Well-grounded manager with experience successfully optimizing control systems and building solid teams to meet business needs and achieve demanding financial targets. Precise reporting and accurate records management. Stellar interpersonal and operations oversight skills.
Skills
Account analysis expertise
Excels in team leadership
Expert in risk management
Customer and vendor relations
Strategic planning
Excellent communication skills
Excellent time management skills
Financial analysis and planning
Employee training
Multi-tasking ability
Excellent work ethic
Client relationship management
Strong interpersonal skills
Sales tracking
Persuasive negotiations
Market intelligence
Business Planning
Recruiting and hiring
Social media savvy
Sales operations
Compelling leadership skills
Promotional sales events
Experience
Branch Manager, 12/2014 to Current America First Credit Union – Boise, ID,
Assessed employee performance and issued disciplinary notices.
Worked with regulatory representatives to complete accurate filings and maintain compliance.
Networked within communities to identify and capitalize on business opportunities.
Increased efficiency and drove branch revenue by optimizing daily operations.
Maximized branch revenue by optimizing daily operations.
Evaluated budget plans and current costs to project trends and recommend updates.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Produced sales by executing complete sales cycle process from prospecting through contract negotiations and close.
Designed sales and service strategies to improve revenue and retention.
Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
Monitored more than 90 client relationships per month.
Achieved net profit of 200% above 2020 sales plan.
Oversaw annual audits, reducing banking requirements from full audit to compilation based on consistent accuracy of reporting.
Assessed program goals and processed related regulations in order to complete in-depth audits.
Performed information system audits to manage internal controls and assess risks.
Performed audits of operational and financial areas to check compliance.
Proofread documents carefully to check accuracy and completeness of all paperwork.
Retail Sales Associate Cashier, 01/2011 to 12/2014 Vail Resorts – Lake Harmony, PA,
Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
Assisted with purchases, locating items and signing up for rewards programs.
Promoted specific item options to drive sales and achieve add-on purchases.
Kept store presentable with regular cleaning and organization.
Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Learned roles of other departments to provide coverage and keep store operational.
Counted cash at end of shift and prepared bank deposits.
Promoted programs such as warranty sales, loyalty initiatives and private-label credit cards, educating patrons on features and benefits.
Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Modeled customer service best practices to team members to promote positive guest experiences.
Built relationships with repeat customers to encourage loyalty.
Sell Associate, 08/2010 to 12/2014 Electro Wireless – City, STATE,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Sold various products by explaining unique features and educating customers on proper application.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Mentored team members in mastering sales techniques to consistently exceed objectives.
Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
Education and Training
High School Diploma: , Expected in 06/2016 Desoto High School& Isteam3d - Desoto, TX GPA:
: , Expected in Cedar Valley College - Lancaster, TX GPA:
Accomplishments
Won Optimus prime award for my branch having no check losses, little to none cash outages, maintaining cash average, and TARA (maintaining and building rapport).
Processed 21 loan applications per month for 3 months in a row.
Led team to achieve tipple threat, earning recognition from upper management and financial reward.
Consistently maintained high customer satisfaction ratings.
Developed relationships with 73 new clients and typically exceeded sales goals by 10%
Promoted from assistant branch manager to branch manager, within 24 months
Recognized as Employee of the employee of the month, assistant manager of the year , top money maker, and go getter for outstanding performance and team contributions.
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