Branch Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Results-oriented Branch Manager specializing in planning and managing total operations. Analytical and detail-oriented with over 3 years of experience. Knowledgeable about regulatory requirements and successful strategies for maintaining optimal controls. Well-organized, proactive and adaptable to dynamic conditions. Steadfast with managing multimillion-dollar business operations. Successfully optimizes frameworks and cultivates cohesive teams to meet and exceed business financial goals. Excellent reporting, record keeping and relationship-building abilities.

  • Customer Service
  • Financial Statements
  • Sales Goals
  • Client Relationship Building
  • Business Development
    Daily Operations
    New Accounts
    Customer Relations
    Performance Reviews
    Revenue Growth
    Budgeting and Planning
    Employee Development
Work History
11/2017 to Current
Branch Manager At Home Health Care Mesquite, TX,
  • Cultivated and implemented meticulous business plan by dissecting Profit and Loss reports to effectively repair any gaps between actual performance and business plan
  • Effectively maintained and managed overall fleet ( +170 vehicles) maintenance and cost
  • Managed over $ 1.6 million in revenue for 2019
  • Increased Profit Margin by 3.4% vs last year
  • Increased stores revenue by 11.7% YTD
  • Capitalized sales to increase overall store revenue by 5% and bottom-line profitability, year over year
  • Developed and maintained strong client relationships to ensure leads, future business and maximum productivity
  • Identify, cultivate, build, and expand key customer relationships to enhance store growth and profitability
  • Organizing and executing training programs for branch personnel with purpose of increasing employee performance and promotional opportunities
  • Evaluate employee performance by providing feedback, coaching, and documentation
  • Protected company assets with strategic risk management approaches
  • Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations
10/2016 to 10/2017
  • Maintains appropriate clinical/clerical standards
  • Follows policy and procedures as written in Company Policy and Procedure Manual
  • Receives payment on account and performs accounting duties •Responsible for daily ledger balancing and preparation of bank deposits
  • Uses attention to detail, plan and organize skills to perform required office activities and coordinate paperwork
  • Participates in department quality improvement activities, staff educational programs, attends department meetings
  • Performs clerical duties; operates telephone systems & office supplies such as copier & fax machine
  • Collected customer feedback and made process changes to exceed customer satisfaction goals by 90%
  • Provided primary customer support to internal and external customers in fast-paced environment
11/2013 to 09/2016
Guest Service Representative Bluegreen Resorts North Myrtle Beach, SC,
  • Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
  • Managed over 200 calls per day
  • Increased customer satisfaction rate by 60%
  • Operate telephone switchboards and systems, answered multi-line telephones, page information using paging or interoffice communication, coded emergency situations overhead/using code procedures
  • Anticipates and fulfills needs for patients and guests in person and on telephone using warm and friendly manner while upholding organizational service, safety, and privacy standards
01/2013 to 11/2013
Retail Sales Associate Columbia Sportswear Co. Woodburn, OR,
  • Interacted with approximately 20- 30 customers daily, building strong customer base through providing education on products and resolving issues
  • Proven track record of success in energetic quota driven environment •Drove sales through upselling products based on customers needs
  • Performed daily department tasks including stocking, creating merchandise displays, pricing markdowns, transferring merchandise, inventory control, and processing transactions
  • Maintained records related to sales, returns and inventory availability
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Balanced and organized cash register by handling cash, counting change and storing coupons
Expected in 12/2016
Bachelor of Arts:
Louisiana State University at Alexandria - Alexandria, LA
Results-driven Branch Manager with over two and a half years†experience. Impeccable interpersonal, negotiation, and sales skills. Adept at cost control; year over year sales growth, and employee development through strategic budget development and staffing.
Additional Information
  • AWARDS , RETAIL ARPD 1st Place 2018 – Hertz REPLACEMENT APRD 1st Place 2018 – Hertz UTLIZATION AWARD 1st Place 2019 – Hertz HIGH PERFORMER 1st Place 2018– Hertz HIGH PERFORMER 1st Place 2019 – Hertz STAR EMPLOYEE 1st Place 2019 – Hertz STAR EMPLOYEE 1st Place 2020 – Hertz JANNAI JONES Retail Sales Representative Sprint, Baton Rouge, La
  • Grew new accounts [number]% in only [timeframe].
  • Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
  • Improved employee satisfaction and reduced turnover [number]%.

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Resume Overview

School Attended
  • Louisiana State University at Alexandria
Job Titles Held:
  • Branch Manager
  • Guest Service Representative
  • Retail Sales Associate
  • Bachelor of Arts