Objective Credit Union leader with demonstrated success leading financial systems and programs. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions.
Skills
Cash handling expertise
Relationship building and management
Team Leadership
Risk Analysis
Cost and Budget Analysis
Loans
Project Management
Employee Development
Approachable
Team Player
Collections
Staff Training
Documentation
Education
University Of PhoenixTempe, AZExpected in 05/2009 – –Bachelor of Science:Business Management - GPA:
Merrill F. West High SchoolTracy, CAExpected in 07/1996 – –High School Diploma: - GPA:
Accomplishments
Presented with the 2016 Professional of the Year by the Tracy Hispanic Business Group- Tracy Chambers of Commerce.
Work History
America First Credit Union - Branch Manager Cedar City, UT, 02/2020 - 05/2020
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Engaged employees in business processes with positive motivational techniques.
Protected company assets with strategic risk management approaches.
Assessed employee performance and developed improvement plans.
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Led team of 12 staff.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Api Group Corporation - E-Services Manager Casper, WY, 08/2018 - 02/2020
Met with customers to discuss service needs and develop effective and practical solutions.
Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Hired and trained new employees to improve efficiency of department and cultivate productive work atmosphere.
Managed team of 7 employees with the E-Services Department. Consisted of Card Management Services, ATM Department, Member Account Services, Remote Deposit Capture, Online Member Services and VISA.
Comply with NCUA Privacy Guidelines, worked with IT Department to ensure correct implementation of Online privacy.
Completed VISA Quarterly Report.
Oversaw implementation and deployment of 21 new NCR ATMs (onsite and offsite) and 2 New Interactive Teller Machines which were part of the Branch of the Future service campaign.
Valley First Credit Union - Branch Manager City, STATE, 04/2010 - 08/2018
Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
Assessed budget plans and present costs to forecast trends and recommend changes.
Engaged employees in business processes with positive motivational techniques.
Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Protected company assets with strategic risk management approaches.
Submitted loan applications to loan underwriter for verification and recommendation.
Led team of 7 staff.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Tracy Federal Credit Union - Assistant Loan Servicing Supervisor City, STATE, 02/2002 - 04/2010
Recognized the need to consolidate lending platforms that were in need of improvement and implemented TERES/Sails Lending program, enhancing productivity 60%.
Greeted and welcomed new members, establishing and updating memberships to Tracy Federal Credit Union through CUDL and grassroots community programs.
Set attainable targets for employees to drive company success and strengthen motivation.
Effectively supervised staff of 3 personnel by implementing company policies, protocols, work rules and disciplinary action.
Managed internal operational standards and productivity targets for the Collection Department.
Review of applicant's credit report, ability of repayment, and review of unsecured debt. By following the recommend risk approval.
Conducted loan package audits.
Worked with CUDL and local dealership to build relationships and business growth.
Worked Collection Department. Gained understanding of Collection process, Bankruptcy Account Management, processing Small Claims and working with Credit Union's Legal Attorney.
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