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Branch Manager Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced Senior Leader with over12 years of experience with a variety of skill sets. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Ready to offer exceptional leadership and planning abilities to take on any Leadership role while demonstrating expertise in cultivating and managing exceptional teams to meet and exceed demanding targets.

Skills
  • Business Development
  • Employee Development
  • Relationship Management
  • Project Management
  • Operations management
  • Time management
Work History
Branch Manager, 02/2018 to Current
Allied Healthcare Elgin, IL,
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations..
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Identified and capitalized on community business opportunities with effective networking.
  • Recruited, interviewed, hired and trained 1,000 employees and implemented mentoring program to promote positive feedback and engagement.
  • Performed detailed assessments of risks to determine constraints and develop mitigation strategies.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements.
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets.
Corporate Trainer, 03/2014 to 12/2017
Servicelink, A Black Knight Company Jacksonville, FL,
  • Collaborated with management to identify company training needs and scheduling.
  • Improved organizational efficiency and control costs by educating all employees on resource and time management.
  • Collected information about company objectives and employee deficiencies in order to assess training needs.
  • Created training programs and instructional materials to further educate a variety of roles
  • Conducted evaluations and observed employee performance to identify areas of needed improvement..
  • Maintained records on attendance and participation.
  • Prepared educational materials such as module summaries, videos and informational packets.
  • Held online and conference call training session to accommodate off- site employees.
Call Center Sales Director, 11/2012 to 02/2014
Perfecto Travels LLC City, STATE,
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Contributes to sales engineering effectiveness by identifying short-term and long-range issues and recommending courses of action.
  • Identified sales opportunities by assessing environment and devising and implementing winning strategy.
  • Submitted monthly reports, including booking forecasts, monthly highlights and CRM entries.
  • Analyzed marketing data, including market trends, competitor performance and product strengths..
  • Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Recruited and developed employees for outbound department.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Director of Training /Call Center, 01/2005 to 11/2012
Wyndham Vacation Resorts Inc. City, STATE,
  • Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
  • Reviewed and edited all training materials for accuracy and company policy compliance.
  • Selected and assigned instructors to conduct specific training programs.
  • Trained staff during demonstrations, meetings, conferences and workshops.
  • Interpreted management directives to define and document administrative staff processes.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Restructured installation processes and staff teams, boosting productivity.
  • Promoted enterprise-level risk management practices and helped instill strong culture focused on protective policies and procedures.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
  • Developed, deployed and enhanced procedures to reduce institution's exposure to fraud.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
Education
: Real Estate, Expected in 03/2014
to
Climer School of Real Estate - Orlando, FL,
GPA:
Associate of Arts: Business Management, Expected in 06/1992
to
Valencia College - Orlando, FL
GPA:

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Resume Strength

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  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Climer School of Real Estate
  • Valencia College
Job Titles Held:
  • Branch Manager
  • Corporate Trainer
  • Call Center Sales Director
  • Director of Training /Call Center
Degrees
  • Associate of Arts

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