Branch Manager, 08/2011 to 08/2018 Mariner Finance LLC – Winston Salem, North Carolina
Manage overall operation of branch office including all phases of lending, collecting, as well as direction and training of staff.
Essential Responsibilities Provided service to customers seeking loans.
Extend credit to individuals, underwrite and make decisions based on credit Responsible for the retention of existing accounts, developing awareness of additional sales/service activities.
Provide exceptional customer service.
Develops additional business through building relationships with auto or retail sales dealers and networking within the community.
Consistently reviews and develops action plans for delinquent loan accounts including initiating customer contacts, negotiating extensions of refinancing, and collecting payments due.
Manage collections activities including consulting with customers on loan payments for past due accounts.
Effective leadership through the supervision and development of Branch personnel in order to achieve Branch goals, minimize turnover, and create conditions for positive and effective working relationships.
Implement internal Branch auditing procedures which properly control all negotiable items and company records held within the Branch.
Prepare and submits reports reflecting Branch activity and growth.
Investigates and resolves customer and employee inquiries and complaints.
Attended and participates in company meetings to keep abreast of current trends and changes in the marketplace served by the company.
Prepared and submitted reports reflecting Branch activity and growth.
Perform additional functions depending on market demand and branch staffing in order to provide consistent quality customer service.
Collecting payments, completing and processing loan applications, contacting customers for late payments, answering phones, title work, etc.
Assistant Manager, 01/2009 to 08/2011 Security Financial Services – High Point, North Carolina
Assist the Manager with overall operation of branch office including all phases of lending and collections Essential Responsibilities Develop and maintain customer relations, ensure compliance with company record keeping Provide exceptional customer service Maintain office cash with accuracy and security Achieve account gain through proven loan judgment and effective customer solicitation Ensure compliance with state and federal lending regulations and Company policies Ensure prompt completion of loan applications Minimize delinquent debt through collection activities both by telephone and field work.
Onsite Supervisor, 03/2006 to 01/2009 Debbie's Staffing Services
Maintain appropriate metrics, as request by customer and/or onsite manager Complete and/or coordinate completion of employment related requests for field employees Manage safety programs, to include regular safety audits, safety training and incident investigation and documentation Work with branch office to maintain accurate headcount levels and assist with new field employees orientations for customer Manage time keeping system and provide appropriate reports Provide interpretation English/Spanish and vice versa to employees and client Advice shift supervisor with field employee related issues, including counseling, terminations and promotions Manage client specific policies and programs such attendance, security and performance.
Certified notary public, Forsyth County NC: 11/2009 GTCC - High Point, NC
High School Diploma: 5/2008 Forsyth Tech community college - Winston Salem, NC Interpreting in health and human services San Salvador, El Salvador CA
More than five years experience in customer service Excellent knowledge of modern office practices and procedures Sound Knowledge of basic business techniques and methods of using standard word processing, spreadsheet, database and other office software and equipment Profound skill in using spreadsheets and word processing software packages, organizing data accurately and efficiently Immense ability to type accurately at a rate of 75 w.p.m; interact tactfully and effectively with members of the public, co-workers and managers Strong ability to interpret from English to Spanish and vice versa, apply and explain applicable codes, ordinances , policies and procedures , research information and solve customer problems Exceptional ability to enter data accurately and efficiently into appropriate data system; maintain accurate records and files Uncommon ability to understand and carry out written and oral instructions; perform detail clerical work and maintain attention to detail despite frequent interruptions Immense ability to establish and maintain effective working relationships with those contacted in the course of work Ability to learn different types of software
auditing, CA, consulting, counseling, credit, client, customer relations, customer service, direction, documentation, English, health and human services, interpretation, leadership, market, meetings, office, negotiating, networking, notary public, personnel, policies, quality, record keeping, retail sales, safety, sales, San, Spanish, staffing, supervisor, supervision, telephone, answering phones