Branch Manager Resume Example
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BRANCH MANAGER
Summary
Motivated Security Manager with extensive security and management experience across a diverse group of business environments who works efficiently under pressure and makes sound decisions. Exceptional team leader with an outstanding work ethic, seeking Security Management position.
Highlights
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Experience
Branch Manager07/2014 to 07/2016Bangor Savings BankAndover , MA
Responsible for providing leadership for assigned Branch and ensured delivery of quality services to assigned clients. Managed operations efficiently and effectively to achieve service and profitability objectives. Initiated the acquisition and integration of new business. Promoted client and employee retention initiatives. Reported to Area Vice-President.
- Ensured the delivery of high quality customer service through regular contact with clients, and evaluated service quality and initiated corrective action as necessary.
- Meet regularly with client representatives for status updates and addressed any actual or potential problems. Negotiated client contracts, supported client start-ups, and reviewed and updates post orders.
- Analyzed operational and financial indicators to continuously improve Branch performance, ensured profitable operations with full profit and loss accountability. Developed and administered Branch budget in collaboration with Area management.
- Authorized appropriate expenditures including equipment, supplies, and vehicles. Ensured vehicles are properly maintained and administers driver training. Ensured adequate inventory of uniforms, radios, and firearms.
- Ensured scheduling is handled effectively to meet client requirements while controlling labor costs. Maintained and submits payroll records and other required information. Reviewed site reports to ensure post orders and client directions have been followed.
- Maintained a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.
- Responsible for recruiting, orientations, training, and developing high caliber staff in collaboration with Area management. Coached employees to enhance skills, developed field managers and supervisors, and carried out disciplinary actions as necessary.
- Provided input to company, complied with Region and Area initiatives. Promptly assisted in the resolution of legal, financial, human resources, and administrative issues.
Security Operations Manager - Hewlett Packard06/2006 to 07/2014Rentokil InitialCoppell , TX
Security Operations Manager of a total comprehensive security management team with a primary responsibility of providing supervision, guidance, training/certification, administration and overall site security operational support to all security personnel in a dynamic and demanding high tech environment. Accountability include assisting client in maintaining site facility operations, leadership, prioritize, coordinate and multi-task site security personnel, payroll, and HR administration. Other responsibilities include maintaining a positive, professional environment in compliance with applicable laws regulations policies and procedures. Provide performance feedback, coaching /counseling, employee recognition and carrying out disciplinary actions as necessary. Report to National Account Manager.
- Responsible for the realignment of the security staff at Hewlett Packard to be beneficial to business needs. Organize and manage conversion of multiple access control systems to Diamond II and a Lenel Enterprise global access system. Recommend security system deployments based on risk review results and best industry practices.
- Serve as key point of contact between Securitas and HP to ensure the delivery of high quality customer service for the account; evaluating service quality and initiating any necessary communication and/or corrective action in timely manner.
- Coordinates activity with and acts as a liaison for Branch Management of Securitas to provide highest level of service for client.
Field/Site Supervisor10/2005 to 06/2006HudsonCity , STATESupervised 7 sites with 52 direct reports. Ensured appropriate staffing levels in collaboration with FEMA, Dade County, and assisting contractors. Trained and reviewed staffs performance to make sure quality customer service was being provided. Evaluated and distributed invoices to assisting contractors to ensure proper reimbursement. Monitored contractors insuring work properly done in order for vehicles to be certified. Assessed possible corrections, identified needs, and developed action plans between clients. Audited statistical data to ensure effectiveness of personal and residential services.
Account Manager01/2000 to 10/2005CitigroupCity , STATESupervised 27 employees maintaining a good report with customers and employees. Kept team abreast of policy changes, programs and ongoing activities. Trained new hires and existing employees on computer systems, conflict resolution, appropriate customer referrals and other company procedures. Reconciled end of the day records for proper accounting.
Education
Criminal JusticeTexas Southern UniversityCity, State
Criminal JusticeMountain View Community CollegeCity, State
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Resume Overview
School Attended
- Texas Southern University
- Mountain View Community College
Job Titles Held:
- Branch Manager
- Security Operations Manager - Hewlett Packard
- Field/Site Supervisor
- Account Manager
Degrees
- Criminal Justice
Criminal Justice
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