Well-qualified and outstanding banking management professional with more than 21 years experience in the Financial Industry encompassing various areas within the retail branch system: sales, lending, coaching, managerial, and customer service. Deliver exceptional results through branch business development, along with an excellent track record of meeting and or exceeding sales goals, as well having vast understanding of the operation component and its importance in retaining, developing and expanding the customer base. I have a full spectrum of knowledge within the financial industry with 10 of those years in the management sector.
Areas of Expertise
Training & Development
Account Management & Retention
Risk Management & Fraud Prevention
P & L/Cost Control
New Business Acquisition
Account & Loan Orgination
Peoples United BankWest Haverstraw, NYBranch Manager02/2012 to Current
Provided leadership and direction in overseeing the performance of staff members across diverse functional areas including sales, compliance, training and career development.
Managed branch P&L set monthly targets to ensure month over month growth.
Built branch from under-performing into a thriving branch that went from $7 million in deposits to currently at $12 million in 2 years.
Conduct monthly staff meetings to communicate objectives and goals, while fostering an open communication flow between management and personnel.
Conduct timely and objective staff performance evaluations.
Handle scheduling matrix to ensure customer facing coverage is maximized.
Supervised implementation of banking services, sales, and operations while meeting and/or exceeding annual sales goals.
Developed new business account relationships through various networking opportunities, which resulted in deposit growth.
Adjunct trainer for Operational Excellence program for entire New York market.
Wells FargoHackensack, NJPersonal Banker10/2011 to 02/2012
Developed new consumer and business account relationships.
Ensure branch business objectives were met by properly screening potential clients to the bank i.e.
Know Your Customer policy.
Completed client's needs assessments to determine the best product & service for the client.
Identify lending opportunity for both new & existing clients.
Handled daily service requirements.
Coached teller line on best sales practices.
Kurvacious BoutiqueNanuet, NYOwner07/2010 to 10/2011
Direct all activities required to achieve all store goals ie.client services, payroll, loss prevention, operational expenses.
Develop sales objectives to increase transactions and capture client opportunities.
Merchandising presentation ie.restocking and recovery to maximize productivity.
Fulfillment of online orders and daily updates of internet store.
Create marketing campaigns through various media outlets to help drive business.
Prepare daily, weekly, & monthly business financials.
Personal stylists to clients.
HSBC BankNew York, NYAssistant Branch Manager01/2007 to 07/2010
Manage customer service and operational activity within branch.
Managed and monitored KYC compliance on all new accounts conducted/prepare.
In-depth knowledge of products, operating policies, and regulations.
Manage, lead, coach and participate in branch sales activities concentrating on selling and cross-selling a full range of products and services to current and potential clients.
Coach employees and use robust activity management practices to drive sales activity.
Prepared annual employee performance reviews.
Helped in managing branch's P&L by setting monthly targets to ensure yearly goal was achievable.
HSBC Bank USANew York, NYSmall Business Specialist09/2005 to 01/2007
Establish new business account relationships, by selecting bank
products & services to fit the needs of the clients.
Cross-sold other support services of the bank to help businesses grow, i.e., merchant -services, cash management, & leasing.
Maintain and strengthen portfolio relationships with new and existing business clients through inbound /outbound sales efforts.
Able to analyze financials to better access clients needs for lending.
Bank of AmericaNew York, NYSmall Business Specialist10/2004 to 09/2005
Identify the right products for small business owners that will help them with their day to day operating needs for the business.
Perform credit analysis for business clients to prove eligibility for term loans, business lines of credit or other credit facilities.
THE BANK OF NEW YORKNew York, NYBUSINESS ACCOUNT MANAGER12/1999 to 10/2004
Developed new business account relationships by cold calling and utilizing existent book of business.
Utilized Strobble Credit techniques to uncover rather a client's credit worthiness.
Cross -sold Bank At Work for employees to corporations, and medium size companies.
MBA:Business/Finance2005University of Phoenix
BBA:Human Resource Management1996Bernard Baruch College