Partnered with Branch Manager in operational and business development functions, assuming responsibility of store front and full responsibility during manager's absence Manage the efforts of Branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service.
Train, motivate and coach employees to increase branch sales by understanding, communicating and using the four step sales process to promote and sell optional protection products, vehicle features and benefits.
Review and analyze monthly revenue reports, financial statements, and billing in order to determine appropriate spending and cost-cutting strategies for future months.
Communicated with new and existing customers to build goodwill and generate repeat/referral business.
Grew fleet by 17% by averaging 265 cars while generating $100/car impact in operational profit.
Use initiative, independent judgment, discretion, and decision-making skills to perform a variety of duties and solve problems.
Received "Top Customer Service" award 3 times**.
National Car Rental BTR AirportBaton Rouge, LAStation Manager
Efficiently and effectively managed overall branch operations while adhering to brand integrity standards Designed and implemented operational plans in order to meet branch, corporate sales and customer service goals Implemented training and employee development through one on one coaching, resulting in the promotion of five Management Trainees to Assistant Managers Managed 15 employees with 450 cars that produced over $5,000,000 annual sales volume Developed daily fleet mix and monitored weekly reservation forecast for successful branch operations to achieve highest possible fleet occupancy and yield Improved sales from bottom 20 % in North America to top 25% within five span Increased fleet by 100 vehicles over 6 month span Earned consecutive "Fleur de Luis" awards surpassing corporate average on all core areas of business.
Represented the company in legendary customer service and sales while acquiring management skills.
Received "Top Ten Sales-person" award 5 times amongst over 250 peers.
HotShot Clean, LLCMandeville, LAOwner / Operator
Provide exterior cleaning services in both residential and commercial markets Effectively market my services through direct mail campaigns, business-to-business networking and customer referral programs Design layout and print/produce in-house mailers, flyers and post cards Interpret demographics to concentrate sales efforts to appropriate markets Monitor business value and potential to successfully position myself for a future sale of assets.