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Branch Manager Resume Example

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BRANCH MANAGER
Summary

Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Multi-tasking ability
  • Microsoft Access and Dynamics
  • Excellent work ethic
  • Excellent time management skills
  • Client relationship management
  • Employee training
  • Energetic
  • Excellent communication skills
  • People-oriented
  • Dependable
  • Cost and budget analysis
  • Staff supervision
  • Reliable
  • Excels in team leadership
  • Fluent in Spanish
  • Inventory control
  • Regulatory compliance
  • Key performance indicators
  • Customer and vendor relations
  • Strong interpersonal skills
  • Document flow coordination
Experience
Branch Manager|ResCare HomeCare - Kennewick, WA|04/2013 - 06/2020
  • Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
  • Planned and coordinated risk mitigation strategies to protect company assets.
  • Increased efficiency and drove branch revenue by optimizing daily operations.
  • Conducted surveys of customer feedback.
  • Scheduled interviews and managed the hiring and orientation of new employees.
  • Consistently complied with company policies and government regulations.
  • Completed various financial and quality audits for different departments.
  • Created agendas and communication materials for team meetings.
  • Performed site evaluations, customer surveys and team audits.
  • Fielded customer complaints and rectified service issues.
  • Planned and executed community events.
  • Mentored staff to increase sales success and productivity.
  • Received internal quarterly audit score of 98%.
  • Managed and supervised an office setting of 6.
  • Oversee about 150 field employees.
  • Oversee about 170 clients with medical issues.
  • Manage daily calendar and daily/weekly reports.
  • Daily communication and documentation on client and employee files.
  • Inputed information and maintain tracking tools up to date.
  • Payroll Process.
  • Created, managed and maintained 300 monthly schedules.
Quality Assurance Manager|InputtedResCare HomeCare - Kennewick, WA|12/2012 - 04/2013
  • Monitored procedures in place and suggested changes.
  • Established procedures and quality standards.
  • Reviewed current standards and policies.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer and employee satisfaction by finding creative solutions to problems.
  • Created agendas and communication materials for team meetings.
  • Supported the Branch Manager by compiling paperwork and taking detailed meeting minutes.
  • Improved operations by working with team members and customers to find workable solutions.
  • Utilized Microsoft to compile data gathered from various sources.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Work under HIPPA Compliance, Federal, State and Rescare requirements.
  • Maintained the most updated company documents.
  • Maintained employee personal files and employment records.
  • Inputted data entry and maintained tracking tools.
  • Managed the recruitment and hiring of new employees.
Certified Nursing Assistant|Avalon Rehabilitation - Pasco, WA|02/2003 - 12/2012
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Education and Training
Columbia Basin College|Pasco, WASome College (No Degree)
Certifications
  • CNA License
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Resume Overview

Companies Worked For:

  • ResCare HomeCare
  • InputtedResCare HomeCare
  • Avalon Rehabilitation

School Attended

  • Columbia Basin College

Job Titles Held:

  • Branch Manager
  • Quality Assurance Manager
  • Certified Nursing Assistant

Degrees

  • Some College (No Degree)

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