA NAZARENE UNIVERSITY - Olathe, KS
GPA:
Status -
Skills

Adobe, customer service, instruction, inventory management, Excel, PowerPoint, Publisher, Word, Problem solving, quality, sales, supervision, phoneProfessional and friendlyStrong public speakerMulti-tasking

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Resume Overview

School Attended

  • MIDAMERICA NAZARENE UNIVERSITY

Job Titles Held:

  • Branch Manager
  • Branch Manager
  • Para Educator
  • Para Educator
  • Customer Service Representative
  • Customer Service Manager

Degrees

  • Bachelor of Arts

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