Branch Manager Resume Example Delmar International

BRANCH MANAGER

Summary

Focused Branch Manager versed in overseeing operations in [Type] field. Possesses excellent [Skill] and [Skill] abilities. Driven to build lasting client relationships and exceed sales goals.

Resourceful Branch Manager offering more than [Number] years of experience in challenging, fast-paced [Industry] environments. Amiable professional known for leading constructive and cooperative working relationships within team setting.

[Job Title] experienced at managing business operations in [Industry]. Expertise in employee oversight, customer relationship management and [Area of expertise]. Ambitious at expanding personal accomplishments and business goals.

Experienced Manager dedicated to continuous improvement in branch performance. Well-trained in [Area of expertise] and [Area of expertise]. Considered strong communicator and known for establishing successful customer relationships.

Branch Manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. [Number]+ year history of success in [Industry].

Skills

Proficient in [Software Program]
Excels in team leadership
Account analysis expertise
Deductive reasoning ability
Dependable
Employee training
Financial administration
Staff supervision
Multi-tasking ability
People-oriented

Key performance indicators
Financial analysis and planning
Client relationship management
Excellent work ethic
Strong interpersonal skills
Customer and vendor relations
Energetic
Strategic planning
Excellent communication skills

Experience

09/2019 - CurrentDelmar InternationalWood Dale, IL

Branch Manager

Designed sales and service strategies to improve revenue and retention.
Assessed employee performance and issued disciplinary notices.
Managed largest branch in Midwest region, achieving high customer satisfaction rates
Developed and maintained client rapport to meet financial service needs and drive branch loyalty.
Increased efficiency and drove branch revenue by optimizing daily operations.
Maximized branch revenue by optimizing daily operations.
Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Developed annual branch business plan for maximum profitability and effectiveness.

08/2013 - 08/2019ARC Best / Panther Premium Logistics / ABFChicago , IL

Midwest Sales Manager

Expanded team [Number]%, territory size [Number]% and overall sales [Number]% in only [Timeframe] by leveraging strategic management approaches.
Boosted bottom-line profits and successfully closed over $[Number] in GOP within [Number] months.
Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
Maintained clients' satisfaction by serving as point of contact, routinely re-assessing needs and resolving any present or foreseeable conflicts.
Maintained open communication, followed-up on customer needs and offered new products to account holders to maintain client base and encourage repeat buyers.
Increased annual sales from $[Number] to $[Number] from [Year] to [Year].
Directed over $[Amount] in yearly revenue for principle [Type], [Type] and [Type] sales.
Drove substantial sales growth and customer acquisition strategies in [Type] area.
Mentored and trained staff to define and exceed field sales objectives.
Elevated customer satisfaction ratings by troubleshooting and resolving issues efficiently.
Won [Award] in [Year] for achieving top [Number]% of revenue out of all sales representatives.

06/2007 - 04/2013UTi WorldwideElk Grove Village, IL

US Gateway Manager

Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
Trained employees on additional job positions to maintain coverage of roles at all times.
Recruited and hired qualified candidates to fill open positions.
Assigned tasks to associates to fit skill levels and maximize team performance.
Assisted negotiation with vendors and suppliers to reduce cost by [Number]%.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Analyzed operations and market data to assess areas in need of improvement and capitalize on changing conditions.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars.
Collaborated cross-functionally on [Action] which led to [Result].
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Reviewed employee performance every [Timeframe] and delivered constructive feedback to improve weaknesses.
Recruited, hired and trained [Number] employees for marketing and sales department.

Education and Training

Palatine, IL

Some College (No Degree) in Logistics ManagementWilliam Rainey Harper College

Accomplishments

Won [name] award for [reason].

Resume Overview

Companies Worked For:

Delmar International
ARC Best / Panther Premium Logistics / ABF
UTi Worldwide

School Attended

William Rainey Harper College

Job Titles Held:

Branch Manager
Midwest Sales Manager
US Gateway Manager

Degrees

Some College (No Degree) in Logistics Management

Branch Manager Resume Example

Resume Score: 80%

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