Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Objective Credit Union leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.

Skills
  • Cash handling expertise
  • Relationship building and management
  • Team Leadership
  • Risk Analysis
  • Cost and Budget Analysis
  • Loans
  • Project Management
  • Employee Development
  • Approachable
  • Team Player
  • Collections
  • Staff Training
  • Documentation
Education
University Of Phoenix Tempe, AZ Expected in 05/2009 Bachelor of Science : Business Management - GPA :
Merrill F. West High School Tracy, CA Expected in 07/1996 High School Diploma : - GPA :
Accomplishments

Presented with the 2016 Professional of the Year by the Tracy Hispanic Business Group- Tracy Chambers of Commerce.

Work History
America First Credit Union - Branch Manager
Cedar City, UT, 02/2020 - 05/2020
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.
  • Protected company assets with strategic risk management approaches.
  • Assessed employee performance and developed improvement plans.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Led team of 12 staff.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Api Group Corporation - E-Services Manager
Casper, WY, 08/2018 - 02/2020
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Hired and trained new employees to improve efficiency of department and cultivate productive work atmosphere.
  • Managed team of 7 employees with the E-Services Department. Consisted of Card Management Services, ATM Department, Member Account Services, Remote Deposit Capture, Online Member Services and VISA.
  • Comply with NCUA Privacy Guidelines, worked with IT Department to ensure correct implementation of Online privacy.
  • Completed VISA Quarterly Report.
  • Oversaw implementation and deployment of 21 new NCR ATMs (onsite and offsite) and 2 New Interactive Teller Machines which were part of the Branch of the Future service campaign.
Valley First Credit Union - Branch Manager
City, STATE, 04/2010 - 08/2018
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Engaged employees in business processes with positive motivational techniques.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Protected company assets with strategic risk management approaches.
  • Submitted loan applications to loan underwriter for verification and recommendation.
  • Led team of 7 staff.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Tracy Federal Credit Union - Assistant Loan Servicing Supervisor
City, STATE, 02/2002 - 04/2010
  • Recognized the need to consolidate lending platforms that were in need of improvement and implemented TERES/Sails Lending program, enhancing productivity 60%.
  • Greeted and welcomed new members, establishing and updating memberships to Tracy Federal Credit Union through CUDL and grassroots community programs.
  • Set attainable targets for employees to drive company success and strengthen motivation.
  • Effectively supervised staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Managed internal operational standards and productivity targets for the Collection Department.
  • Review of applicant's credit report, ability of repayment, and review of unsecured debt. By following the recommend risk approval.
  • Conducted loan package audits.
  • Worked with CUDL and local dealership to build relationships and business growth.
  • Worked Collection Department. Gained understanding of Collection process, Bankruptcy Account Management, processing Small Claims and working with Credit Union's Legal Attorney.

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Resume Overview

School Attended

  • University Of Phoenix
  • Merrill F. West High School

Job Titles Held:

  • Branch Manager
  • E-Services Manager
  • Branch Manager
  • Assistant Loan Servicing Supervisor

Degrees

  • Bachelor of Science
  • High School Diploma

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