Branch Manager Resume Example
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BRANCH MANAGER
Summary
Positive and upbeat Customer Service Specialist bringing 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
Branch Manager|Ballston Spa National Bank - Guilderland , NY|04/2013 - 06/2020
- Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
- Worked with regulatory representatives to complete accurate filings and maintain compliance.
- Planned and coordinated risk mitigation strategies to protect company assets.
- Increased efficiency and drove branch revenue by optimizing daily operations.
- Conducted surveys of customer feedback.
- Scheduled interviews and managed the hiring and orientation of new employees.
- Consistently complied with company policies and government regulations.
- Completed various financial and quality audits for different departments.
- Created agendas and communication materials for team meetings.
- Performed site evaluations, customer surveys and team audits.
- Fielded customer complaints and rectified service issues.
- Planned and executed community events.
- Mentored staff to increase sales success and productivity.
- Received internal quarterly audit score of 98%.
- Managed and supervised an office setting of 6.
- Oversee about 150 field employees.
- Oversee about 170 clients with medical issues.
- Manage daily calendar and daily/weekly reports.
- Daily communication and documentation on client and employee files.
- Inputed information and maintain tracking tools up to date.
- Payroll Process.
- Created, managed and maintained 300 monthly schedules.
Quality Assurance Manager|Young Innovations, Inc. - Missoula , MT|12/2012 - 04/2013
- Monitored procedures in place and suggested changes.
- Established procedures and quality standards.
- Reviewed current standards and policies.
- Recognized by management for providing exceptional customer service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer and employee satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Supported the Branch Manager by compiling paperwork and taking detailed meeting minutes.
- Improved operations by working with team members and customers to find workable solutions.
- Utilized Microsoft to compile data gathered from various sources.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Work under HIPPA Compliance, Federal, State and Rescare requirements.
- Maintained the most updated company documents.
- Maintained employee personal files and employment records.
- Inputted data entry and maintained tracking tools.
- Managed the recruitment and hiring of new employees.
Certified Nursing Assistant|Baylor Scott & White Health - Grapevine , TX|02/2003 - 12/2012
- Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
- Documented patient intake and dietary requirements and assisted with feeding.
- Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
Education and Training
Columbia Basin College|City, StateSome College (No Degree)
Certifications
- CNA License
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Resume Overview
School Attended
- Columbia Basin College
Job Titles Held:
- Branch Manager
- Quality Assurance Manager
- Certified Nursing Assistant
Degrees
- Some College (No Degree)
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