branch manager resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Results-oriented Branch Manager specializing in planning and managing total operations. Analytical and detail-oriented with over 10 years of experience. Steadfast Management with 4 years of managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed business financial goals. Excellent reporting, record keeping and relationship-building abilities. Innovative Branch Manager successfully building customer relationships in Automotive and customer. Strong multi-tasker and project coordinator pursuing Branch Manager position.

  • Time Management
  • Team Building Leadership
  • Decision Making
  • Prioritizing and Planning
  • Quality Assurance
  • Adaptable to Changing Conditions
  • Willing to Learn
  • Strategy Development
  • Staff Recruitment and Hiring
  • Goal Setting
  • Employee Training Oversight
  • Business Relationship Management
  • Critical Thinking
  • Relationship Building
  • Problem Anticipation and Resolution
  • Customer Service
  • Operational Reporting
  • Cost Data Analysis
  • Sales Support
  • Regulatory Submissions
  • Microsoft Office
  • Securities Safekeeping
  • Asset Control
  • Spreadsheet Tracking
  • Credit Approval and Denial
  • Collections Actions
  • Cash Flow Management
  • Attention to Detail
Work History
03/2018 to 08/2021
Branch Manager Allied Healthcare Durham, NC,
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Assessed expansion plans and presented costs to forecast trends and recommend changes.
  • Gathered and reviewed customer feedback to improve operations.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
  • Expanded territory by negotiating beneficial deals for principle product sales, distribution and service.
  • Engaged employees in business processes with positive motivational techniques.
  • Assessed employee performance and developed improvement plans.
  • Maintained friendly and professional customer interactions.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Produced reports outlining financial data to assist management with making strategic plans and operational decisions.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Maintained branch files for major accounts, investments and employees.
  • Cooperated with [Type] teams and [Job title]s to devise efficient marketing strategies and meet company objectives.
  • Maintained scheduling for main branch to keep shifts appropriately staffed.
12/2016 to 03/2018
Assistant Operations Manager Ufc Gym Costa Mesa, CA,
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
  • Enhanced employee management by developing schedules, tracking time and administering payroll.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Devised processes to boost long-term business success and increase profit levels.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Developed productive, profitable and achievement-oriented working environments for employees.
09/2015 to 12/2017
Security Officer Northwell Health Brightwaters, NY,
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
  • Permitted entry with escort for approved persons into secure locations.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Monitored employee activities, confirming compliance with security regulations.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
03/2011 to 12/2016
Customer Service Associate Par Pacific Holdings Inc Mililani, HI,
  • Provided primary customer support to internal and external customers.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Executes excellent sales floor merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered basic technical support for clients on wide range of company products.
Expected in 06/2003
High School Diploma:
Parkdale Senior High - Riverdale , MD,

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Resume Overview

School Attended

  • Parkdale Senior High

Job Titles Held:

  • Branch Manager
  • Assistant Operations Manager
  • Security Officer
  • Customer Service Associate


  • High School Diploma

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